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Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |Oracle Confidential – Internal/Restricted/Highly Restricted Digital Disruption Driving.

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Presentation on theme: "Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |Oracle Confidential – Internal/Restricted/Highly Restricted Digital Disruption Driving."— Presentation transcript:

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2 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |Oracle Confidential – Internal/Restricted/Highly Restricted Digital Disruption Driving Innovation in the Cloud Thomas Lehninger Director CX Sales Development and Strategy ECEMEA Beirut, February 3 rd, 2015

3 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Today, every business faces a digital challenge Oracle Confidential – Internal/Restricted/Highly Restricted3 around-the-clock availability xxxx big data xxxxxxx change at the speed of business xxxxxx customer and employee engagement xxxxxx digital x immediate information xxxxxx mobile xxxxxx personalized service xxxxxxx real-time fulfillment xxxxxxx social xxxxxx user experience xxxxxx zero errors xxxxxx

4 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Every cloud provider promises a quick fix Oracle Confidential – Internal/Restricted/Highly Restricted4 “Faster” “Simpler” “Smarter” “Change at the speed of business” “Connect anything” “Flexible platform designed for change” “Seamlessly integrate with a connected world, faster and easier” “Run simple”

5 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |Oracle Confidential – Internal/Restricted/Highly Restricted5 Quick fixes are never what they seem HR “Unified suite of ^ applications” “the most comprehensive cloud computing portfolio on the market” “Connect anything” HR Expect IT todifferent clouds ^ ^ R3 apps on Hana ^

6 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | You want technology now that won’t slow you down later 6 Digitized Business Processes Engaging User Experience Unified Access Controls Frequent Updates Unified Business Intelligence Integration Framework Consistent Data Model Rapid Innovation SPEEDSTANDARDIZATION

7 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Cloud Applications Applications Foundation Oracle prepares you for the digital future Oracle Confidential – Internal/Restricted/Highly Restricted7 CX Foundation HCM FoundationERP Foundation MarketingCommerce Innovation Management SalesService Projects Talent Management Procurement Planning & Budgeting Move at the speed of business 2 Standardize on a modern applications platform 4 Unify processes, data, access controls and business intelligence 5 Digitize business interactions 1 Enrich apps with PaaS 6 ratings in SaaS categories 18 leader 3 CPQ

8 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Customer Experience Cloud Oracle Confidential – Internal/Restricted/Highly Restricted8 Customer Experience Apps Customer Experience Foundation Universal Customer Master MarketingCommerceServiceSales Unified Business Intelligence Single Development and Integration Framework Best in Class PaaS Apps Marketplace Common Security and Identity Services CPQ

9 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Human Capital Management Cloud Oracle Confidential – Internal/Restricted/Highly Restricted9 Human Capital Management Apps Human Capital Management Foundation Universal Employee Master Unified Business Intelligence Single Development and Integration Framework Best in Class PaaS Common Security and Identity Services Global HR Recruiting Talent MgmtPayrollPerformance Workforce MgmtLearning Workforce Optimization Apps Marketplace

10 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | ERP Cloud Oracle Confidential – Internal/Restricted/Highly Restricted10 ERP Apps ERP Foundation Universal Financial Master Unified Business Intelligence Single Development and Integration Framework Best in Class PaaS Common Security and Identity Services Innovation Management Projects Procurement Planning & Budgeting Financials

11 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |Oracle Confidential – Internal/Restricted/Highly Restricted11 What’s all the fuss about MORE applications? “ ”

12 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted12 More applications cover more of your business Period Close to Financial Reports  Assets To Depreciation  Bank Statement To Cash Reconciliation  Budgets To Approval  Sub- ledger Journal To Post  Customer Invoice To Receipt  Supplier Invoice To Payment  Customer Account Review To Payment  Customer Statement To Collections  Credit Review To Approval Recruit To Onboard  Relate To Retain  Benefits To Payroll  Incident To Workers  Compensation  Payroll To Payment  Time Collection To Payroll Processing  Termination To Payroll Goal Setting To Appraisal  Assess To Progress  Training To Employee Development Insight To Campaign Plan  List Import To Prospect  Analytics To Insight  Campaign Execute To Lead  Campaign Execute To Event Inventory Count to Reconciliation  Receipt to Disposition  Plan to Replenishment  Pick to Shipment  Product Costing to Inventory  Valuation  Sourcing Requirement to Agreement  Requisition to Receipt  Supplier Return to Replacement  Order to Shipment  Order to Drop Shipment  Customer Return to Replacement Social Prospect To Opportunity  Lead To Opportunity  Opportunity To Order  Opportunity To Forecast  Configure Quote To Order  Inbound Contact To Lead  Outbound Call To Lead  Compensation To Commission  Performance To Compensatio n Inbound Call To Resolution  Social SR To Resolution  Social Listening To Feedback  Registration To User Access  Maintain Account to Personalize Home Page  Web Service Request To Resolution  Create To Publish Knowledge  Install Base To Product Return  Service Request To Dispatch  Service Request To Repair or Exchange Click To Order  Registration To User Access  Maintain Account to Personalize Home Page  Shopping Cart To Purchase  Order To Status Inquiry  Catalog To Content Project Budget to Project Resourcing  Project Resourcing  Collaborative Project Change Control  Project Expenditure to Revenue Recognition  Analysis to Project Closure Goal Setting To Appraisal  Assess To Progress  Training To Employee Development modern best practices

