Presentation on theme: "Sur-Gard System III Receiver. Installing The System III Hardware Programming the System III Maintaining The AHS Table Upgrading The Receiver Troubleshooting."— Presentation transcript:
Sur-Gard System III Receiver
Installing The System III Hardware Programming the System III Maintaining The AHS Table Upgrading The Receiver Troubleshooting Contact Information Sur-Gard System III Receiver Technical Training Course Content Introduction This course will focus on the following
Installing The Hardware The System III contains many hardware components SG-MLRF3The metal rack of the System III that incorporates the LCD and BP3.
Installing The Hardware The System III contains many hardware components SG-CPM3This contains the CPU that controls all communication to and from up to 24 line cards, 3 printers, and 2 automation ports
Installing The Hardware The System III contains many hardware components SG-PSU3The power supply unit that provides power to all modules on the system. *note* A power cord with an IEC connector is required.
Installing The Hardware The System III contains many hardware components SG-DC/DC3This provides 5 VDC power required for the backplane. A slot exists for a second SG-DC/DC3 voltage converter. In the event of a failure the redundant SG-DC/DC3 can be removed/replaced without powering down the unit.
Installing The Hardware The System III contains many hardware components SG-PSC3The Power Supply Controller monitors the state of the power and the fan for each SG-MLRF3. It also provides the power for the LCD display on the SG-MLRF3
Installing The Hardware The System III contains many hardware components SG-DRL3Each SG-DRL3 linecard monitors one telephone line. It stores up to 64 different profiles for data management including 8 different handshaking protocols.
Installing The Hardware The System III contains many hardware components SG-DRL3IPEach SG-DRL3IP Linecard will monitor up to 1024 DSC IP Communicators. 512 of those IP Communicatorscan be supervised.
Installing The Hardware
Programming The System III The SG-CPM3 is programmed using the front LCD screen using the scroll up, scroll down and enter buttons.
Programming The System III The SG-DRL3 and SG-DRL3IP are both programmed using the SG System III Console over the network. The SG System III console connects to the SG-CPM3’s IP address and all programming is sent to the SG-DRL3 via the serial backplane. The SG System III console connects directly to the SG- DRL3IP’s IP address and all programming is done over the network.
Maintaining The AHS Table The AHS (Automatic Handshake Table) is stored on the SG-CPM3 in volatile memory. It is recommended that for the first month the AHS table is manually saved and loaded into the secondary SG- CPM3. After the first month it should be done weekly, monthly or after any large group of accounts is put on line.
Maintaining The AHS Table Click on CPM3 then scroll down to AHS Table. Select the primary.
Maintaining The AHS Table Click on Get AHS table then save it.
Maintaining The AHS Table Click on CPM3 then scroll down to AHS Table. Select the backup.
Maintaining The AHS Table Load the saved AHS table and set it.
Upgrading The Receiver There are four different items that have to be upgraded on the System III 1.The SG-CPM3 2.The SG-DRL3 3.The SG-DRL3IP 4.The SG System III Console
Upgrading The Receiver Select the SG-CPM3 pull down menu and select CPM3 Code Upload. Select either the primary or Backup
Upgrading The Receiver Browse and select the file then click on upload. It will take approximately 3 minutes to complete the upgrade.
Upgrading The Receiver In the DRL3 Pull down menu select Upload. Ensure that “All Active Linecards (XX)” is checked off and the proper amount of standard SG-DRL3 Linecards is being displayed. Then click set. Each linecard will be updated individually. We will busy out one linecard at a time then complete the upgrade before proceeding to the next linecard.
Upgrading The Receiver When upgrading the SG-DRL3IP you must be on the same network segment as the SG-DRL3IP. Ensure that either the IP address or the proper shelf and slot is being displayed on the “Select Line Card” button. Click on Upload to start the upload. After the upgrade has completed it will take approximately 90 seconds before the linecard displays in the console software again.
Upgrading The Receiver When upgrading the SG-System III Console software run the System III.exe file twice. The first time will uninstall the older software. The second time will install the new version. All the old configuration files should remain.
