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1 Senior Living Hospitality Technology Presented by Horizon Software International Amy Nemecek.

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Presentation on theme: "1 Senior Living Hospitality Technology Presented by Horizon Software International Amy Nemecek."— Presentation transcript:

1 1 Senior Living Hospitality Technology Presented by Horizon Software International Amy Nemecek

2 You can Obtain Everything You Need from Horizon 2 One Vendor, One Phone Call  Dining Programs  Barber/Beauty Salons  Country Stores  Front Desk/Concierge  Nursing Consumables  Housekeeping and Maintenance  Transportation  Gift Cards  Online Tools All Your Food Service Technology Needs from One Source

3 Horizon is Well Established and in Good Standing  Over 30 years developing software  Specializing in food service since 1992  HQ in Atlanta, support and services offices throughout the US  Strong financial backing – Division of NYSE Roper Industries 3 Horizon has Corporate Strength and Staying Power

4 No Implementation is too Large or too Small 4  Horizon’s installation base is nearly equally divided among small, medium, large and mega clients All Your Food Service Technology Needs from One Source

5 Horizon’s Four Step Implementation System is Time Tested and Proven to Yield Excellent Results 5  Four-phase implementation plan Discovery Pre-Planning Systems Engineering Installation Training and Implementation Support Monitoring  Best Practices  Steps to Success What Happens After the Sale?

6 Horizon Offers Unparalleled Technical Support 6  State-of-the-art call center  24/7 support available  Average speed of answer less than one minute  94% of all issues are resolved during the first call  99% + client retention What Happens After the Sale?

7 Horizon’s System Pays for Itself Increases revenue – reduces costs  Increase sales and participation  Capture missed resident transactions  Accurate sales records allow precise production  Increases resident satisfaction by enabling you to provide faster and better service to residents 7 Outstanding Customer Service and State-of-the-Art Technology, at a Fair Price

8 The Silent Generation Has Different Expectations Expectations of The Silent Generation  Transparency/Trust Relationship built on trust/disclosure  Choice/Flexibility Options, options, options  Control Only charge me for what I use 8 A New Generation of Residents

9 Senior Living Community Technology At Its Finest Horizon’s System Offers Flexible, Cutting Edge Methods of Processing Sales and Accountability 9  Fine Dining  Informal Dining  Desktop Ordering  Retail and Services  Online Account Management

10 Senior Living Community Technology At Its Finest The Table Service Module Completely Automates this Service 10 Fine Dining  Restaurant-style order entry and management  Flexible customized table setup  Color code table view capability  View orders for any seat at any table  Flexible seating option  Built-in “needs bussing” alert

11 Senior Living Community Technology At Its Finest The Informal Dining Resident Processing Module is Fast and Efficient 11 Informal Dining  Speeds up lines  Flexible payment options including discounts and coupons  Processes credit cards  Multiple menu plans available on each Point of Service

12 Senior Living Community Technology At Its Finest Desktop Ordering is Fast and Convenient 12 Desktop Ordering  Orders can be placed online  Email order verification  Orders are printed in the kitchen for processing  Orders can be picked up or delivered

13 Senior Living Community Technology At Its Finest 13 Orders can be conveniently placed by phone by residents similar to ordering room service Orders can be placed at bedside for residents by utilizing tablet computers Ideal for rehabilitative services Room Service Solution is Ideal for Rehabilitative Services Stays

14 Senior Living Community Technology At Its Finest The Retail Module Provides POS for Country Stores, Barber / Beauty Salons and Coffee Kiosk Applications 14 Retail  Full Point of Service terminals and portable tablet-style POS devices available  Integrated solution combines revenue from all devices for consolidated financial reporting  Fast and easy to use

15 Senior Living Community Technology At Its Finest Online Account Management via Horizon’s MyResidentOnline Module is Convenient for Residents and Efficient for the Community Online Account Management 15  Available 24/7  Reduces account balance inquiry calls to dining service and accounting office  Displays account balance information and record of what has been purchased  Resident’s family can track food and beverage consumption  Account can be used at any POS including dining room, vending, barber/beauty salon, country store, kiosks, etc.

