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A Premier Public Sector Bank 1. 2 Particulars31 st Mar’0931 st Dec’09 Branches10541094 Extension Counters73 ATMs10321057 Total2,0932154 SERVICE OUTLETS.

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Presentation on theme: "A Premier Public Sector Bank 1. 2 Particulars31 st Mar’0931 st Dec’09 Branches10541094 Extension Counters73 ATMs10321057 Total2,0932154 SERVICE OUTLETS."— Presentation transcript:

1 A Premier Public Sector Bank 1

2 2 Particulars31 st Mar’0931 st Dec’09 Branches Extension Counters73 ATMs Total2, SERVICE OUTLETS Increase by: [12M] [9M] The Bank has 2 representative offices at Dubai & HongKong

3 A Premier Public Sector Bank 3 Category % to total % to total Rural18918%19618% Semi Urban24423%25223% Urban30829%31629% Metro31330%33030% Total1,054100%1,094100% SERVICE OUTLETS

4 A Premier Public Sector Bank 4 Particulars2001 March 2002 March 2003 March 2004 March 2005 March 2006 March 2007 March 2008 March Branches Branches opened during the year Particulars Branches Branches opened during the financial year7340 BRANCH NETWORK

5 A Premier Public Sector Bank 5 Branches: 1094 EC: 3 Online ATMs: 1057 Covering 24 States & 2 UT Delhi: Goa: Kerala: Meghalaya 1 / /5 4 / 4 1 / 1 3 /3 Punjab Chgrh 28 / 25 Haryana 34 / 32 Branch Network P’chery 2 / 1 Assam 1/ 1 Sikkim 1 / 1 29/34 A Premier Public Sector Bank

6 Ownership pattern % holding as on % holding as on Government of India57.17 Life Insurance Corporation of India26.32 Financial Institutions, Mutual Funds, Banks & Corporate Bodies Foreign Institutional Investors & Overseas Corporate Bodies Non Resident Indians Resident Individuals Total100.00

7 A Premier Public Sector Bank 7 (i) Total Business – as at Growth (abs) Growth % (09/08) Deposits 29, , , , , , % Advances 22, , , , , , % Total Business 51, , , , , , % Business Parameters (ii) Average Business Growth (abs) Growth % (09/08) Deposits 27,86534,52443,20856,43774,12017, % Advances 19,10825,46630,28839,64847,9918, % Total Avg. Business 46,97359,99073,49696,085122,11126, % Avg. Working Funds 33,81841,20050,70066,60088,20021, % PERFORMANCE HIGHLIGHTS – Dec’2009 Rs. in Crore

8 A Premier Public Sector Bank PERFORMANCE HIGHLIGHTS – Dec’2009 Dec-05Dec-06Dec-07Dec-08Dec-09 Total Business 51,78768,50483,633106,831141,121 Total Business Total business growth y-o-y Rs.34,290 crore Total business growth y-o-y 32.10% [Rs.in crore]

9 A Premier Public Sector Bank 9 Dec-05 (9 M) Dec-06 (9 M) Dec-07 (9 M) Dec-08 (9 M) Dec-09 (9 M) Growth (abs) D’09/ D’08 Growth % (Y-O-Y) D’09/D’08 Operating Profit , , % Net Profit % Net Profit grew by 35.69% to Rs crores [Rs.in crore] Gross and Net Profit PERFORMANCE HIGHLIGHTS – Dec’2009 Dec-07 (Q3) Dec-08 (Q3) Dec-09 (Q3) Growth (abs) Q3-09/ Q3-08 Growth % Q3-09/Q3-08 Operating Profit % Net Profit %

10 A Premier Public Sector Bank 10 Gross NPA stood at 1.32% as against 1.24% in Dec ‘2008 Net NPA stood at 0.45% as against 0.33% as on Dec ‘2008 Cash Recovery (including upgradation) amounted to Rs crore as against Rs crore during corresponding previous 9 months period Gross NPA1.14%1.24%1.32% 2Net NPA0.29%0.33%0.45% 3 Provision Coverage 75.27%73.24%73.25% Recovery & Asset Quality

11 A Premier Public Sector Bank 11 PARTICULARSFY M FY M Growth (D’09/D’08) (%) Total Income 4, , % Interest Income 4, , % a) from Advances 3, , % b) from Investments 1, , % c) Others (Swap, RIDF, Call) % Non-interest Income % TOTAL INCOME (Rs.in crore)

