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© 2011 Avaya Inc. All rights reserved. 1 What is happening… AVAYA is upgrading the current SAP – IBOX from Version 4.6c to Version 6 Why is it happening... The current version of SAP will become unsupported by SAP in March 2013 When is it happening… The scheduled outage is from 3am BST, Aug 10 th to 3am BST, Aug 13 th (72 hrs) What is unavailable during the outage... SAP and a number of associated applications – see next slide for details/impacts Emergency ordering process available only for Emergency Services Organisations Down systems only – see next slides for definition and contact details. Our request to you for help... Please engage with your Partners and ask them work around the outage on that weekend Internal users, Partners and Distis MUST update their SAP GUI software to version 720. BUSINESS IMPACT : Partners WILL NOT be able to access the new SAP system and create quotes if they do not upgrade their GUI beforehand Please stress the importance with your partners to review and act on the information already sent to them about the SAP GUI upgrade. SAP IBOX Upgrade - August 10th – Aug 13th
© 2011 Avaya Inc. All rights reserved. 2 SAP IBOX upgrade - Related Applications impact
© 2011 Avaya Inc. All rights reserved. 3 Emergency OM Contacts During Outage Emergency System Order Definition Down system for Emergency Services Organizations (examples – Police, Fire, 911, Hospital) that cannot be recovered to a previous operating condition. Contact Regional representative for directions. VP Approval Required - EMEA approval delegated to Mike Shivnan during the outage email@example.com, +353 86 8501456 firstname.lastname@example.org Products supported: Merchandise from stock (if available) Keycodes (Note: New or replacement dongles cannot be supported) Contact Regional representative as follows:
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