13 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | More integrated apps save you money Oracle Confidential – Internal/Restricted/Highly Restricted13 Add-on functionality Integration Training Support Build your own cloud MarketSell ServeOrder HireHR Procure Account Let Oracle build your cloud s MarketSell OrderServe HireHR ProcureAccount No hidden costs One price One call One SLA

14 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | $ $ $ $ $ Reps Sell More Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 14 Oracle Sales Cloud Drives Smarter Sales Managers Know MoreCompanies Grow More

15 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Sales Cloud Key Differentiators Quota Management Mobile and Social Customer Master Partner Relationship Management Forecasting Sales Prediction Compensation Management Territory Management

16 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Sales Cloud Key Differentiators Quota Management Mobile and Social Customer Master Partner Relationship Management Forecasting Sales Prediction Compensation Management Territory Management

17 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Critical sales resources in the right place at the right time— built for the way you run sales. Intelligent quota setting that’s built to maximize the real opportunity Plan, model, and monitor performance plans that make sense keep sales motivated Maximize Revenue & Optimize Sales Performance Compensation Management Territory Management Quota Management

18 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Part of a comprehensive SPM Strategy Territory Management Quota Management Incentive Compensation Oracle Sales Performance Management Compensation Management Territory Management Quota Management

19 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |19 dunnhumby’s challenge: taking its business to the next level Business Challenges Rapid Growth Following rapid growth over the past 6 or7 years, how could dunnhumby globalize, simplify, and better-integrate its business processes? Scalability As the company expands at an even faster rate, how could they scale their back-office systems? Continued Innovation In search of flexible systems, how could dunnhumby accommodate ongoing innovation? Oracle Confidential - Restricted

20 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |Oracle Confidential – Internal/Restricted/Highly Restricted20 Sales Cloud, Marketing Cloud, ERP Cloud, HCM Cloud, Hyperion Managed Cloud Service, Business Intelligence Managed Cloud Service Integrated solution Lower TCO Efficiency improvementsMobile working capabilities dunnhumby standardizes on Oracle Cloud Why Oracle?

21 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |21 How Oracle helps you succeed in a digital world MODERN BUSINESSMODERN CLOUD PRACTICAL PATH Oracle Confidential - Restricted practices for every function in your enterprise that is personalized, connected and secure to the cloud for customers to achieve business goals

22 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Modern Business practices for every function in your enterprise Oracle Confidential – Internal/Restricted/Highly Restricted22

23 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Modern business practices are digital by design Oracle Confidential – Internal/Restricted/Highly Restricted Make Applications Easy to UseProvide Access from Every Device Make Every Interaction SocialProvide Insight to Everyone

24 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | BUSINESS VALUE $1M savings in referral costs 2X growth in employee referral rate from 17% to 35% of new hires "Being able to understand talent and talent movement across the organization and improve mobility is central to our mission to deliver innovation. An integrated cloud-based talent management solution allows us to develop critical talent pools and assess, select, hire, and onboard that talent more effectively.” BEFORE Recruiting relies on industry contacts and paper-based employee referrals Oracle Confidential – Internal/Restricted/Highly Restricted24 AFTER Recruiting involves broad employee participation via social networks Modern HR finds talent faster Source: Hitachi Consulting Social Recruiting

25 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | BUSINESS VALUE 22% conversion lift 10% improvement in renewal rates BEFORE marketing programs that target broad customer segments Oracle Confidential – Internal/Restricted/Highly Restricted25 AFTER marketing tailored to each customer, connecting them with the right products Modern marketing converts more customers Source: Dollar Thrifty Rental Car, Zurich Insurance Behaviors SentimentPreferences Activities  94 % of customers have discontinued communication with a company because they receive irrelevant promotions and messages. — Blue Research “Now, we’re putting together entire lifecycle campaigns with a cadence of s based on the products our customers have and what they’re interested in.” Kristin Somers, Marketing Communications Manager Cross-channel Marketing

