4Purpose Your purpose: To get an interview in order to get the job. Selector’s purpose:To decide whether or not to interview you
5Tailor your Application Tailor your application to clearly identify how you meet the organisation’s needsKnowing yourselfKnowing what they want
6Knowing Yourself (Self-Profile) To carry this out review activities:Specific AchievementsCurrent ResponsibilitiesCourse Work ProjectsWork Experience - including Voluntary WorkSports, Societies, Social LifeThen - What Skills have I gained?
7“Self-Profile” College Time Personal time Managing Money Take a Risk Speaking in SocietiesBeing on a CommitteeOrganising an EventHelping OthersCatering for OthersEntertaining OthersTaking InitiativeManaging TimeWork ExperienceAcademic TimeWriting ReportsAnalysing DataResearching informationRetaining FactsWorking to DeadlineEstablishing GoodCustomer RelationsShowing ReliabilityWorking Well with othersBeing AdaptableUsing LanguagesCommunication SkillsFinancial SkillsInterpersonal SkillsTime Management Skills
8N.B. “Organisations love to be loved.” Know the OrganisationN.B. “Organisations love to be loved.”Research, research, research:Ask if there is anything they can send you in writing about their organisationGo to their website & read everything they have there “about us”Go to the library & locate any newspaper articles or other information about the organisationCheck the Alumni database at the CASAsk your friends if they know anyone working there to whom you could talkBecome familiar with the organisation’s history, purpose, goals, values
9Basic Layout Personal Details Career Objective (optional) Education & QualificationsEmployment HistoryInterests & AchievementsSkills Profile (optional)Referees
10Personal Details Keep it short Top of page Date of birth - optional address
11Career Objective“Honours Civil Engineering final year student with developed technical, problem solving, numerate and communication skills seeking a position as a Graduate Engineer in an engineering consultancy firm.”“A commercially aware and IT literate engineering student with highly developed problem solving, interpersonal and communication skills now looking for a career opportunity in a large construction company with a wide range of clients across a variety of sectors.”
12Education & Qualifications Place most recent firstProfile your course and its relevance to the job:Full Title e.g. B.A., B.A.I. – Civil EngineeringLength & structureRelevant subjects takenGrades attained and awardsTitle of relevant Projects / Dissertations / ThesisPlacements abroad
14Employment History Summer 2005 Student Engineer, Dublin City Council Flexible staff member providing support to a professional team in fast-paced customer service environment.Accurately maintained and accessed database information.Efficiently processed mail, phone and personal enquiries from the public.Utilised IT systems to produce weekly statistics.
15Employment History Marketing Assistant, Supervalu, Balbriggan Christmas 2004Marketing Assistant, Supervalu, BalbrigganSkills gained: Analysis, IT and Presentation- Designed a customer service questionnaire that involved using excel and presenting the findings to the regional marketing manager, awarded a bonus for my efforts.
16Skills ProfileProblem solving – An analytical, logical and determined approach to problem solving demanded by my coursework at Trinity College DublinProject Management/Leadership – Instrumental in the organisation of a running club reunion held in Summer Took charge of the publicity for the event & single-handedly traced as many former members as was possibleCommunication Skills – Demonstrated oral and written communication skills in various work experiences and in publication of articles for Trinity NewsInitiative & Commitment – Have energetically represented students at Trinity through my roles as class representative and secretary of the Badminton Club.IT – Confident IT user with strong working knowledge of multiple computer programmes, languages & applications including Microsoft Office, HTML, UNIX, & Visual Basic
17Interests & Achievements Voluntary:Publicity Officer, AmnestyArranged a publicity campaign. Gained experience in delegation, proofreading text, desktop publishing and working under pressure to meet deadlinesSport:Treasurer, Boxing ClubKept accounts for a committee of eight. Helped organise a campaign to extend membership of the club which resulted in twenty new members
18Referees Get permission before you use someone as a referee Two referees are usually givenInclude one academic refereeInclude one referee from your work experience
19Writing a CV for Scanning Always read employers instructions and follow them to the letterUse keywords & phrasesEnsure that the layout is clear with no unusual typefaces
20Useful Words Achieved Administered Analysed Built Capable Competent ConsistentControlledCo-ordinatedCreatedDesignedDevelopedDirectedEconomicalEffectiveEfficientEngineeredEstablishedExpandedExperiencedGuidedImprovedInitiatedInstructedManagedMonitoredOrganisedParticipatedPositiveProcessedProductiveProficientQualifiedRepairedSoldSpecialisedStableSuccessfulSupervisedTrainedVersatileWide Background
21Iportence of acruate speling and gramer What spelling mistakes say about you:You really cannot spellYou are lazy – can’t be bothered doing a spell-checkYou are inattentive to detailYou are carelessYou do not really want the job
22Summary – top ten CV sins TyposPutting the first lastGapsSloppy formattingCluttered CVIrrelevant informationNot tailoring your CVDisorganised CVToo longToo basic
23CV checklistIs the CV relevant to the position for which you are applying?Is the layout clear, concise, well presented and professionalCan an employer see the relevant points at a glance?Have you emphasised your skills, experience and achievements?Is it free of spelling and grammatical errors?Does it paint a positive picture of you?Are you happy with this paper reflection of you?
