HOW IMPORTANT IS BUSINESS ETIQUETTE IN ADVANCING YOUR CAREER? 94% bosses value manners in business dealings 50% of business transactions finalized during a meal 70% bosses have been embarrassed by colleague 88% of senior-level managers have flawless manners Avg. correct student response in dining etiquette… 63% of students rate themselves higher than employers
Unconscious &Unskilled Conscious&Unskilled Conscious&Skilled Unconscious&Skilled How Do You Classify Yourself? Understanding where you stand
Handshakes Greeting familiar faces Meeting new people Introductions
Your boss, Ms. Alpha enters room where you are talking to customer, Mr. Beta – who do you introduce first? POP QUIZ: POP QUIZ: INTRODUCTIONS
Introduce less-important more-important bring intern across the room to meet your boss introduce men women younger older Deportment look at the more important person first, then to the other if sitting, stand up (women may remain sitting) highest ranking extends hand first for shake International Chinese – gentle handshake Japanese – quick bow, the more important, the lower the bow British – handshake or friendly smile Americans – firm handshake French – two kisses – left cheek Italians – handshake or hug/kisses for women Spanish – hugs and kisses Swiss – three kisses starting from left cheek Arabs – men only kiss men; women only kiss women Elegantwoman.org/introduction-etiquette.html
QUESTION TO ASK YOURSELF… What etiquette violations really bother you embarrass you?
Order of (formal) service is Soup Fish Sorbet Meat or Foul Salad (can be after soup) Desert Coffee Use utensils from outside inward Once used, should remain on plate, not on table Desert fork/spoon are above plate Don’t begin eating until all are served If there is a buffet, do not fill your plate Host, ladies begin Never point Wait staff are people too Never speak w/ mouth full No doggie bags DINNER TIPS
DINNER ETIQUETTE VIDEOS Dinner Tips Dinner Tips Place settings… Place settings…
Take your napkin off the table after host does Do not salt/pepper food without first trying it When asked for either, pass both salt & pepper Do not use them as you pass to requestor Likely bread will be first – tear off a bite size piece & butter it Wine is poured from the right; tasting… You are served from the left, cleared from right DINNER TIPS
When should you arrive? Drinks… no beer Seating Napkins place on seat Menu Avoid the most expensive Avoid “flips, slips, drips, squirts, or splats” Wine (red or white?) DINNER ETIQUETTE
Hands Seating Volume Elbows Eating/utensils Topics to avoid Religion Politics Other sensitive topics Topics to consider Weather Commonalities Be honest OTHER CONSIDERATIONS Body Language Conversation
CONVERSATION STARTERS Why you are there Movies/Pets/Heroes Favorite memory A recent success A current challenge Ask people about themselves/their research Moral of the story: Ask open ended questions and encourage others to speak!
POP QUIZ: POP QUIZ: NETWORKING DURING DINNER Can I exchange business cards during dinner?
Midway through the meal you need to leave the table, what do you do? POP QUIZ
POP QUIZ: POP QUIZ: SERVICE The waiter is coming toward you to serve wine, you don’t want any, what do you do?
A toast has been proposed in your honor, what do you do/say? Toasting Etiquette Quick Facts: According to various stories, the custom of touching glasses evolved from concerns about poisoning. By one account, clinking glasses together would cause each drink to spill over into the others' (though there is no real evidence for such an origin). According to other stories, the word toast became associated with the custom in the 17th century, based on a custom of flavoring drinks with spiced toast. World-wide toasts POP QUIZ: POP QUIZ: BEING HONORED
OTHER ETIQUETTE CONSIDERATIONS What are the most important words in the English language…
OTHER ETIQUETTE CONSIDERATIONS Treat others as if they were more important than you Sentence structure Who goes first Thru the door, into the car Thank the person holding the door (duhhh!) Two ears, one mouth Learn about the other person Use their name
OTHER ETIQUETTE CONSIDERATIONS Professional in every thing you do Web page, Facebook, Twitter, Answering machine, office decorations Leaving a message, repeat your name and number (slowly) Use first name only after the person requests that Gentlemen remove hat when entering a building Introductions, give your name… When invited to a home, bring a small gift (flowers, chocolates, ect…)
OTHER CULTURES China http://www.youtube.com/watch?v=loL97DgsvdEhttp://www.youtube.com/watch?v=loL97DgsvdE Middle East http://www.bing.com/videos/search?q=middle+east+business+etiquette+youtube &FORM=VIRE4#view=detail&mid=CDFCA1D8E7B9E920C77FCDFCA1D8E 7B9E920C77F http://www.bing.com/videos/search?q=middle+east+business+etiquette+youtube &FORM=VIRE4#view=detail&mid=CDFCA1D8E7B9E920C77FCDFCA1D8E 7B9E920C77F India http://www.youtube.com/watch?v=u4dmfmerw0chttp://www.youtube.com/watch?v=u4dmfmerw0c Japan http://www.youtube.com/watch?v=B-RTxJHyAqohttp://www.youtube.com/watch?v=B-RTxJHyAqo
Don’t “prairie dog” Pretend neighbor’s workstation is an office Subdued voices Don’t chime in on conversations Keep lunch in the kitchen Don’t congregate in the hallway What happens in Vegas stays in Vegas… (No crazy vacation pictures) Cubicle Etiquette 101
Sending email to person next to you Speakerphones Humming to music Swearing At others At computer Annoying Behaviors Business Management Daily
INTERVIEW ETIQUETTE You can never be too early Pick up a nice resume holder Review your e-portfolio Anticipate questions, use experiences http://www.youtube.com/watch?v=S1ucmfPOBV8 http://www.youtube.com/watch?v=S1ucmfPOBV8