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100 SERIES WATER ENDPOINT INSTALLATION. July 2013, Itron Inc., Technical Communications Fixed Network 100 100W endpoint Troubleshooting Proprietary and.

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Presentation on theme: "100 SERIES WATER ENDPOINT INSTALLATION. July 2013, Itron Inc., Technical Communications Fixed Network 100 100W endpoint Troubleshooting Proprietary and."— Presentation transcript:

1 100 SERIES WATER ENDPOINT INSTALLATION

2 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 2 Agenda Overview Features, Specifications, Message Formats, Model Variations, and Radio Requirements Modes of Operation Factory, Quiet, Run, Audit, GeoMode Installation Remote, Integral Mount, and Pit Box/Lid Programming Endpoints and Telemetry Devices Troubleshooting Failure to read and Tamper Events Maintenance Ensuring reliability

3 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 3 OVERVIEW

4 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 4 Capabilities Leak detection Communication error (Cut Detected flag) Cut Cable Flag Reverse flow detection Datalogging Telemetry Devices (100W+ endpoints) Transmission modes set in programming Fixed Network mode Mobile and Handheld mode Mobile High Power mode Hard to Read mode GeoMode (100W+ endpoints) Available configurations Integral mount (remote model) 5-foot flying lead cable 20-inch flying lead cable 8-inch Inline Connector 100 Series Water Endpoint Features

5 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 5 Transmission Modes TypeBubble-up timePower output Standard SCM or SCM+ mobile bubble-up SCM: 9-second interval SCM+: 10 second interval 10 dBm (10 mW) (Optional) SCM or SCM+ mobile “Hard to Read” bubble-up* 30-second interval24 dBm (500 mW) (Optional) mobile high power mode (Park-n-Read) 60-second interval24 dBm (250 mW) Datalogging response2-way On-demand 24 to 27 dBm (250 mW to 500 mW) Fixed Network bubble-up standard SCM or SCM+ 60-second interval10 dBm (10 mW) Fixed Network bubble-up Network Interval Message (NIM) 300-second interval27 dBm (500 mW) GeoMode Geo NIM at 12 min interval and standard NIM at 6 min interval dBm (158 mW-500 mW) * Battery life is affected

6 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 6 Message Formats Endpoints are manufactured with a specific message format enabled, either SCM or SCM+. These settings cannot be changed by the end user. 100W Series (Standard Consumption Message—SCM) Can read up to 8 digit or 10 digit registers depending on manufacturing date Mobile (SCM) and Fixed Network o Truncates meter reading to 7 digits; truncation method varies by manufacturing date o Tamper information includes: Cut Cable, Communication Error, Leak status, Reverse Flow status o Endpoint Types limited to W+ Series (Standard Consumption Message Plus—SCM+) Can read up to 10 digit registers Mobile (SCM) and Fixed Network o Truncates meter reading to most significant 9 digits o Increased tamper/status indicators o Endpoint Types expanded to 128 o Remote Disconnect Valve Support o GeoMode o Itron Security Manager

7 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential Message Formats Endpoints are manufactured with a specific message format enabled, either SCM or SCM+. These settings cannot be changed by the end user. 100W Series (Standard Consumption Message—SCM) Can read up to 8 digit or 10 digit registers depending on manufacturing date Mobile (SCM) and Fixed Network o Truncates meter reading to 7 digits; truncation method varies by manufacturing date o Tamper information includes: Cut Cable, Communication Error, Leak status, Reverse Flow status o Endpoint Types limited to 16 With Leak Sensor: 12/07/11 to 3/27/12 Without Leak Sensor: 02/10/12 to 3/16/12 Up To 8 Digit Register Reading Mobile/Handheld & Fixed Network Response With Leak Sensor: 03/26/12 to 07/02/12 Without Leak Sensor: 03/16/12 to 07/13/12 Up To 10 Digit Register Reading Mobile/Handheld & Fixed Network Response Manufacturing Dates With Leak Sensor: 07/18/12 to Present Without Leak Sensor: 07/09/12 to Present Up To 10 Digit Register Reading Mobile/Handheld & Fixed Network Response