12 A Premier Public Sector Bank 12 NON INTEREST INCOME (Rs.in crore) FY M FY M Growth (%) (Dec’09/Dec’08) Non-interest Income from Core areas % Profit on Exchange Trans % Profit on Sale of Investments % Dividend on Shares % Cash Management Services % Bad Debts Recovery (Write back) % Total Non-Interest Income %

13 A Premier Public Sector Bank 13 Non-interest income – core area breakup (Rs.in crore) Non-interest Income (Core) FY M FY M % growth 09/08 1Credit risk related income: % a) Letter of Credit % b) BG commission % c) Exchange/Brokerage % 2Other Fee Income % a) Bills for collection % b) TT/DD/MT sold % c) Locker Rent % d] Processing fee % e) Service Charges % f) Cheque issue charges % g) Underwriting commission % h) Gold/Bullion Operations % i) Commission on Others % j) Third Party Products, Bancassurance/ Govt Business /MF % k) Miscellaneous % Total %

14 A Premier Public Sector Bank 14 TOTAL EXPENSES PARTICULARS FY M FY M Variance % (Dec09/Dec08) Total Expenses3, , % Interest Expenses3, , % a) Interest on Deposits2, , % b) Interest on Borrowings % Operating Expenses % a) Salaries % b) Other Operating Expenses % (Rs.in crs) Salaries (Excl. of AS15) %

15 A Premier Public Sector Bank 15 Particulars Mar’09 (12 M) Dec 07 (9 M) Dec 08 (9 M) Dec 09 (9 M) Growth [Dec09/Dec08] Growth [ Dec09/Dec08] Interest Income6, , , , , % Interest Expenses 4, , , , % Interest Spread1, , , , % Dec’07 (Q3) Dec’08 (Q3) Mar’09 (Q4) June’09 (Q1) Sept’09 (Q2) Dec’09 (Q3) Interest Spread (Rs.in crs)

16 A Premier Public Sector Bank Income/Expenses – Quarterly comparison [Sequential] ParticularsJun’09 [Q1] Sep’09 [Q2] Dec’08 [Q3] Dec ’09 [Q3] Growth D’09/D’08 Abs % Interest Income 1, , , , % Non-interest Income % Non-int. income from core areas % Total Income 2, , , , % Interest Expenses 1, , , , % Salaries etc % Other Operating Expenses % Total Expenses 1, , , , % Interest Spread % Provisions & Contingencies % (Rs.in crs)

17 A Premier Public Sector Bank 17 PARTICULARSMar-09 (12M) Dec-07 (9M) Dec-08 (9M) Dec-09 (9M) Increase(%) (Dec09/Dec08) Operating Profit 1, , , % Provisions % a.For Bad & Doubt Debts % b. On Standard Assets % c. NPA under Investments d.Investment Depreciation e.Tax (incl. Deferred Tax/ FBT) % f. Others % Net Profit % PROFIT AND LOSS ACCOUNT [Rs.in crore]

18 A Premier Public Sector Bank 18 Mar’09Dec’07Dec’08Dec’09 Net Worth 4,897 4,2954,8615,754 CRAR- Basel I 13.66% 12.07%12.76%15.48% CRAR – Basel II 13.61% 11.00%12.00%17.24% [Rs.in crore] CAPITAL ADEQUACY Bank is well capitalised  CRAR under BASEL I requirement is 15.48% of which Tier-I is 9.32% and Tier II is 6.16 %.  CRAR under BASEL II requirement is 17.24% of which Tier-I is 10.38% and Tier II is 6.86%.  Bank has raised Rs.2,050 crore bonds to augment capital requirement of which Rs. 1,550 crore is upper Tier II bonds and Rs.500 crore is Tier I Bonds during

19 A Premier Public Sector Bank 19 Cost/ Yield/ NIMMar’09 (FY) Sep’09 (H1) Dec’07 (9M) Dec’08 (9M) Dec’09 (9M) EARNING RATIOS: aCost of Deposits 7.02%6.44% 6.42%6.91%6.16% bYield on Advances 10.82%10.35% 10.27%10.83%10.22% cYield on Investments 7.68%6.82% 7.68%7.70%6.76% dCost of Funds 6.30%5.97% 5.84%6.20%5.75% eYield on Funds 8.73%8.25% 8.66%8.73%8.12% fInterest Spread (NIM) 2.43%2.28% 2.81%2.53%2.37% KEY RATIOS