Troubleshooting There are many formats that the System III can receive. Some of those formats will conflict with one another. It is very important when creating your profiles that you know what type of formats you will be receiving. The first thing that should be done is getting a copy of any receiver you will be replacing programming. The most important item is the handshake order. HS #1= 1 second2300 Hz HS #2= 1 second1400 Hz HS #3= 1 second Hz HS #4= 1 secondSia
Troubleshooting When troubleshooting any issues it is very valuable to get the debug information. This provides us with the raw data that the panel is sending. With this information we can tell if we are not “hearing” the signal properly, or if we are not outputting the signal properly, or if automation is not interpreting the signal properly. Ring on Primary 5/15/ :28:44 DNIS received:DSP: Input[1f] B B7A45B ANI decoded: DNIS:7045 Profile:0 H.S. REQUEST DSP: Input[1f] handshake sent to me 23 DSP: Output sending: 2300Hz for 1000ms DSP: Output sending: 2300Hz for 1000ms ( R 95) ( )
Contact Information Neil Evans SG Field Support Supervisor ext ext Technical Support
Option 19 Error Counter Default 00 Option  controls how many communication fails are sent to the automation and printer. The value entered in here indicates how many Fault Calls must be received by the System III before outputting one fault Call message to the automation. If this option is left at 00 then we will have to receive 10 fault calls before outputting one fault call error message to the automation/printer
Option 73 Dynamic Option of Input and Output Level Default 13 Option  is a two digit hex location that uses each digit to reflect a programming value. The last digit as the value to set the DSP output level and the first digit as the value to set Input sensitivity.
Option 73 Dynamic Option of Input and Output Level Default 13 Option  is a two digit hex location that uses each digit to reflect a programming value. The last digit as the value to set the DSP output level and the first digit as the value to set Input sensitivity. First Digit Set To Input Sensitivity Value Input Sensitivity Levels Second Digit Set To Output Level Value DSP Output Level 0x07-46x x0F-40x x x x3F-35x x5A x5Fx6C0-9.7 x7D x8E0-15.7
Options 78/79 Max Interdigit/Interburst Default 00 Older panels may have issues with the timing of the pulses being sent out. Options  and  allow us to control the timing of the pulse which may help with the decoding to the signals. At default this is set with a value of 00 which tells the System III to automatically set the baud rate according the first burst of information from the panel. This can cause some issue with panels that have the baud rate change as they are transmitting.
Options 81 – 88 Handshake Selection The most important setting when replacing other receivers is the handshake selection. Before switching over any lines you should have set up your profiles handshake order to emulate the receiver you are replacing. There may be an additional 1 – 2 seconds before the first handshake is sent as compared to other receivers. This is typically due to either the phone switch passing the DNIS/ANI slowly or if you are replacing a receiver that did not support Caller ID the previous receiver would answer on the first ring. Receiver with Caller ID would always answer on the second ring. The most common problem is when you have a 1400 Hz handshake following a CID handshake. If the panel responds to the CID handshake but we do not hear the panels transmissions it is possible that the panel will hear the 1400 Hz handshake and think that it is the kiss-off. This means you should never have 1400 Hz as the first handshake either because of the AHS functionality.
Option 91 Inter-Handshake Duration Default 00 = 4 seconds The Inter-Handshake Selection determines the amount of time between handshakes. It is defaulted to 4 seconds. This means that the receiver will give the first handshake then wait this amount of time before giving the next handshake. Older panels may take a couple of seconds before responding to the handshake. You can reduce the amount of time the receiver will wait if you are having problems with panels that do not wait long enough to hear its handshake.
Option 95 5 Digit Pulse When the DRL3 receives 5 digits of pulse it can be decoded as either 3/2, 4/1, or 3/1 with checksum. You must tell the receiver which of these formats to decode. Example The panel sends We could output this as either:
Option A5 Sescoa Superspeed Default 01 This option determines when we receive 7 digits of pulse should that be decodes as Sescoa Superspeed or 4/2 with checksum. This option is defaulted to Sescoa Superspeed. The most common symptom of this option not being set correctly is if you are receiving 4/2 with checksum and the account number is converted to a completely different number. Sescoa Superspeed encrypts the account number based upon a mathematical calculation. This means that what a Sescoa Superspeed sends as the account number is not what has been programmed into the panel.
Option A7 SKFSK Enable Default 00 This option determines whether or not you are receiving SKFSK format and how it gets outputted to automation. Since this option is off at default SKFSK is NOT enable at default and you will not be able to receive this format.
New Feature on 1.81
Modem Panel ID 75 The SG-DRL will accept the panel ID 75, from the new 9412G panels.
Option [B2] Format Disable Default  This option is bit oriented and will disable the decoding of the following DTMF formats. For multiple formats all corresponding bit must be disabled. Example: to disable 13, 22 and 23 digits DTMF formats, set option to 4A.
Option [B2] Format Disable Default  This option is bit oriented and will disable the decoding of the following DTMF formats. For multiple formats all corresponding bit must be disabled. Example: to disable 13, 22 and 23 digits DTMF formats, set option to 4A. DTMF Digits 14 digit DTMF 23 digits DTMF 12 digits DTMF 11 digits DTMF 22 digits DTMF 8 digits DTMF 13 digits DTMF 15 digits DTMF Binary Programming Example - To disable 13, 22 and 23 digits DTMF formats, set option to 4A