16 Senior Living Community Technology At Its Finest  Resident accounts are automatically updated for purchases, use of meal credits, or flexible spending  Simplifies billing office functions  Captures revenues which may have been previously missed  Payroll deduction option for employee purchases interfaces with payroll system  Can automatically communicate resident charges to existing billing system, with flexible capabilities to interface with nearly all billing systems. 16 Reduces Duplicate Entries by Interfacing with Other Software Providers

17 Positive Identification of Residents can be Accomplished in a Variety of Ways Utilizing Various Peripheral Devices and/or Photos 17  Scanners  Proximity readers  Barcode/magnetic stripe readers  Manual lookup  Works with numerous devices accomplishing multiple purposes  Can use existing security and payroll cards or fobs Powerful Yet Easy Technology

18 Residents’ Photo can be Imported or Captured via Digital Camera 18  Digital cameras can be used to add photos as needed  Images can be imported from a resident database  Facilitates resident familiarity training Initial Front of the House Setup is Fast and Efficient

19 The Cashier Message Center is Interfaced to the Resident Database for Timely Message Display (or Voice Notification) to the Cashier for Each Resident 19  Allergy warnings  Happy birthday greeting  Low account balance message  General messages HAPPY BIRTHDAY! Horizon POS Terminals are a Cashier’s Best Friend

20 Resident Database Records can be Modified on an Individual Basis 20  Language preference  Allergy warnings Initial Front of the House Setup is Fast and Efficient

21 Flexible and Convenient Payment Options Ensure Greater Spending and Result in More Satisfied Residents Payment Option can be Configured for Practically any Situation 21  Declining Balance Accounts  Inclining Balance Accounts  Meal Credits or Points  Cash, Check, Credit Card  Vouchers, Discounts, Coupons  Department Charges

22 Flexible and Convenient Payment Options Ensure Greater Spending and Result in More Satisfied Residents Balances can be Updated Real-Time Throughout the System For Residents’ Convenience 22  Residents’ accounts can be utilized throughout the community  Balances are instantly updated system-wide when transactions are completed  Historical transaction and balance review capability

23 After Login, the System Copies the Entire Database to Each Terminal for Complete Redundancy 23  System remains mission critical – if connectivity is lost sales can still be conducted  When restored, terminal flushes buffered transactions and automatically synchs back up with manager’s consolidation terminal Powerful Yet Easy Technology

24 Horizon’s Hardware is Non-Proprietary Ensuring Flexibility When Repairing and/or Replacing Units 24  Manager’s station is a standard PC  POS terminals are touch screen computers designed for redundancy  Spill resistant cases protect computers  Cash drawers fit below terminals  Portable POS terminal option Initial Front of the House Setup is Fast and Efficient

25 Horizon’s Popular Features Enhance Dining Operations  Credit Cards – convenient and increases revenue  Employee Plans – convenient and increases revenue  General Ledger – interfaces with community’s billing software  Portable Point of Service Terminals – for tableside, bedside and spontaneous venue ordering  Self-Inquiry Mode – reduces business office inquires  TempAlert monitoring – assures food safety 25 All Your Food Service Technology Needs from One Source

26 The Back of the House System Saves Time and Money 26 SMART Shield: Monitors Critical Control Point Temperatures in Food Production SMART Guard: Monitors Control Point Temperatures in Food Storage, Large Equipment TempAlert SMART Command Center: Provides Online Access and Control

27 The Back of the House System Saves Time and Money Back of the House is Sophisticated and Powerful, Yet Easy to Use Fully integrated Back of the House includes the following modules: 27  Inventory Management  Procurement  Bid Analysis  Production  Menu Planner/Nutrition Analysis  Personnel Management  Fixed Asset Management  Central Kitchen

28 The Back of the House System Saves Time and Money Provides State-of-the-Art Inventory Control and Procurement Capabilities  Reduces food costs by helping to reduce shrinkage, spoilage and breakage via inventory control system  Auditable database tracks inventory from order placement, to receipt  Physical inventory processing takes minutes  Integrated state-of-the-art procurement system automatically forecasts requirements from menu plans  Decreases labor costs through increased efficiency and automated processes 28 Profits Labor & Food Costs

29 The Back of the House System Saves Time and Money The Production Module Streamlines the Production Process  Historical-based production planning  Checks inventory and allows for substitutions  Automatically generates recipe worksheets complete with recipe preparation and HACCP instructions  Post-production records are automatically generated  Financial analysis capabilities  Built-in leftover management system 29

30 The Back of the House System Saves Time and Money Menu Plans Can Be Tailored to Residents’ Nutritional Needs and Preferences  Complete nutritional analysis capability  Built-in database containing thousands of food items  Unlimited recipes and menu plan database storage  Efficient cycle menu management 30

31 Horizon’s System is Modularized and Scalable 31 All Your Food Service Technology Needs from One Source Horizon owns 100% of its source code Back Office Inventory Management Procurement /Bid Analysis Production Menu Planner/Nutrition Analysis Asset Management Catering Central Kitchen Front Office Fine Dining Informal Dining Desktop Ordering Retail MyResidentOnline Internal Payments Account Transparency Other Systems Temperature Management General Ledger Payroll Deduction TrainSmart


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