20 A Premier Public Sector Bank 20 Cost/ Yield/ NIMDec’08 (Q3) Mar’09 (Q4) Jun’09 (Q1) Sep’09 (Q2) Dec’09 (Q3) EARNING RATIOS: aCost of Deposits7.16%7.31%6.67%6.22%5.65% bYield on Advances11.69%10.62%10.61%10.14%9.93% cYield on Investments7.58% 7.06%6.60%6.66% dInterest Spread (NIM)2.71%2.19%2.26%2.30%2.54% KEY RATIOS Quarterly Comparison (sequential)

21 A Premier Public Sector Bank 21 RATIOSMar’09 (FY) Sep’09 (H1) Dec’07 (9M) Dec’08 (9M) Dec’09 (9M) Earnings / Efficiency Ratios: a.Cost to Income Ratio 35.79%32.23% 44.57%40.22%33.24% b.Operating Expenses To AWF 1.44%1.24% 1.79%1.51%1.25% c.Return on Assets (%) 1.28%1.30% 1.39%1.27%1.30% d.Return on Equity (%) (Net Profit / Net Worth) 18.23%20.29% 16.43%17.34%19.88% e.Asset Utilisation (%) (Operating Profit to Average Working Fund) 2.59%2.60% 2.23%2.25%2.51% f.Earning Per Share (Rs.) g.Book Value Per Share (Rs.) KEY RATIOS

22 A Premier Public Sector Bank 22 Mar’09 (FY) Sept’09 (H1) Dec’07 (9M) Dec’08 (9M) Dec’09 (9M) a. Burden[-] / Contribution b. Non-Interest Income to Total Income 15.43%15.86% 12.26%12.34%14.54% c. Staff Expenses to Total Expenses 8.70%7.54% 12.06%9.45%7.83% d. Staff Expenses to AWF 0.67%0.54% 0.92%0.73%0.55% KEY RATIOS [Rs. In Crores]

23 A Premier Public Sector Bank 23 Ratios Mar’09 (FY) Sep’09 (H1) Dec’07 (9M) Dec’08 (9M) Dec’09 (9M) PRODUCTIVITY RATIOS: (Rs. in lacs) a.Business per Employee 1, , , b.Net Profit per Employee c.Operating Profit per Branch d.Avg. Business per Branch 9, , , , , PRODUCTIVITY RATIOS

24 A Premier Public Sector Bank 24 RESOURCES

25 A Premier Public Sector Bank 25  Aggregate Deposits growth 36.38% (y-o-y)  Average Deposits growth 31.33% (y-o-y)  Cost of Deposit decreased from 6.91% in Dec’08 & 7.02% in Mar’09 to 6.16% Dec-07Dec-08Dec-09 Deposits49,17561,89484,411 Cost of Deposit %6.42%6.91%6.16% [Rs. In crore] DEPOSITS A Premier Public Sector Bank

26 26 [Rs.in crore] COMPOSITION OF DEPOSITS A Premier Public Sector Bank Particulars Share (%) Share (%) Share (%) Growth Dec09 / Dec08 Current Deposits 13, %6, %7, %19.91% Savings Deposits 10, %9, %12, %29.95% Total Demand Deposits[CASA] 23, %15, %19, %25.86% Time Deposits50, %46, %64, %39.93%

27 A Premier Public Sector Bank 27 [Rs.in crore] COMPOSITION OF CASA A Premier Public Sector Bank Particulars Growth Abs Growth % Dec09 / Dec08 Metro 8, , , % Urban 3, , % Semi-urban 2, , % Rural 1, , % Total 15, , , %

28 A Premier Public Sector Bank Strategies to improve CASA  Focusing on Top Potential 200 Branches to augment their CASA deposits  Continuously supporting the newly opened Branches to tap the market potential of the new areas.  Utilizing the Overseas Representative Offices to expand the NRI Clientele.  Strengthening of Retail Sales Units for reaching out to new customers and thereby increasing the business generation capability.  Installation of POS machines in large numbers to scale up CA Portfolio.

