Presentation on theme: "Interviewing Skills Before you view this PowerPoint, go to View, then Notes Page, so you can see all of the extra information that make the slides more."— Presentation transcript:
1 Interviewing SkillsBefore you view this PowerPoint, go to View, then Notes Page, so you can see all of the extra information that make the slides more helpful!
2 Tips and Tricks for a Great Interview Interviewing SkillsTips and Tricks for a Great Interview
3 Interviewing Skills What is the purpose of the interview? A way to see firsthand what the organization is likeGather information about the positionDetermine fit with the organization and positionTell the hiring manager/committee about your skills
4 Interviewing Skills What to do before the interview: Research the organizationMission/Vision/ValuesCompany HistoryProducts and/or ServicesInterviewer ProfilePlan aheadMap/DirectionsParkingSelect appropriate attireOrganizational CultureIndustryPersonalityComfortMock InterviewsThe research component is key. Far too few students adequately research organizations before the apply for or interview for positions. Throughout the presentation, you will need to remind students to be prepared and do their research.
5 Interviewing Skills Research the organization Company website Industry websitesOnline (Google, Glass Door, Vault)Personal NetworkFriends and FamilyProfessional NetworkProfessional AssociationsProfessors and ColleaguesLinkedInExplain to students what type of information they can find at each of these sites as well as what types of questions they can ask folks in their network.
6 Interviewing Skills Interview Attire Business Professional Business CasualBusiness CreativeIndustry QuirksDress for Success WorkshopsGive examples of what is considered appropriate interview attire. As a general rule, students should err on the side of caution and dress in a more formal manner (suits). However, some organizations clearly indicate that they don’t appreciate suits. So again, students need to do their research and dress accordingly. Usually you can ask the person who set-up your interview what the dress code is. It’s okay if you have to call back because you forgot to ask when they contacted you about the interview.Students should also be aware of industry quirks. Many finance firms (even if interviewing for tech positions) expect women to be in skirt suits rather than pant suits. Healthcare as a general rule prefers little to no jewelry, no nail polish, absolutely NO visible tattoos (ever).Haircut? Hairstyle? Hair up? Down?Let students know when the next Dress for Success workshops will be held.
7 Interviewing Skills Practice Get Your Story Straight Mock Interviews Behavioral InterviewSTAR TechniqueTechnical InterviewQuestions for the Hiring CommitteeTell students about mock interviews in the career center as well as options available via Optimal Resume (through Sun Devil CareerLink).In many cases, an honest friend can help students figure out any odd quirks they may have when speaking. Do they click their pen cap, jiggle their legs, flail their arms about too much when excited or nervous…Better to know before you go into the interview.
8 Interviewing Skills Behavioral Interviewing Not the typical "Tell me about your strengths and weaknesses" questionsInstead, you'll be asked to provide specific examples of past experience highlighting skills that are necessary for the jobUse STAR Technique to answer based onClass projects and extracurricular activitiesInternships and professional experienceVolunteer experience
9 Interviewing Skills Purpose of Behavioral Interviewing To use past behavior to predict future behaviorTo determine the potential for successTo look for evidence of desired traitsStudents need to communicate clearly when answering these types of questions. For technical jobs, some hiring managers really need to see evidence of good communication when they interview candidates.Even when students get questions that ask them about problem team members or difficult experiences, they need to refrain from badmouthing anyone and show how they overcame the problem or at the very least, learned from the experience.It is ok to face difficulties, even to have failures, but it is not ok to have learned nothing in the process!!!
11 Interviewing Skills Common Behavioral Interviewing Questions: Describe a time when you needed to persuade a person or group to do something they didn't want to do.Tell me about a time when you faced a lot of obstacles to achieving a goal.Talk about a stressful situation you've experienced. How did you handle it?Tell me about a time when you failed.Often negative examples show your business acumen and your resilience. It also shows you have reflected on these difficult times and gained an understanding of yourself and hopefully planned how to improve yourself.
12 Interviewing Skills Common Behavioral Interviewing Questions: Tell me about a project or role that you've taken on that is outside your job description.Tell me about a time when you went above and beyond at work without being asked.Describe a time when you had trouble seeing eye to eye with a colleague. How did you handle the situation?Give me an example of when you worked with a group or team of people to complete a project.
13 Interviewing Skills Common Behavioral Interviewing Questions: Tell me about a time that you received a significant amount of critical feedback. How did you handle the situation?Talk about a time when you were faced with a difficult decision and describe how it turned out.Give me an example of a time when you were forced to make an important decision without all of the necessary information.
