Presentation is loading. Please wait.

Presentation is loading. Please wait.

The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College Atlanta, GA www.missionmover.org WORKPLACE MEDIATION.

Similar presentations


Presentation on theme: "The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College Atlanta, GA www.missionmover.org WORKPLACE MEDIATION."— Presentation transcript:

1 The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College Atlanta, GA WORKPLACE MEDIATION

2 The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College LEAN NOT TO OUR OWN UNDERSTANDING

3 The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College Workplace Mediation Map PREVENT PRINCIPLES PREPARE PRODUCT

4 The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College Creating Work Environments of… PROTECTION PRIDE PRINCIPLE

5 The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College WORKPLACE MEDIATION PREVENTION

6 The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College WORKPLACE MEDIATION CONVERSATION IS THE RELATIONSHIP. IF IT STOPS, ALL OF THE POSSIBILITIES FOR THE RELATIONSHIP BECOME SMALLER AND ALL OF THE POSSIBILITIES FOR THE INDIVIDUALS IN THE RELATIONSHIP BECOME SMALLER.

7 The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College WORKPLACE MEDIATION WHEN CONVERSATION IS NOT ALLOWED, WE SPONSOR INCREMENTAL DEGRADATION! LOWERING STANDARDS ABOUT HOW OFTEN WE TALK, WHAT WE TALK ABOUT AND, MOST IMPORTANTLY, THE AUTHENTICITY WE BRING TO CONVERSATIONS, ISSUES IN DEGRADATION.

8 The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College WORKPLACE MEDIATION Definition of Conflict: Conflict is a condition between two (or more) interdependent people (or groups) in which one or both feel angry at the other, perceive the other as being at fault, and use behaviors that cause a business problem. (Dana)

9 The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College WORKPLACE MEDIATION Conflict has also been described as a situation where two or more views appear to be incompatible

10 The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College WORKPLACE MEDIATION It is in conflict that the conversation often breaks down Susan Scott has coined the term FIERCE CONVERSATION

11 The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College WORKPLACE MEDIATION Avoiding ThreateningPre-empting Agitation Body Posture Facial Expressions Withholding of Information Not returning Messages

12 The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College WORKPLACE MEDIATION Raised Voices Shouting Silent Treatment Looking for people to take sides No eye contact

13 The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College WORKPLACE MEDIATION PRINCIPLES THAT GUIDE THE PROCESS

14 The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College WORKPLACE MEDIATION Focus on the situation, issue or behavior, not on the person

15 The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College WORKPLACE MEDIATION Maintain the self-esteem and self-confidence of others

16 The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College WORKPLACE MEDIATION Make it your goal to maintain constructive relationships

17 The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College WORKPLACE MEDIATION Take the initiative to make things better

18 The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College WORKPLACE MEDIATION Lead by example

19 The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College WORKPLACE MEDIATION PREPARE

20 The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College WORKPLACE MEDIATION Negotiating (mediating) is reframing a situation in order to get people to shift their positions in a way that makes resolution possible

21 The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College WORKPLACE MEDIATION Mediating is part art and part science. To truly mediate you need to assume or be prepared to enter into the negotiations from a neutral position.

22 The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College WORKPLACE MEDIATION STRUCTURE: Convene Open Communicate Negotiate Close

23 The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College WORKPLACE MEDIATION Stagger the presentations during the mediation process

24 The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College WORKPLACE MEDIATION Check the reliability of your information: Reports Inferences Judgments

25 The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College WORKPLACE MEDIATION Move the parties to acknowledge their own part in the dispute. Conflict is rarely one-sided.

26 The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College WORKPLACE MEDIATION Think creatively about how people can cooperate rather than clash: “joint-gains”

27 The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College WORKPLACE MEDIATION Deliver any bad news with patience and pacing

28 The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College WORKPLACE MEDIATION Prepare a proposed agreement based upon the ideas of ALL concerned

29 The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College WORKPLACE MEDIATION Acknowledgements, apologies, gestures of good will will strengthen the closure or resolution of the conflict

30 The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College WORKPLACE MEDIATION Trust your intuition and see where it takes you

31 The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College WORKPLACE MEDIATION NOT EVERY CONFLICT CAN BE RESOLVED! And, certainly some conflicts will require a higher level of mediation than we can offer from the workplace alone

32 The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College

33 The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College Acknowledgement of Sources for Presentation Achieve Global:Building Trust Under Pressure Daniel Dana:Mediation in the Workplace iLeadershipSecond Definition of Conflict Jeffrey Krivis:Straus Institute for Dispute Resolution, Can We Call A Truce? Susan Scott: Fierce Conversations

34 The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College Atlanta, GA WORKPLACE MEDIATION


Download ppt "The Jack McDowell School for Leadership Development The Salvation Army Evangeline Booth College Atlanta, GA www.missionmover.org WORKPLACE MEDIATION."

Similar presentations


Ads by Google