24Cover LettersMake a connection (“It was a pleasure to meet you last month at the employer presentation in Trinity.”)Say why the job appeals to you and why you have appliedCommunicate strengths and benefitsEnd positively
25ResourcesGet feedback on your CV! (http://www.tcd.ie/Careers/onlineadvice.php)Read “Careers Service Guide 2006”Read “Student Guide to Career Planning & Job Seeking” - Aungier, C. & Walker, S. 2002Read “Making Wizard Applications”, Phillips, C. 1999
26Application Forms: Before, During & After Research job, organisation, your requirementsTake a copy of the whole form (hard or soft copy)Check you have the appropriate refereesDuring:Approach formally NOT text message stylePrepare answers before writing the final draftPresentation is as important as contentAfter:Get a friend to review before submittingKeep a copy. This sets the agenda for interview
27Making an Online Application Principle is the same as for hardcopyRemember your username & passwordDo your thinking off-lineFor long prose write in Word, spell check, then copy and paste into application formAttaching CV – don’t use CV.docDon’t use unusual fonts etc.
28Apply via www.irishjobs.ie Complete the short on-line application form and attach a covering letterand a two page CVClosing date fro applications 29th February, 2012The Cover Letter Should Include:- Why you want to work for Arup- Location preference (Dublin, Cork or Limerick)- Course Title and Expected Grades- Areas of Interest (e.g. Structures, Roads, Bridges, Infrastructure)- Briefly explain a group project or work experience which is relevantto your career path.....previous relevant work experienceBriefly explain a group project or work experience which is relevant to your career pathThe CV should include;EducationEmployment historyInterest and hobbiesAny particular achievementsRefereesLegalSitemapCompany Registration DetailsAccreditations
29Your CV Should Include: - Education including results and projects - Employment History - Interests and Hobbies - Achievements - Two Named Referees: 1 Academic 1 Industry
30Your Careers AdvisersEdel Caraway (Monday to Wednesday) & Mary O’Donnell (Wednesday to Friday)MEETINGS (by appointment)10.00am, 11.00am, 12 noon3.15pmQUICK QUERY (no appointment)2.15 – 3.15 pmTO MAKE AN APPOINTMENT- Online Advice Centre
31Your Careers AdvisersEdel Caraway (Monday to Wednesday) & Mary O’Donnell (Wednesday to Friday)MEETINGS (by appointment)10.00am, 11.00am, 12 noon3.15pmQUICK QUERY (no appointment)2.15 – 3.15 pmTO MAKE AN APPOINTMENT- Online Advice Centre
34Purpose – Selector’s Purpose To find out:“Why are you here?”“What can you do for us?”“What kind of person are you?”“What distinguishes you from the nineteen other people who can do the job.”“What are your salary expectations?”Beneath the dozens and dozens of questions that an employer could ask you, we know that there are only five basic questions, that you really need to pay attention to:Why are you here? – “why are you knocking on my door, rather than someone else’s door?”What can you do for us? – “If I were to hire you, would you part of the problems I already have, or would you be part of the solution to those problems? What are your skills and how much do you know about the subject field in which we specialise?”What kind of person are you? – “Do you have the kind of personality that makes it easy for people to work with you, and do you share the values which we have at this place?”What distinguishes you…? – “Do you have better work habits than the nineteen others, do you show up earlier, stay later, work more thoroughly, work faster, maintain higher standards, go the extra mile…?”What are your salary expectations? Many of the larger graduate recruiters have a set salary scale but again when dealing with smaller companies and sectors there may be a possibility for negotiation especially if you have some very relevant experience.
35Purpose – Your Purpose To find out: “What does the job involve?” “What are the skills a top employee in this job would have to have?”“Are these the kinds of people I would like to work with, or not?”“If we like each other, can I persuade them there is something unique about me that makes me different to the nineteen other people who can do the job?”“Can I persuade them to hire me at the salary I need or want?”