8 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 8 Message Formats 7 Up To 10 Digit Register Reading Mobile/Handheld & Fixed Network Response W+ Series (Standard Consumption Message Plus—SCM+) Can read up to 10 digit registers Mobile (SCM+) and Fixed Network o Remote Disconnect Valve Support o GeoMode o Itron Security Manager o Truncates meter reading to most significant 9 digits o Increased Tamper/Status Indicators o Endpoint Types Expanded to 128

9 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 9 SCM+ System Requirements To utilize the new features of SCM+ messaging reading systems must be capable of accepting the new message structure. Below are the minimum application requirements for processing SCM+ messages. MV-RS v8.3 or higher (released March 2012) Field Collection System (FCS) v2.3 or higher (released in 2011) ChoiceConnect Fixed Network software v4.1 or higher (released in 2011) Field Deployment Manager (FDM) v3.3 or higher (released in March 2013) Application Requirements

10 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 10 SCM+ System Requirements Hardware and Software Requirements

11 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 11 SCM+ System Requirements Hardware and Software Requirements (continued)

12 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 12 SCM+ System Requirements Hardware and Software Requirements (continued)

13 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 13 SCM+ System Requirements Hardware and Software Requirements (continued)

14 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 14 Model Variations Several models of 100 series endpoints have been produce since the first released in The below table provides details of the major differences. ModelPart NumberDescription 100W Phase 2ERW XInitial release of 100W series 100W Phase 3ERW XXMajor firmware update for reading truncation 100W Phase 3.5ERW XXAdded Silver Springs Network support 100W+ Phase 4ERW XXAdded SCM+, security, and remote disconnect valve support

15 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 15 The Handheld Device To read and program endpoints use one of the following handhelds : FC200SR FC300SR (with S-Read) Ensure the selected handheld device has the latest release of Field Data Manager (FDM) installed. FC200 FC300

16 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 16 OPERATING MODES

17 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential W Series Operating Modes 100 series water endpoints can be configured for the following operating modes. Factory Mode Initial shipping mode o Module’s transmitter is turned off but receiver listens for commands Encoder models monitor for meter register connection o When detected the register reading is extracted at the top of the hour and transitions endpoint to Run Mode Pulser models require programming to exit Factory Mode Cut Cable and Cut Detected tamper flags are active Quiet Mode A special mode used by meter manufacturers that allows meter/endpoint functional verification before leaving their factory. At the end of a selected time period the endpoint automatically reverts to its previous operating mode

18 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential Series Start-up Run Mode Standard operating mode o Endpoint transmissions based on mobile or fixed network environment o Pulser endpoints require programming to set the selected register parameters, initial consumption, and Utility ID Audit Mode Similar to Run Mode except endpoint transmission rate changes to every 4 seconds and receiver listens for commands at 4 second intervals o A Check endpoint command places the endpoint in Audit Mode for one hour then it exits to Run Mode Geo Mode A special fixed network mode that enables a hard to read endpoint to use a close by endpoint as a relay

19 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 19 INSTALLATION

20 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 20 Installation Depending on the model of endpoint, pit or remote, decide how the endpoint will be installed: wall mount, through the lid, shelf mount or rod mount For water meter pit boxes the type of lid material and its configuration will govern how the endpoint should be mounted. Follow the installation procedures outlined in the 100W/100W+ and 100WP/100WP+ ERT Module Installation Guide (Itron publication, TDC XX) Rod Mount Through LidShelf Mount

21 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 21 Installation For remote endpoints, select mounting locations that provide the closest distance to the intended reading device with minimal obstructions o For Mobile: Closest to the street of the route drive-by o For Fixed Network: Closest to the location of the Cell Control Unit When the module is installed in basements try to mount the unit as high as possible, preferably on the upper floor joist near a window Wall Mount

