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Duncan Hield – Product Manager Parental Engagement.

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Presentation on theme: "Duncan Hield – Product Manager Parental Engagement."— Presentation transcript:

1 Duncan Hield – Product Manager Parental Engagement

2 “ “ SIMS Learning Gateway SLG provides secure access to children’s progress for parents and strengthens the triangle of communication between school, parent and pupil. Neil McClements Rainey Endowed School

3 SLG Headlines Deliver Customer Change Requests Continue to enhance Homework Develop ease of reporting

4 Spring 2015 – Homework Statuses "show late homework" will be changed to "show homework status“ web part property to globally hide all statuses

5 Spring 2015 – Teacher Homework View Homepage Widget for teachers to view their own homework

6 Spring 2015 – Teacher Homework View The homework appears in the Timeline according to the due date Blue backgrounds indicate future homework Red backgrounds indicate homework has not been handed in by at least one student and if homework is due for that day

7 Spring 2015 – Teacher Homework View Green backgrounds indicate all homework has been handed in Yellow backgrounds indicate at least one student has been given a homework extension

8 Spring 2015 – Pre-defined Reports All fields available in reporting dictionary Homework Teacher Hierarchy SLG Alert Widget How many parents have completed DCS How many parents have read published reports Report for which parents have not

9 SLG Focus and Priorities Publish reports improvements Browser investigation and fixes Authentication

10 “ “ SIMS InTouch SIMS InTouch saves us time and makes communication instant, helping with behaviour and attendance issues Janet Eppleston North Chadderton

11 InTouch During the recent snow period Total Messages sent via InTouch Average SMS sent using InTouch 2014 Primary Secondary 4,000 12,000 2.4 million

12 Primary Pricing...Thank you for your feedback Your feedback - ‘The Primary price is prohibitive’ The Primary License price is now £400 from 1 st April Your feedback - ‘the initial number of SMS is prohibitive’ Offer before 1 st July, 4000 SMS

13 What have we done in the product? Move to web services: InTouch is even easier to support Low touch install 680 schools have already moved to web services 200 left to move

14 Spam Filtering Further protects InTouch Schools by providing: Spam filtering Anti-Virus Banned word scanning Identify potential threats through attachment scanning

15 How Have Schools upgraded? InTouch web services and VPN run in parallel If SSM not installed, InTouch continues to run with VPN on Autumn School upgrades to Autumn SSM is installed & InTouch services started School receives email, copy and pastes the licence key into set up screen

16 InTouch Spring - Usability No need to set up the Scheduler Service Automatic Scheduling of Messages and Reminders Improvements to spam filtering Further increase speed of InTouch Flag messages – Outlookifying InTouch

17 My Messages Inbox (Flag Status)

18 My Messages Inbox (Flag Status) In sort order

19 School Messages Inbox (Flag Status)

20 InTouch Summer - Customisation One mailbox for all messages Allow schools to customise message defaults to suit their needs: Outgoing messages Incoming messages Recipient External Email Accounts

21 One Mailbox InTouch users will now see one mailbox for all messages, with School and User (formerly MyMessages) having icons to identify them

22 For each message type, default can be changed of who messages are sent from; the school or the user. Customise Send/Receive as

23 Customise Defaults can be set by the school e.g. a part time attendance officer could send messages, with the replies received by anyone with School permissions to ensure timely resolution

24 Customise Recipients The default can be changed for the InTouch recipient type

25 External Email Accounts Choose message types to be forwarded to an external account.

26 InTouch Summer - Customisation

27 “ “ SIMS Agora Using SIMS Agora has been very easy for our school – it just works! Our parents like the system too and really appreciate the convenience of being able to make payments online, whenever and wherever they wish to. Mrs Jean Robinson Didsbury CofE Primary School

28 Agora Over 24,000 active parent accounts Over £5 million processed since launch (April 2013) 145,000 transactions January - £600,000 transaction value

29 Agora Headlines Support Unit notifications – end February Cashless Catering ready for early adopters FMS integration launched at BETT Refunds

30 Support Unit Notifications Making Agora easier to support, building on LA demo sites Nominate support email contact for notifications

31 Part of making Agora the One Stop Shop for parents to make all payments for their children Cashless Catering Only Accredited SIMS Partners Ability to roll back data if required

32 Additional Synchronisation Statuses The green tick denotes a successful synchronisation The orange exclamation mark means no synchronisation in the last 24 hours The red cross means synchronisation failed The cycle means it has an unknown synchronisation status The Agora Dashboard screen shows the synchronisation status of the SIMS upload, the FMS download and the School Meals upload and downloads.

33 Agora interface with FMS



36 Agora FMS interface journals Parent make a £10.00 payment on line Deposit of funds into schools bank account where a transactions charge is made/taken – this will be a few days later Ledger CodeLedger TypeDRCR School Dinner MoneyIN10.00 External DebtorDE10.00 Ledger CodeLedger TypeDRCR External DebtorDE10.00 Bank AccountBK9.70 Transaction ChargeEX0.30

37 December 2014 Release Universal Free School Meals Diagnostics and Reporting Student Statement of all Transactions Documentation for SIMS Support Units Record Refunds

38 Produce a statement for a single student Choose groups to filter students

39 Student Statement Filterable list of each payment, exportable to MS Excel

40 Show a refund has been made Manual Transactions screen Select from dropdown

41 Select product to refund

42 Specify Refund Refunds can be for less than the full product amount but cannot exceed it

43 Finalise Refund A reason must be logged for the refund

44 Print a refund receipt

45 Previous refunds

46 Refund Reports

47 Agora Product Page Re-Design Functionality Enhancements User Experience Paying in instalments £0 balance products Upload PDFs Parental consent Improve stock control Screens so far.......











58 Agora Future Priorities Improvements to on-boarding process Functionality Enhancements Reporting Paypoint Transaction surcharges Store card facility Staff Provision

59 Thank you Your questions? Ben Jones

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