26 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | BEFORE sales rep sends customer a quote after returning to the office Oracle Confidential – Internal/Restricted/Highly Restricted26 AFTER sales rep provides quote during the meeting Modern sales closes deals faster “What we were able to do with just 5,000 quotes per quarter, now we are able to do with 8,000 quotes per quarter.” BeforeAfter 2 weeks to sign and book an order 8 minutes on an iPad Manual discount controls and approvals >$1M improved margin in first quarter Spreadsheets, documents, s 2X improvement in rep time w/ customers Source: ADP, NEC, IDEXX Laboratories Mobile Sales

27 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | RESULTS 45% increase in new orders 15% increase in existing sales BEFORE each channel has its own view of the customer, fragmenting service Oracle Confidential – Internal/Restricted/Highly Restricted27 AFTER all channels share the same customer insight, unifying the customer experience Modern service enhances customer experience “Oracle Service Cloud helps us to deliver superb customer experience and is integral to our vision of presenting a personal, responsive, and customer- focused brand.” Helen Ellis, Director, Customer Experience Source: Photobox  Cross-Channel Service

28 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | RESULTSBEFORE midsize businesses limited to legacy Tier 2 ERP solutions because of cost concerns Oracle Confidential – Internal/Restricted/Highly Restricted28 AFTER midsize businesses build foundation for future growth with Tier 1 ERP Cloud Modern mid-size organizations scale faster "I selected Oracle ERP Cloud because of its flexibility, integration, and modern state-of-the-art look to it. It can grow along with the Academy. It has potential to incorporate other modules that we don't currently have. And it certainly puts us in a much better position to do things better.” WENT LIVE June 2014 RESULTS COMING SOON. Kristin Klingvall, Controller Tier 1 ERP

29 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Modern Cloud that is personalized, connected and secure Oracle Confidential – Internal/Restricted/Highly Restricted29

30 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | The modern cloud is personalized Oracle Confidential – Restricted30 Business Benefits Tailor applications to fit your business – branding, corporate, and local requirements Empower employees to configure their user experience, dashboards, reports, workflow, and data IT Benefits Enrich functionality with standard tools for building custom applications Update software on your terms and protect configuration changes Branding User Experience AnalyticsWorkflows Data Fields

31 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | The modern cloud is connected Oracle Confidential – Restricted31 Business Benefits Connect your entire business – data, processes, analytics, and people Provide employees with a unified user experience IT Benefits Seamlessly integrate processes and data between cloud, on premise and 3rd party applications Easily import and export data as well as add or change service providers On Premise ORACLE CLOUD Custom 3 rd Party On Premise HCM CloudERP CloudCX Cloud

32 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | The modern cloud is secure Oracle Confidential – Restricted32 Business Benefits Compliance with local data residency requirements Proven cloud provider known for viability, reliability, and expertise IT Benefits Application security with unified access controls Isolated data tenancy and security at multiple layers protects sensitive corporate data 19 Data Centers Worldwide Unified Access Controls Isolated Data Tenancy HCM CX ERP

33 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Practical Path for customers to achieve business goals Oracle Confidential – Internal/Restricted/Highly Restricted33

34 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Take your business to the next level with enterprise cloud applications Reinvent one or two business areas while maintaining core IT systems Oracle Confidential – Internal/Restricted/Highly Restricted34 Modernize core IT systems instead of upgrading them The practical path to the cloud fits your business HCM Cloud Talent Cloud Oracle Cloud

35 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle is committed to your success Oracle Confidential – Restricted35 Executive Sponsorship Client Success Specialist Oracle Support Financial Incentives Implementation Success Manager Oracle Account Team Customer Feedback Programs Rapid Start-Up Services Packaged Cloud Integrations

36 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |36 Introducing Customer 2 Cloud Program Packaged Cloud Integrations Rapid Start-Up Services TransformationalIncremental Financial Incentives

37 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |Oracle Confidential – Internal/Restricted/Highly Restricted37 The do’s and don’ts of moving to the cloud Assume standardization and speed are mutually exclusive Sacrifice data integrity, security, integration and business intelligence Underestimate hidden costs of short-term approach Define your short- and long-term digital strategy Evaluate systems of engagement for quick wins Identify systems of record for strategic migrations DODON’T

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