14 Interviewing SkillsAnswer behavioral interviewing questions using the STAR techniqueSituation or TaskActionResultPositive outcome ORWhat you learned from past mistakesBe able to describe the situation or task in seconds.When using the STAR technique, it is important to remember the following:Provide some background for context but don’t go overboardRemember what you were asked and don’t get off trackBe clear about what you did, what you helped others to do, etcDon’t leave the interviewer hanging. They need to know the ‘end’ of the story.
15 Interviewing Skills Behavioral Interviewing/STAR Technique Preparation Think about situations which match typical behavioral interviewing questionsWrite down related experiences using the STAR methodPractice talking about the experienceYou may want to record (audio or video) yourselfOptimal resume has mock interview moduleDuring the interview, answer questions succinctlyAvoid ramblingAs you practice, look over the job description. What are the keywords and required skills for that job? Be sure your examples show how you have mastered some of those skills.
16 Interviewing SkillsSTAR Technique Practice: Tell me about a time you demonstrated leadership at work.S/T During my last semester of school, I completed an internship at XYZ Corp. I was the first intern the department had ever had, and they decided they wanted to continue with an official internship program. In order to successfully launch this program, my supervisor asked me to create and administer a training curriculum for the new, incoming interns.A To complete this task, I outlined all the procedures the new interns would need to learn about such as……... Next, I created a three day training agenda covering these topics. Finally, I facilitated it to four new interns.R The training was a huge success. On a survey completed after the training, all four interns rated the program a 10 out of 10 in the areas of usefulness and creativity. In addition, each intern rated my communication and leadership styles as “Excellent.”
17 Interviewing Skills Be careful! Behavioral Interviewing Pitfalls: Too much information is shared (TMI)Potential weaknesses are exposedRedundant responsesDon’t use the same example (or two) for every questionOff target or abstract answersIncomplete answers (Most common)Students need to have multiple examples to share. Most examples should be professional and from past positions. However, students with less work experience can use examples from academic projects, volunteer work, etc. as long as they are relevant and answer the question that was asked.
18 Interviewing Skills Technical Interviewing Assess knowledge and expertise related to job scopeEvaluate job competency levelProbing questions may be used toGain specificsDiscover truthfulness of resume informationClarify understandingQuestions vary depending on area of expertise, jobMake sure you can provide sufficient detail to show interviewer that you do have the skills you indicated on your resume. Be honest. If you barely used a software program, don’t list it on your resume.Depending on the type of interview, you may need to explain technical concepts to both technical and non-technical people. Do NOT ignore one of these groups. Address both types of interviewer. This may mean you need to give a brief, general, non-technical overview followed by more complete details.
19 Interviewing Skills Technical Interview Preparation Go through job descriptionFind key wordsFormulate your own questions related to those skillsPractice answering those questionsBe clear about your role in group projectsResearch anything you are unclear about
20 Interviewing Skills Technical Interview Preparation Example Job description indicates a need for experience with PSpiceBe able to articulate what PSpice isBe able to explain your experience with PSpiceWhat is the most complex project you have done with PSpice? Describe it.Be able to explain what PSpice is best suited for (or not well suited for)Students should be able to do this for any technical requirement of the job.If you are asked about a skill you don’t have or software you’ve never used, be honest. If you’ve used something similar (SPSS vs SAS for example), discuss what you have done, demonstrate both competency and an ability/willingness to learn quickly.Only do this if the other skill and/or software is both related and relevant.
21 Interviewing Skills Critical Thinking Questions: Evaluate critical thinking skillsAssess how candidates deal with unexpected situationsIt is ok to think the problem through, you don’t need to answer immediately; employers would rather have someone who thinks things through than one who speaks without thinking
22 Interviewing Skills Examples of Critical Thinking Questions: Why are manhole covers round?A car is travelling along a highway carrying helium balloons in the rear seat. The car has a head on collision and comes to a rapid stop. Which direction do the balloons travel? Why?If you have a refrigerator in a room and leave the door of the refrigerator open, what happens to the temperature of the room?On a canoe in a pool, you take a 16 pound bowling ball out of the canoe and throw it in the pool. What happens to the water level of the pool?Interviewers are far more interested in how you think, how you address problems with unknown variables, etc. than in whether or not you can immediately give them a ‘correct’ answer.It is ok to take a minute to think in silence but as you answer the question, talk through your logic. If you need more info for a definitive answer, let the interviewer know that what would happen may depend on x, y, or z. Explain what might happen in each of those scenarios.Take the refrigerator question for example, what happens depends on many factors including whether or not the refrigerator is plugged in.