29 A Premier Public Sector Bank 29 CREDIT A Premier Public Sector Bank

30 30 ParticularsDec-07Dec-08Dec-09 Advances 34,45844,93756,710 Yield on Adv (%)10.27%10.83%10.22% [Rs. In crore] ADVANCES Aggregate Advances growth 26.20% (y-o-y) Yield on Advances has decreased from 10.83% to 10.22% on y-o-y basis A Premier Public Sector Bank

31 31 Average Credit (Rs.in Crs) Dec Dec Mar Dec Avg. Advances30,28839,64840,52047,991 Growth over March % age growth 4, % 8, % 8, % 7, %

32 A Premier Public Sector Bank 32 CD Ratio Dec ‘05Dec ‘06Dec ‘07Dec ‘08Dec ‘09 C D Ratio 74.35%72.77%70.07%72.60% 67.18%

33 A Premier Public Sector Bank 33 Yield on Advances Dec’05 (9M) Dec’06 (9M) Dec’07 (9M) Dec’08 (9M) Dec’09 (9M) Average Yield 8.32%8.91%10.27%10.83%10.22%

34 A Premier Public Sector Bank 34 Credit Growth [y-o-y] Period ended Dec’09FY : Dec’08/Dec’07 FY : Dec’09/Dec’08 Credit growth (point to point) 10,479 [30.4%]11,773 [26.2%] Credit growth (Average)9,360 [30.9%]8,343 [21.0%] [Rs. In Crs]

35 A Premier Public Sector Bank 35 Credit Growth -Dec’2009 Dec’09[Q3]FY : Dec’08/Mar’08 FY : Dec’09/Mar’09 Credit growth (point to point) 5,751 [14.7%]8,198 [16.9%] Credit growth (Average)8,060 [25.5%]7,471 [18.4%] [Rs. In Crs]

36 A Premier Public Sector Bank 36 SECTORAL DEPLOYMENT OF CREDIT [Rs. In Crs] Sector Dec-08Mar-09Sept- 09Dec- 09 Growth over Dec’08 [y-o-y] % to NBC Dec-09 Abs%age AGRICULTURE 4,1174,3234,5824, % 8.4% SME 4,6585,2055,8016,014 1, % 10.6% Large Industries 14,08715,30918,28921,394 7, % 37.7% Retail 9,0469,3399,89910,870 1, % 19.2% Wholesale Trade % 1.1% Food Credit 1, % 1.7% Others 11,35812,77812,49512, % 21.3% Total Advances 44,93748,51252,56856,710 11, % 100.0%

37 A Premier Public Sector Bank 37 Industrial Credit deployment Rs. In Crs. SegmentMar’09Dec’09Growth abs Growth %age Iron & Steel1,1011, % Sugar % Food Processing % Chemical/Fertilizers1,0841, % Gems & Jewellery8841, % Petroleum2,3713, % Automobiles incl. Trucks % Infrastructure5,3637,8802, % Other industries8,6278, %

38 A Premier Public Sector Bank 38 Exposure to Sensitive Sector [Rs. In Crs] * Comm Real Estate (as per revised definition) SectorDec-08Mar-09Dec-09Growth Abs (y-o-y) Growth % (y-o-y) a.Real Estate8,3558,8789, % Hsg Direct4,5074,5934, % Hsg Indirect1,6381,5001, % Comm. Real Estate * 2,2102,7852, % Of Comm. Real Estate: Corp Rental1,0651,1831, % Builders1,1451,6021, % b.Capital Market % Credit % Investment % c.Commodities % Total9,82110,23110, %

39 A Premier Public Sector Bank 39 Export Credit Rs. In Crs Dec-08Mar-09Dec-09Growth % (Y-o-Y) Export Credit2,7542,7372, % %age to NBC6.1%5.6%4.5%

40 A Premier Public Sector Bank 40 SME ADVANCES Dec-08Mar-09Dec-09Growth % (Y-o-Y) SME Advances4,6585,2056, % %age to NBC10.4%10.7%10.6%

41 A Premier Public Sector Bank 41 SME ADVANCES [Rs. in crores] Particulars As at Dec’08 As at Mar’09 As at Dec’09 Growth % [y-o-y] Micro Enterprises % to NBC % 1, % % % Small Enterprises % to NBC % 2, % % 4.30 % Medium Enterprises % to NBC % 1, % % 1.69% Total SME Advances % to NBC % 5, % % 29.11% Total NBC44,93748,51256, %

42 A Premier Public Sector Bank 42 Industry-wise Credit Exposure – Dec’09 Rs. In Crs Dec-08Mar-09Dec-09% to total exposure [Dec-09] Amt. Infrastructure % growth y-o-y 3, % 5, % 7, % 13.9% Chemicals, Dyes, Paints % 1, % 1, % 2.7% Engineering1, % 1, % 1, % 3.2% Gems & Jewellery % % 1, % 1.8% Textiles2, % 2, % 2, % 3.9% Iron & Steel1, % 1, % 1, % 2.8% Metals & Metal Products1, , % % 1.8% Petroleum2, % 2, % 2, % 4.6% Total18, % 20, % 27, % 48.3 %

