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Presented by Monica D. Black M. A. Founder and CEO of Etiquette Inclusion www.etiquetteinclusion.com.

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Presentation on theme: "Presented by Monica D. Black M. A. Founder and CEO of Etiquette Inclusion www.etiquetteinclusion.com."— Presentation transcript:

1 Presented by Monica D. Black M. A. Founder and CEO of Etiquette Inclusion

2 “The best way to predict the future is to create it.” Peter Drucker “Using Etiquette Inclusion helps you create the future you want” Monica Black

3 Etiquette What is it?  It is an unlimited set of rules of good manners & behavior  It comes from an old French word meaning “ticket” Why is it important?  *Success in getting, keeping and advancing in a job is 85% people skills and 15% technical knowledge and skills Let’s think of etiquette as your people skills ticket to find your place within the organization and create your path for success. *Statistics from 3 separate research projects by Harvard, Carnegie Foundation and Stanford Research Institute

4 General Business Etiquette 101 Appearance Employees are visual representations of the companies they work for and should dress accordingly. If the office environment is:  Traditional Business  Relaxed Business  Business Casual Remember:  How you dress plays a role in how others see you.  Dress for the role or career you want and deserve!

5 General Business Etiquette 102 Eye Contact & Handshake  Focused eye contact displays confidence on your part, it also helps you understand what the other person is really saying verbally and plays a large part in conveying interest in the person and conversation.  A vital component you need to bring to any interpersonal encounter is a firm handshake. Those few seconds you "shake" can empower or weaken a relationship.  Hold the person's hand firmly.  Shake web-to-web, three times maximum.  Maintain constant eye contact.

6 General Business Etiquette 103

7 Don’t Forget  Be Friendly  Ask Questions  Learn How the Equipment Works

8 Don’t Forget  Be Proactive  Seek out Mentors  Don’t Overdo It!

9 Remember  Etiquette Rules come from the outside & are always changing  A persons feelings are always more important than strictly adhering to the rules  Knowing the ”rules” is essential because it puts you in the position of knowing when it is appropriate to use them.  The most important thing is to do your best, ask questions if you need to and be friendly and courteous.  *Success in getting, keeping and advancing in a job is 85% people skills and 15% technical knowledge and skills.

10 Questions & Answers

11 Congratulations on getting the job! Thank you

12 Monica D. Black M. A. Founder and CEO of Etiquette Inclusion For additional information and training please call or Phone: (314)


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