23 Interviewing Skills Other Common Interview Questions: Tell me about yourselfWhy did you choose your major?Why do you want to work here?What do you know about this company?Where do you see yourself in 5 years?What are your strengths and/or weaknesses?Be honest.Too many students look up these answers on the web. They see ‘experts’ telling them to pick weaknesses that are actually strengths. Then everyone and their dog says they’re a perfectionist. Interviewers know you’re making this stuff up and you lose credibility.Strengths and weaknesses can be technical (Pspice, Solidworks, Aerodynamics) and non-technical job related (attention to detail, devil’s advocate, informal leader)Strengths can be a weakness and weaknesses can sometimes be strengths, these are context dependent.When discussing an actual weakness of yours, give the interviewer examples of how you overcame the weakness or what you do to mitigate its effects.
24 Interviewing SkillsHow to Handle These Other Common Interview Questions:Be honestDo your research before the interviewIdeally, strengths should relate to job skillsWeaknesses should NOT be a critical job skill
25 Interviewing Skills Other Interviewing Tips: No one ‘right’ answer ConversationAssess fitAdvise students that the interview is a conversation and it is ok to ask questions, get clarification, show some personality.
26 Interviewing Skills Questions for the Hiring Manager/Committee How would you describe the company’s culture and leadership philosophy?Could you give me some examples of projects that I’d be working on?What is the single largest problem facing your staff, and would I be in a position to help you solve this problem?Is this a new position, or did someone leave? If someone left, why did they leave or what did they go on to do?What would you say are the three most important skills needed to excel in this position?Write out questions in advance soYou don’t forget them when you’re nervousIt shows you preparedDon’t ask about salary, benefits, vacation……but be prepared to discuss if the interviewer brings it up.If the interviewer does not cover it, ask about next steps and timeframes for the interview process.
27 Interviewing Skills Common Interview Mistakes: Not preparing/learning about the organizationComing without copies of your resume, work example, and a padfolio to take notesInappropriate clothing, perfume, accessories choicesLeaving phone onArriving late (or way too early)Treating the receptionist or other staff rudelyAsking about vacation and benefitsTurn your cellphone OFF!!!!!!!!!!!!!
28 Interviewing Skills Common Interview Mistakes: Talking too much or talking in circlesVerbal tics (Umm, Like, You know)Badmouthing past employers and/or colleaguesNot asking questions of themNot enough or too much eye contactLimp or crushing handshakeEmployers want to know that you will be a good fit. Part of being a good fit is representing the organization well. Do not ever badmouth past employers, bosses, colleagues, etc. The interviewer will wonder what you will say about him/her behind his/her back the minute you leave.I don’t care if your last boss was the most abusive jerk you’ve ever met. Do not badmouth that person to the interviewer. Be professional.If students have questions here, give examples of what they can say in an interview if they need to cover difficult situations or people in some of the questions.
29 Interviewing Skills The Travel Interview: Assume you are being interviewed at all timesUse travel time to prepareCheck in at front desk/security earlyTurn cell phone offStore any extra items (luggage, coat, etc)Review materialsKeep records and receipts for any travel expenses you may incur.Submit these as soon as requested. Know your worth, let the company reimburse you.
30 Interviewing Skills The Restaurant Interview: Use good manners This is still an interview, not lunch with friendsSome employers will work with restaurant staff to deliberately test how you handle difficult situationsPotential employer paysDo NOT pay or offer to payWhen appropriate, excuse yourself to wash your hands before you eat.No alcohol.No messy food.Do not order the most expensive meal.Don’t order the least expensive meal unless it is really what you want.Try to order only what you will eat, so you don’t have to worry about asking for a to-go box (what would you do with it?) or appearing wasteful (if you don’t get a to-go box).
31 Interviewing Skills The Committee Interview: Multiple interviewers at the same timeDifferent perspectives, skills, and experiencesEngage everyone on the hiring committeeTailor answers to different audiencesMake eye contact with everyone at some pointWrite down committee members names and titles as they introduce themselves. Remember to answer questions as best you can to address each of their areas of expertise. You may need to give a technical overview for some folks and more detail for others.Periodically look at each member of the hiring committee and make eye contact.Shake hands with each member of the committee.Remember, no one committee member is more important than the others.
32 Interviewing Skills The Group Interview: One or more interviewer and many job candidates interviewing at the same timeUse good mannersStand out but do not dismiss or belittle the competitionEngage others in the groupArrive early, but not too early. This will give you the opportunity to interact with the hiring team one on one.Prepare to introduce yourself to a group in advance. Your introduction needn’t be long but it should be relevant and showcase your strengths.Interact and be friendly to the other interviewees. It shows teamwork and communication. By listening, it also shows you don’t have to be the center of attention.This is still an interview so don’t be tempted to overshare. Stick to the professional. If asked about hobbies or personal interests, it is ok to say you love lacrosse (or hiking or crossword puzzles). It is not ok to share religious activities or alcohol related hobbies.Do not monopolize the conversation but do participate with the interviewers and the other candidates. Show you’re a team player.