36Analysing a Job Advert for CV and Interview They WantMy EvidenceRelevant Degree/ResultsCommunication SkillsAnalytical & Problem-solving SkillsTeamwork SkillsOrganisation & Planning SkillsCommercial AwarenessInterpersonal SkillsResearch SkillsCompany-Specific Skills
37Interview Structure Start Middle End Introductions Description of interview structurePuts you at easeMiddleAbout yourselfAcademic/ educational recordTechnical knowledge/ SkillsEndOpportunity to ask questionsClosure – information on further communicationFinal handshake
38Interview Etiquette“Interviews are most often lost, when they are lost, during the first two minutes.”Remember:Appearance & hygieneNervous mannerismsLack of self-confidenceConsideration you show to othersYour values
39Preparation – Know the Organisation N.B. “Organisations love to be loved.”Research, research, research:Ask if there is anything they can send you in writing about their organisationGo to their website & read everything they have there “about us”Go to the library & locate any newspaper articles or other information about the organisationCheck the Alumni database at the CASAsk your friends if they know anyone working there to whom you could talkBecome familiar with the organisation’s history, purpose, goals, values
40Preparation - Reflect Know Yourself Abilities, Interests, Values, PersonalityQualifications, Grades, Academic AchievementsTo carry this out review activitiesSpecific AchievementsCurrent ResponsibilitiesCourse Work ProjectsWork Experience - including Voluntary WorkSports, Societies, Social LifeThen - What Skills have I gained?
41“Self-Profile” College Time Personal time Work Experience Managing MoneyTake a RiskSpeaking in SocietiesBeing on a CommitteeOrganising an eventHelping OthersCatering for OthersEntertaining OthersTaking InitiativeManaging TimeWork ExperienceAcademic TimeWriting ReportsAnalysing DataResearching informationRetaining FactsWorking to DeadlineEstablishing GoodCustomer RelationsShowing ReliabilityWorking Well with othersBeing AdaptableUsing LanguagesCommunication SkillsFinancial SkillsInterpersonal SkillsTime Management Skills
42Types of Interview One-to-One interview Panel interview Telephone interviewSecond interviewQuestion TypesMotivationalBehavioural (Competency Based Interview)SituationalStress
43One-to-One Interview Easiest to arrange Relaxed Opportunity to meet potential bossRelies heavily on personality and ability of one person
44Panel Interview Panel Interview 3-5 people Each interviewer focuses on different topic:Chairperson to coordinate questionsSpecialist who knows job in detailHR ManagerDifficult to establish rapportPopular in public sector (e.g. education & local government)
45Telephone Interview To sell yourself and your skills Take a surprise call in your strideBeware of how you soundAllow enough timeBeware of over-familiarityBeware of yes/no answers“Dress” for the occasionKeep a copy of your application, CV, pen, paper, diary, list of questions with you
462ND InterviewYou are one of 5% of individuals selected from original applicantsDiffer from 1st interviews:Length of processVariety & depthEmphasis on group/teamworkWide variety of interview formatsGroup discussionCase studies/Business games/Outdoor exercisesInformal discussion with employeesPersonality & aptitude testsIn-tray exercises/Written exercisesPresentation skillsIn-depth interviews
47Behavioural Questions “Employers don’t really care about your past; they only ask about it, in order to try to predict your future (behaviour)”To evaluate your past experiences & behaviours to predict your future performanceInterviewer identifies desired skills & behaviours andStructures very pointed questionsTo elicit detailed responses to determine if you possess the desired characteristics
48Behavioural Questions - Preparation? Know the skills necessary for the job e.g.TeamworkLeadershipTechnical KnowledgeProblem-solvingPlanning & OrganisingCommunicatingResponses need to be specific & detailedHow?Use the approach on the next two pages!“Arsenal” of example stories adaptable to any behavioural questionsFrame this as a 4-step process - S.T.A.R.