43 A Premier Public Sector Bank 43 PRIORITY SECTOR [Rs. in crore] ParticularsAs at Dec-08As at Mar-09As at Dec-09 Agriculture % to NBC 4, % 4, % 4, % Small Scale Industries % to NBC 3, % 3, % 4, % Other Priority Sectors % to NBC 6, % 7, % 6, % Add: RIDF contribution Total Priority Sector Deployment % to NBC 14, , % 16, %

44 A Premier Public Sector Bank 44 RETAIL LENDING PORTFOLIO (Amt. In crores) PARTICULARSDEC-08Mar-09DEC-09 Net Bank Credit42,23548,51256,901 Retail Total %age to NBC 9,0469,33910, %19.25%19.11%

45 A Premier Public Sector Bank 45 RETAIL LENDING PORTFOLIO BALANCE OUTSTANDING UNDER RETAIL LENDING/ CORP SCHEMES/ HOUSING/ EDUCATIONAL LOANS [Rs. in Crore] PARTICULARSDec-08Mar-09Dec-09 Retail Lending9,0469,33910,870 Corp Schemes (excl. Rental)6,1306,4247,189 Corp Home3,9044,0234,356 Bulk Lending to other Banks/FIs Total Housing Loans4,5044,6244,950 Educational Loans Corp Vehicle Corp Mortgage Corp Personal Corp Vyapar Corp Mitra

46 A Premier Public Sector Bank 46 TREASURY A Premier Public Sector Bank

47 47 Investment growth (Y-O-Y) Rs.12,559 crores Yield on Investments stood at 6.76% Dec-08Mar’09Dec-09 Investments23,26524,93835,824 Invest.excl RIDF/MF20,86122,52628,713 Trading Profit Yield on Inv. [%]7.70%7.68%6.76% [Rs. In crore] INVESTMENTS A Premier Public Sector Bank

48 48 Treasury Management A Premier Public Sector Bank Duration [Yrs]Mar 09Dec-08Dec-09 AFS HFT Category (Incl. Of MF/RIDF) Mar 09Dec-08Dec-09 HFT0.50%0.80%1.03% AFS37.20%23.40%31.95% HTM62.30%75.80%67.02% Category (Excl. Of MF/RIDF) Mar 09Dec 08Dec 09 HFT0.55%0.84%1.28% AFS41.05%23.14%25.22% HTM58.40%76.02%73.50%

49 A Premier Public Sector Bank 49 Treasury Management A Premier Public Sector Bank Mar ‘2009Dec ‘2009 SLR17, , Non-SLR Of which MF 4, , , RIDF2, , [Rs. in crore] G-sec in HTM & AFS Mar’2009Dec ’2008Dec ‘2009 HTM11, , , AFS2, , , [Rs. in crore]

50 A Premier Public Sector Bank Excess SLR SLR maintained (as % of DTL) 25.34%27.30%27.93% Excess SLR1.34%3.30%2.93% Investments in SLR A Premier Public Sector Bank

51 51 RECOVERY A Premier Public Sector Bank

52 52 MOVEMENT OF NPAS (Rs. in crores) A Premier Public Sector Bank Particulars Gross NPAs at the beginning of the year Add: Additions Less: Recoveries / Upgradation / write off Gross NPA at the end of the period Gross Credit48,92745,34257,196 Gross NPA %1.14%1.24%1.32% Net NPA Net NPA %0.29%0.33%0.45% Risk Coverage75.27%73.24%73.25%

53 A Premier Public Sector Bank 53 Asset Category – wise Advances (Rs. in crores) Mar-09Dec-08Dec-09 Asset Cat.Actual % % % Standard 48, , , Sub- Std Doubtful Loss Total 48, ,

54 A Premier Public Sector Bank 54 SECTOR-WISE NPAs [Rs. in Crore]

55 A Premier Public Sector Bank 55 Restructured Accounts (Rs. in crores) Sl No ItemNumberAmt [In crore] 1Proposals approved and implemented up to ,3131, Amount of sacrifice provided for in March Proposals approved and implemented from to to to , Amount of sacrifice provided for in June 2009 Amount of sacrifice provided for in Sept 2009 Amount of sacrifice provided for in Dec Total of Restructures accounts5,5332, % of Restructured accounts to Advances4.33%