22 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 22 Installation 1.Follow the instructions in the appropriate installation manual, TDC XX (pit model) or TDC XX (remote) and connect the endpoint to the meter register using one of the following methods: Inline connector (ILC) Direct wire Direct mount Inline Connector Direct WireDirect Mount

23 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 23 Wiring Configurations Endpoint modules are available with various meter register wiring options. Refer to specific installation manual (pit models: TDC XX or TDC XX for remotes) for wiring details. Pit Model Itron’s inline connector (ILC) system incorporates O-ring sealed twist lock connectors to ensure a water tight attachment Direct wiring to the meter register using the endpoint’s 5 foot or 20 inch flying lead cable o Requires application of a water repellant material over the meter screw/wire connections Remote Model Direct connection using the register’s internal wires Itron approved cabling that can be used in lengths up to 300 feet

24 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 24 PROGRAMMING

25 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 25 Programming Programing water endpoints requires the use of an FC200 or FC300 handheld radio. Follow the instructions given in FDM application guide, TDC XX. Encoder Endpoints Automatic register detection is a feature of 100W series encoder modules. When connected to approved encoded meter registers, initial programming is not required to activate the endpoint. Register consumption values will be automatically updated at the top of each hour. Encoder endpoints will require programming if: A Neptune E-Coder 8-dial register is connected A Utility ID is required A change in mode is required. For example, Fixed Network to Mobile Immediate Run Mode is required Endpoint Security is to be enabled

26 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 26 Programming Encoder endpoints (continued) When programming is required, perform the following steps: From Endpoint Tools o Select Endpoint from Endpoint Tools list o Select required function (Program Endpoint shown)

27 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 27 Programming Encoder Endpoints (continued) o Select proper register type o Verify programming attributes o Confirm Endpoint was programmed o Perform Check Endpoint

28 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 28 Programming Pulser Endpoints Pulser endpoints always require programming to: Establish the endpoint starting meter consumption count Select connected meter register From Endpoint Tools o Select Program Endpoint o Select correct meter register

29 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 29 Programming Pulser Endpoints (continued) o Enter meter reading o Verify programming attributes o Confirm endpoint was programmed o Perform Check Endpoint

30 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 30 Programming From Endpoint Tools o Select 100W FN o Select Program Endpoint o Enter endpoint ID, select meter register. If endpoint is a pulser enter register reading o Verify programming information After programming, perform a Network Coverage Test (NCT) to verify the endpoint is communicating with the Fixed Network system. Fixed Network A fixed base system that utilizes strategically placed Cell Control Units to relay endpoint and meter information to a central location.

31 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 31 Programming GeoMode A special fixed network mode to improve the detection of a hard to read endpoint by using an adjacent endpoint as a relay. GeoMode is only possible with endpoints programmed for Fixed Network operation. From Endpoint Tools o Select GeoMode Command o Enter hard to read endpoint ID o Select Establish Link o Enter GeoMode (relay) endpoint ID

32 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 32 Programming Telemetry Devices Programming for approved telemetry products is not required. The endpoint automatically detects and displays these devices as “Peripheral Device” within the Check Endpoint table. Additionally, the state of the device—Operational or Connected— and related firmware and hardware versions will be shown.

33 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 33 Programming Telemetry Devices—Secure Commands To access some telemetry devices, the 100W+ must have enhanced security enabled and be programmed with Secure Commands and Security Keys issued by the Itron Security Manager. This is achieved by accessing the Get Commands screen in the FDM Endpoint Tools application on the FC300 handheld reader.

