Survey Results What are we afraid of? Too time consuming or difficult 66% Used to place blame 41% Used to punish 32% Other 67% Lack of: ▪ appropriate, meaningful measures ▪ monitoring tools and IT systems ▪ knowledge and skills ▪ a champion If this many managers are afraid, how do you think the employees feel?
Survey Results What can we do about it? Demonstrate results and benefits Define and communicate goals Involve employees Focus on continuous improvement Improve data management Provide tools, technology and training Value data-driven decision making
What to do What NOT to do Don’t over do Success
Balance communication with action Be aware of it Try it Believe in it Champion it
Yes, it’s hard and takes time Educate your Board/Council Get yourself a Champion No punishment
Connect measures to the Strategic Plan There are no perfect measures Watch for good measures gone bad
Margaret Wyatt San Diego Metropolitan Wastewater Department MWyatt@sandiego.gov (619) 961-6696 Donna Wies Union Sanitary District Donna _ email@example.com (510) 477-7523 Presentation: http://www.unionsanitary.com/contactUs.htm http://www.unionsanitary.com/contactUs.htm
Transforming Performance Measurement By Dean R. Spitzer