56 A Premier Public Sector Bank 56 Restructured Accounts- Sector wise [Rs. in crores] Sl No Industry/Sector During Dec 09 (Q3)Total(During FY & Q1 Jun’09, Q2 Sept 09 & Dcc.09 % age to Total No. of A/CsAmountNo. of A/CsAmount% 1Industry Large SME Sub-Total (Break-up in next slide) Service Sector SRTO Hotels / Resorts Hospital Others Sub-Total Real Estate Poultry Housing All Others Grand Total

57 A Premier Public Sector Bank 57 Restructured Accounts- Industrial sector breakup [Rs. in crores] Sl No Industry/Sector During Dec.09(Q3)Total (During FY & Q1, Q2 & Q3 of 09-10) No. of A/Cs AmountNo. of A/Cs Amount 1Automobiles Chemicals, Dyes, Paints, etc Engineering Food Processing Infrastructure Iron & Steel Metal Products Cement Paper & Paper products Textiles Other industries TOTAL

58 A Premier Public Sector Bank 58 Restructured Accounts [Rs. in crores] Fresh NPA out of Restructured Accounts CATEGORYAs at No. of A/c Amount As at No. of A/c Amount Retail SME Corporate Agriculture Total

59 A Premier Public Sector Bank 59 NPA Management During the year 60% of the total NPAs outstanding as on under Corp-Schemes and 75% of fresh delinquency of the quarter ( ) under the same category targetted for Recovery/Upgradation with the following measures: Extensive upgradation/recovery by close monitoring / follow up. Compromise settlement are to be explored and encouraged including under Special OTS Schemes viz., Corp Rhuna Mochan & OTS for MSEs. Usage of SARFAESI action, Seizure of vehicles etc. to be extensively used for recovery of dues. Filing suits/applications before Civil Court /DRT is considered in hard core cases.

60 A Premier Public Sector Bank 60 Information Technology Initiatives

61 A Premier Public Sector Bank 61 Information Technology  Total No. of ATMs 1057  25 KIOSK – Self help terminals installed  ATM Value added services – LIC premium payment, NEFT, Mobile recharge, Visa money transfer  ATM NEFT – Paperless anywhere, anytime facilitation - First Bank to launch this facility  Mobile Banking launched – post RBI guidelines  LIC premium payment, NEFT, Fund Transfer to third party Corpbank Account is made operational in Mobile Banking  No. POS terminals deployed at Merchant establishments – 1781  First Bank to provide National Electronic funds transfer (NEFT) facility through all our delivery channels I.e., ATM, Net Banking, KIOSK and Mobile  First Bank to launch Application Supported by Blocked Amount (ASBA)  First Bank to launch Tax-payment through ATM

62 A Premier Public Sector Bank 62 Information Technology  Sales Tax/VAT collection at Maharashtra and Goa  E-stamping system launched in Delhi Ready to launch E-stamping system in Bangalore & Mangalore  Multi tier, dynamic Sweep facility implemented  No. of Debit cards issued 34,95,192  32,567 Campus Cards, covering 86 institutions issued  Travel card in foreign currency in tie-up with J P Morgan  White label credit card for LIC launched  Delivery channels – ATMs / Net Banking / Mobile Banking / KIOSK –Increased usage  Branchless Banking – 921 villages, 5,21,431 ‘no-frill’ accounts amounting to Rs crores  Electronic payment gateway (e.PG) for e.commerce transactions, for both VISA and MASTER CARDS launched. AWARDS  IBA -“Best Online Multi Channel Banking – Runner up”  IDRBT “Best Bank Award for use of Technology for Financial Inclusion”

63 A Premier Public Sector Bank 63 Branchless Banking  Financial Inclusion survey conducted in 1491 villages  Branchless Banking operational in 921 locations. Added more than 500 locations during the year  Smart Cards provided to villagers to operate their accounts from their villages through Business Correspondents  5.21 lakh ‘no-frill’ accounts opened with a balance of Rs Crore  NREG and SSP Payments being handled through Cards in Andhra Pradesh and Karnataka. Bank would be commencing enrollments in Haryana shortly.

64 A Premier Public Sector Bank 64 Branchless Banking  Branchless Banking using Mobile phones for remittances operational  Presently handling more than transactions a month through these devices  Expanding Branchless Banking to all service area villages of the Bank  Plans to extend Branchless Banking to 2000 locations during the current financial year  Plans to increase the range of products and the card base

65 A Premier Public Sector Bank 65 Looking Forward  Total business of the Bank to be Rs.150,000 crore by March 2010  Deposits of the Bank to grow by 23%  Advances to grow by 22%  Improvement of NIM – targetted 2.4% to 2.5%  Improvement in CASA share to 30%  Delinquency to be contained


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