34 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 34 Programming Telemetry Devices—Remote Disconnect Valve A device to control interruption of water service without the need to remove the water meter. From Endpoint Tools o Select Valve Commands o Enter endpoint ID o Select the type of function required o Confirm service status

35 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 35 Programming Telemetry Devices—Acoustical Leak Sensor A device that monitors sound signatures from the meter service line to the street distribution line. Data is analyzed and stored in the endpoint. The sensor will be automatically detected within 22 ½ minutes of being attached to the endpoint. From Endpoint Tools Perform a Check Endpoint, verify the Leak Sensor is visible at Peripheral Device, and the LS State is operational.

36 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 36 Programming After programming, always perform a Check Endpoint to view various endpoint parameters and verify that everything is working properly. A Check Endpoint: Aligns the endpoint time to the handheld’s current time Checks communication with telemetry devices Generates an immediate request for a read from an encoded register or returns the current accumulated reading from a pulser register Indicates state of tamper and status flags

37 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 37 TROUBLESHOOTING

38 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 38 Troubleshooting Unable to read or program Verify the correct endpoint ID was entered in reading device Move closer to the endpoint Make sure the endpoint is mounted correctly and not under water. If it is under water, use a through the lid mount. Make sure the endpoint is in an upright position Determine if the installed endpoint is working properly by temporarily substituting a known good unit

39 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 39 Troubleshooting Register and endpoint readings do not match Verify that the cable is connected and not damaged or pinched o Gel connectors may not be crimped properly Verify the endpoint is wired correctly Verify that the endpoint and meter register are correctly matched o Refer to the Meter and Telemetry Device Compatibility List, PUB Determine if the installed endpoint is working properly by temporarily substituting a known good unit For an encoded type register determine if it is working correctly by temporarily substituting a known good unit Check for physical damage

40 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 40 Troubleshooting Register reading is not reported A No Read will be indicated if the endpoint is not wired correctly o For Remote endpoint modules check that the gel connectors are properly crimped Verify that the endpoint and meter register are correctly matched o Refer to the meter compatibility list, PUB Determine if the installed endpoint is working properly by substituting with a known good unit For an encoder type endpoint and register an Invalid Read is reported if there is improper register/endpoint communications or if the register is trying to transfer unacceptable data Check physical damage

41 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 41 Troubleshooting Cut Cable is indicated Cut Cable indicates that at some point within the last 40 days the endpoint was not communicating with an encoded meter register or was not recording pulses from a pulser type register. Verify that the cable is connected and not damaged or pinched o Gel connectors may not be crimped properly Verify that the endpoint is wired correctly Verify that the endpoint and meter register are correctly matched. o Refer to the meter compatibility list, PUB Determine if the installed endpoint is working properly by substituting with a known good unit Check physical damage

42 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 42 Troubleshooting Cut Detected is indicated Cut detected indicates that the endpoint is not currently communicating with the meter register. If the condition exists for a 24 hour period for an encoder ERT or for 2 consecutive read attempts for a pulser ERT, the Cut Cable flag will be set. Verify the endpoint and meter register are correctly matched. o Refer to the meter compatibility list, PUB Verify the cable is connected and not damaged or pinched o Gel connectors may not be crimped properly Verify the endpoint is wired correctly Check physical damage

43 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 43 Troubleshooting Leak Sensor 100W/100W+ Leak Sensor installed Leak Sensor not detected Verify the cable is connected and not cut or pinched For a remote endpoint, verify it is wired correctly and gel connectors are crimped properly Check for physical damage Verify the endpoint is programmed correctly by doing a Check Endpoint function Attach a known good leak sensor and reprogram If you do not detect the sensor, replace the endpoint

44 July 2013, Itron Inc., Technical Communications Fixed Network W endpoint Troubleshooting Proprietary and Confidential 44 Maintenance Tips for maintaining installations When reading, check for physical damage, water submersion, cut cable or debris covering the endpoint Use remote antennas for hard-to-read locations and metal lids Ensure endpoints are installed in accordance with the requirements stated in the respective installation manual The endpoint should always be in a vertical upright position

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