49Competency-Based Questions Problem solving/management Describe what you did to manage a situation where something unexpected happened.Leadership Describe a situation where you held a position of leadership and what you achieved in the position.Planning and Organising Provide an example of a situation where you displayed a competency in planning and organising and describe the results.Interpersonal Sensitivity Describe a situation where it was important to show that you possessed interpersonal sensitivity. What role did you play? How did you handle the situation?Answer using the STAR method
50Behavioural Questions - Preparation? ‘Give a detailed example of a specific time when you acted as team player’State you “are” a team playerIllustrate with examples e.g. School/ Society/ Sport/ Project WorkConvey your understanding of what it is to be a team player:Shared visionYour role versus that of others in the teamUnderstand team dynamicsWhen it is appropriate to take steps to increase performanceGive an example of a time when you acted as a team player
51Behavioural (Competency Based) Questions and S.T.A.R. Sample S.T.A.R. storySituation: Advertising revenue was falling off for my college newspaper, the Trinity Times, and long-term advertisers were not renewing contractsTask: To address the crisis with an innovative solution, devise a plan, and ensure it was executed successfullyAction: I designed a new promotional packet and compared circulation of the Trinity Times with other ad media in the area. I also set up a special training session for account executives with a School of Business Professor who discussed competitive selling strategiesResult: We signed contracts with 15 former advertisers for daily ads and 5 for special supplements. We increased our new advertisers by 20% over the same period last year
52Situational Questions & Motivational Questions You are asked to respond to a specific situation you might face on-the-jobTo draw out your analytical/problem-solving skillsTo see how you handle problems with short noticeMotivationalYou are asked about the choices you made and why you made themTo determine whether there's a good 'fit' between what a candidate likes and what the person will find in the job
53Stress Questions Usually to see how you react under pressure Used for positions where you will be facing stress on the jobInterviewer might:Ask you 4/5 questions in a rowAct rude or sarcasticDisagree with or challenge youImportant to:Remain calmKeep sense of humourAvoid getting defensiveTake back control of interview by “ignoring” the stress
54Sample Questions Employer’s question What is behind the question? The point you try to get acrossPossible phrases you could use“Tell me about yourself”Trying to assess what you are like as a person/fit with companyYou are a good employee/proved in past/who you are/interests/hobbies (2 minutes max)Use words like: “hard worker,” “came in early, left late,” “always did more than was expected of me” etc.“Have you ever done this kind of work before?”Trying to assess if you have the skills & experience necessaryYou have skills that are transferable from whatever you have done“I have the ability to pick things up very quickly.”“Can you tell me why there are gaps in your work history?”Trying to assess your staying power in a jobYou enjoy working, whenever you have had a “gap” it has been a challenge to overcome“During the gaps in my CV, I was studying/doing volunteer work/reflecting on my mission in life/finding redirection.”
55Sample Questions Employer’s question What is behind the question? The point you try to get acrossPossible phrases you could use“What is your greatest weakness?”To probe “character flaws” and hopes you will now confess it!You have limitations like anyone else but work constantly to improve yourself & be a more effective workerMention a weakness then stress its positive aspect e.g., “I don’t like to be over-supervised because I have a great deal of initiative & like to anticipate problems before they arise.”“Why have you applied to us?”To discover how much you have found out about the company/your level of interest in themBe specific in what the company offers in terms of training/opportunities/ career plans“I would like to work for a company like XXX because of its unique offering in terms of…”“What other jobs have you applied for?”To discover whether you are sufficiently focused on the industryThat you are focusing exclusively in your job-hunt on this industry“I am certain that a career in this area is what I want, I have therefore applied to…”
56Sample Questions Employer’s question What is behind the question? The point you try to get acrossPossible phrases you could use“Describe a situation where others you were working with on a project disagreed with you. What did you do?”To see how effectively you work with others, resolve problems, consider the impact your decisions haveThat you are sensitive in such situations & have a good sense of judgment“I recognised a difficult situation, took the individual aside, discussed matter privately, resolved situation.”“Tell me about a situation where you had to adjust quickly to changes over which you had no control.”To see if you can maintain effectiveness in varying environments, tasks, responsibilities, & with peopleYour ability to be “adaptable” and adjust to unexpected change“I was working on a project with a specific deadline which was brought forward & where resources from my team were pulled…”“Tell me about the most difficult customer service experience that you have ever handled.”How well can you listen to, understand, & anticipate customer needs & provide customer satisfactionAn experience where you were presented with such a challenge and how you acted“Once when I was working on a summer job, I was confronted with…”
57Questions You Might Ask… Where will the company be in 5 years time?What is the organisational culture?How will my responsibilities & performance be measured? By whom? How often?Does the organisation support ongoing training & education for employees to stay up-to-date in their fields?What are the traits and skills of people who are most successful within the organisation?NO salary, benefits etc. Wait until you are offered the job!
59DON’T ... Don’t talk too much (get to the point) Don’t give a poor handshakeDon’t fidgetDon’t be soft-spokenDon’t ever lieDon’t ask about salary / benefits / vacationDon’t wear loads of aftershave / perfume
60DO ... Do arrive 10 minutes early Do your research, know the job, know yourselfDo dress the part for the job, the company, the industryDo wait until offered a chair before sittingDo make eye contact with the interviewerDo observe the twenty second to two minute rule
61Do… Do show off the research you have done on the company/industry Do show what you can do for the company rather than what they can do for youDo show enthusiasm for the position and the companyDo stress your achievements and don’t offer any negative information
62Interview Resources www.tcd.ie/careers/students/jobsearch Attend a practice interview! or call (01)Read “Careers Service Guide 2007”Read “Student Guide to Career Planning & Job Seeking” - Aungier, C. & Walker, S. 2004Read “Making Wizard Applications”, Phillips, C. 1999
63Your Careers AdvisersEdel Caraway (Monday to Wednesday) & Mary O’Donnell (Wednesday to Friday)MEETINGS (by appointment)10.00am, 11.00am, 12 noon3.15pmQUICK QUERY (no appointment)2.15 – 3.15 pmTO MAKE AN APPOINTMENT- Online Advice Centre