Presentation on theme: "Donna Wies, Union Sanitary District Margaret Wyatt, City of San Diego."— Presentation transcript:
Donna Wies, Union Sanitary District Margaret Wyatt, City of San Diego
Time Speed Temperature
TRADITIONAL CULTURE Control behavior Place blame Follow rules Meet deadlines Avoid mistakes Please the boss TRANSFORMATIONAL CULTURE Encourage positive behavior Focus attention Clarify expectations Align around goals Support feedback and learning Improve decision-making
Survey Results Who Participated?
Survey Results What Data Do We Collect?
Survey Results Who is involved?
Survey Results What are we afraid of? Too time consuming or difficult 66% Used to place blame 41% Used to punish 32% Other 67% Lack of: ▪ appropriate, meaningful measures ▪ monitoring tools and IT systems ▪ knowledge and skills ▪ a champion If this many managers are afraid, how do you think the employees feel?
Survey Results What can we do about it? Demonstrate results and benefits Define and communicate goals Involve employees Focus on continuous improvement Improve data management Provide tools, technology and training Value data-driven decision making
Sanitary Sewer Overflows per 100 Pipe Miles
What to do What NOT to do Don’t over do Success
Balance communication with action Be aware of it Try it Believe in it Champion it
Yes, it’s hard and takes time Educate your Board/Council Get yourself a Champion No punishment
Connect measures to the Strategic Plan There are no perfect measures Watch for good measures gone bad
Margaret Wyatt San Diego Metropolitan Wastewater Department (619) Donna Wies Union Sanitary District Donna _ (510) Presentation:
Transforming Performance Measurement By Dean R. Spitzer