33 Illegal Interview Questions in the US and Interviewing SkillsIllegal Interview Questions in the US andHow to Handle ThemRace, ethnicity, cultural identityReligionDisability statusPregnancyIf you are interviewing for work in another country, these questions may be legal.As a general rule, interviewers cannot ask about things that would let them know whether or not you are a member of a protected class.In many cases, employers do not intend to ask illegal interview questions and don’t realize they’ve crossed the line. If you tactfully point out the question is illegal, the interviewer will likely realize his or her gaffe and immediately retract the question.You can see some practice answers under Optimal Resume via Sun Devil CareerLink
34 Interviewing SkillsIllegal Interview Questions and How to Handle Them:Answer anywayRefuse to answer and indicate whyAnswer the question you think they’re actually trying to askThe challenge for you is to figure out what to say while you're sitting in that chair, faced with an illegal question.You have three basic options:1. Just answer the question. If you don't mind providing the information and you don't want to make waves, you can respond to the question and move on to the next one. Keep in mind, however, that you should only answer the question if you truly are comfortable providing the information -- it could come back to haunt you.2. Refuse to answer the question. Inform the interviewer that the question doesn't seem to be legal or relevant to the specific requirements of the job. Be forewarned, though, that such a direct response should really be saved for questions that are offensive or deeply troubling.3.Don't answer the question, but answer the intent behind the question. This is usually the best option, since it allows you to provide a tactful answer without sacrificing your rights. To answer the intent behind the question, try to figure out what the interviewer REALLY wants to know. For example, if the interviewer asks if you are a U.S. citizen (which is usually an illegal question), a smart answer would be, "If you mean to ask if I am legally authorized to work for you, the answer is yes." In cases like these, it's best to rephrase the question into a legal one and then answer it. This displays flexibility and composure -- strong job skills.
35 Interviewing Skills Intercultural Competence: If you are an international student applying for jobs in the US or if you are a US student applying for expat positionsResearch interview expectations and cultural differences BEFORE the interviewGoingGlobal, via Sun Devil CareerLink, has excellent resourcesAdapt accordinglyWhether the interview is one on one or in small groups, be aware of others’ personal space and any gender or cultural differences. Be respectful of those around you.
36 Interviewing Skills What to bring to the interview: Copies of Resume/CVClean and UnfoldedCopy of Job DescriptionFolioBlack, Brown, OxbloodLeather or other professional materialReference SheetPortfolioPaperElectronicNotepad and PenQuestions for them
37 Interviewing Skills What to do before you leave: SmileAsk about the hiring timelineSay ‘Thank You’Affirm your interest in the positionShake handsFirmConfident
38 Interviewing Skills Follow Up Thank you note(s) HandwrittenElectronicForward requested materialsThank you notes should reaffirm your interest in the position. Talk about why you are a good fit (briefly) or clarify one thing you didn’t explain as well as you would have liked in your interview.
39 Interviewing Skills Thank You Note Handwritten More formal organizationsWhen hiring timeline allowsWrite and send within 24 hoursSend to every interviewer, if possibleProofreadWrite or type the note out first on scratch paper or your computer BEFORE writing on professional stationary.Try to get a business card from everyone. If you don’t know how to reach all the interviewers, work with HR or the person who arranged the interview if possible.Thank HR staff as well. They are often forgotten and may have influence in terms of who is selected, salary negotiation, etc.
40 Interviewing Skills Thank You Note Email Less formal organizations Short hiring timelineWrite and send within 24 hoursPossible weekend exceptionsSend to every interviewer, if possibleProofreadHandwritten is better when you can but sometimes the time frame is too fast, or the interviewer is traveling. Then, your thank you note.Generally send your thank you within 24 hours. However, if you interview on a Friday afternoon, you may want to send your thank you late Sunday night so that it is at or near the top of the interviewer’s inbox when they come in to work on Monday morning.
41 Interviewing Skills Resources ASU Fulton Engineering Career Center University Career Serviceshttps://eoss.asu.edu/cs
42 Connect with Fulton Engineering For More InformationConnect with Fulton EngineeringCareer CenterPhone: (480)Website: Sun Devil CareerLink: MyASU>Campus Services>Jobs & Careers>Sun Devil CareerLinkFacebook: Engineering Career Center Arizona State University