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Donna Wies, Union Sanitary District Margaret Wyatt, City of San Diego.

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Presentation on theme: "Donna Wies, Union Sanitary District Margaret Wyatt, City of San Diego."— Presentation transcript:

1 Donna Wies, Union Sanitary District Margaret Wyatt, City of San Diego

2  Time  Speed  Temperature

3 TRADITIONAL CULTURE  Control behavior  Place blame  Follow rules  Meet deadlines  Avoid mistakes  Please the boss TRANSFORMATIONAL CULTURE  Encourage positive behavior  Focus attention  Clarify expectations  Align around goals  Support feedback and learning  Improve decision-making

4 Survey Results Who Participated?

5 Survey Results What Data Do We Collect?

6 Survey Results Who is involved?

7 Survey Results What are we afraid of?  Too time consuming or difficult 66%  Used to place blame 41%  Used to punish 32%  Other 67% Lack of: ▪ appropriate, meaningful measures ▪ monitoring tools and IT systems ▪ knowledge and skills ▪ a champion  If this many managers are afraid, how do you think the employees feel?

8 Survey Results What can we do about it?  Demonstrate results and benefits  Define and communicate goals  Involve employees  Focus on continuous improvement  Improve data management  Provide tools, technology and training  Value data-driven decision making

9 Sanitary Sewer Overflows per 100 Pipe Miles

10  What to do  What NOT to do  Don’t over do  Success

11  Balance communication with action Be aware of it Try it Believe in it Champion it

12  Yes, it’s hard and takes time  Educate your Board/Council  Get yourself a Champion  No punishment

13  Connect measures to the Strategic Plan  There are no perfect measures  Watch for good measures gone bad

14 Margaret Wyatt San Diego Metropolitan Wastewater Department (619) Donna Wies Union Sanitary District Donna _ (510) Presentation:

15 Transforming Performance Measurement By Dean R. Spitzer


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