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2011 Consumer Injury Information Trend in Korea Consumer Safety Department, Korea Consumer Agency.

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Presentation on theme: "2011 Consumer Injury Information Trend in Korea Consumer Safety Department, Korea Consumer Agency."— Presentation transcript:

1 2011 Consumer Injury Information Trend in Korea Consumer Safety Department, Korea Consumer Agency

2 Contents 1.Incident/Injury reporting System in Korea 2. What CISS is 3. Source of Data 4. Process of Data Collection 5. Trends in the past 3 years 6.How Data is used

3 1. Incident Reporting System in Korea The Framework Act on Consumer – Article 47 (1) (Duty to Report Information on Defects) If any enterpriser has found that there exist any serious defects in the manufacture, design or indication of goods and etc. provided to consumers which can danger the lives and bodies or damage the property of consumers, he shall report the defects to the head of the competent central administrative agency (including electronic report; hereinafter the same shall apply). Duty to Reporting within 5 days after recognition Found in any serious defects in their products Business Local Government

4 2. What CISS is Consumer Injury Surveillance System To systematically collect and monitor injury information, KCA operates the Consumer Injury Surveillance System (CISS). The function of it can be divided into 2 parts, one of which is collecting information and the other of which is analyzing and investigating the collected consumer injury information Legal Basis : 「 Framework Act on Consumer 」 Article 8, Article 51, Enforcement Decree and notices Article 39

5 Consumer Claim (Consumer Counseling Hotline, Internet) Injury Information Reporting Agencies (Hospitals, Fire station, etc.) Injury Information Reporting Agencies (Hospitals, Fire station, etc.) Nationwide consumer counseling network (KCA, Consumer organizations, Local governments) Nationwide consumer counseling network (KCA, Consumer organizations, Local governments) Cooperating agencies (National Fire Data System of National Emergency Management Agency) Cooperating agencies (National Fire Data System of National Emergency Management Agency) CISS (Consumer Injury Surveillance System) CISS (Consumer Injury Surveillance System) Proposing corrective measures or recall to the Business Proposing corrective measures or recall to the Business Proposing safety system improvement Issuing alarm and announcing the fact (press release, report, etc.) Issuing alarm and announcing the fact (press release, report, etc.) Information provision to related agencies 2. What CISS is

6 3. Source of Data Hospital Networking to 84 designated injury information reporting centers(66 Hospitals, 18 Fire Stations) nationwide in accordance with the Framework Act on Consumer) National Counseling System-Sobinet Injury Reporting Hotline Domestic/Foreign press, etc. Source of CISS Information ( as of 2010)

7 4. Process of Data Collection

8 5. Trends in Product Safety CISS Trends in the past 3 years by items(as of ) Total Collected Information : 161,868 cases

9 5. Trends in Product Safety Top 10 item in CISS during the past 3 years by Industrial goods & Facilities(as of ) : excluding food, medicines, and medical service Total Collected Information : 114,765 cases

10 5. Trends on Product Safety Recent Consumer Safety Issues

11 6. How Data is used Operates the Injury Information Evaluation Committee comprised of experts in all levels of society such as government, academia, medical care and legal circle. - Based on the gathered and analyzed information, the Committee proposes recalls and policy improvements to relevant institutions, urges businesses to take corrective action and informs consumers to ensure their safety. The KCA may take the following actions on the basis of such findings reported. 1.issuing consumer safety alerts to prevent consumer injury and accidents 2. giving public notice of facts about the safety of Products, etc. 3. recommending corrective actions to the supplier of injurious Products, etc. 4. recommending corrective actions or measures for the improvement of safety to central or regional governments 5. other actions necessary for ensuring consumer safety, which are specified by a presidential decree

12 6. How Data is used Super glue-related safety accident Dibutyl phthalate(DBP) detected in two nail polish products Increasing escalator safety accidents in summer Infant and children slip and fall accident (around the veranda) Information provision to consumers: issuance of consumer watch and alert LG drum washing machine: Improved safety lock Proposing corrective measures to the business GM Daewoo Lacetti Premiere recall (Fuel leak) McLaren collapsible stroller recall Health supplement recall: Libimax Proposing corrective measures to the government(or local government)

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