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AMS-OMS Integration: From an Operations Point of View Chris Darby Distribution Operation Center Manager 1.

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Presentation on theme: "AMS-OMS Integration: From an Operations Point of View Chris Darby Distribution Operation Center Manager 1."— Presentation transcript:

1 AMS-OMS Integration: From an Operations Point of View Chris Darby Distribution Operation Center Manager 1

2 Our 3,800 employees serve approximately 10 million Texans – about one-third of the state of Texas. Completed 3.2 million meter deployments in Texas' largest regulated transmission and distribution utility – 6th largest in the U.S. More than 118,000 miles of transmission & distribution lines Oncor: Who We Are 2

3 Advanced Metering System (AMS)Outage Management System (OMS) Foundation conceptually built to integrate Foundation conceptually built to integrate AMS and OMS Started as Independent Projects 3

4 Pre-Integration Usage of AMS Information 4 Provide distribution Operators single ping function After large storms, use push-reads to validate power-on Operations Point of View: Oncor Point of View: Develop team to begin integrating AMS and OMS

5 Single Meter Pings (Pre & Post Integration) –Check meter power status for one meter at a time –Deploy on internal web portal to be used by various functional groups at Oncor Mass Meter Pings (Post Integration) –Check power status for a group of meters, selected by Outage event ID Network device Manually selected meters –Deployed within InService OMS to be used by the Operator –AMS leverages on-demand read function to check power status Operator-Initiated Outage Verification 5

6 Basic Integration Design 6

7 Head End (Command Center) Meter Data Management (MDM) Outage Management System Meter Events Create Event Restoration Verification (Automatic) Mass Ping (Manual) RF Meter Meter Events Power Status Check 7 Enterprise Service Bus (ESB) Feeder Level Notification (Automatic) AMS-OMS Integration Basic Design Concept 2 Meters on a XFMR 1 Meter Power Quality

8 Limit notifications from AMS sent to OMS –Send only “Sustained Outages” ( = 40 seconds) –Filter outage events when a restoration event is received within 165 seconds –Filter ALL AMS notifications on feeder level outage events Notify OMS of outages at transformer level or higher only –Inferencing logic –State-based transformer inferencing –Event-based transformer inferencing –AMS to send two endpoints per transformer Focus on minimizing false alarms –Do not create outage event on single premise “last gasp” Empower OMS operators to “control the pipe” –Provide “Kill Switch” to disable AMS integration as necessary –Automatic (volumetric) system-wide suppression –Manual (system-wide and district) switch initiated by DOC Supervisors Meter Data Management Intelligent Filtering Logic 8

9 Lights out Last gasp sent 40 sec165 sec Momentary outage filter (MOF); waiting to see if power restore message is received When 165 sec. MOF expires, if last gasp exists for another meter on same transformer, message is sent to ESB for two meters to OMS MDM’s Enhanced Outage Management 120 sec Delay waiting for additional last gasp messages behind same transformer Message is sent to ESB for two meters if received, or for one meter at the end of 120 sec. Enterprise Service Bus (ESB) Passes Create Call messages to OMS for two meter messages and blocks one meter message AMS-OMS Integration – Power Outage Timing and Initial Filtering 9 Total Time 40 secs205 secs325 secs Create Event

10 Results 10

11 Around-the-clock outage notification –Oncor often responds before customers are aware of the outage –Levels out work during non-storm periods Mass ping functionality reduces potential for nested outages From an Operations Point of View: Where the Mark was Hit 11

12 Interestingly, 25% of the outages were resolved without a customer calling. AMS Generated Outage Events: Surprising Results! 12

13 Around-the-clock outage notification –Oncor often responds before customers are aware of the outage –Levels out work during non-storm periods Mass ping functionality reduces potential for nested outages From an Operations Point of View: Where the Mark was Hit 13 Outages almost immediately rollup to the correct device

14 85 % were confirmed outages 85% were confirmed outages 14 Call Distribution without Meter Notifications IVR – 58.5% Call Center Agent – 39.0% Text Message or Web – 2.5% 410,197 Calls Call Distribution with Meter Notifications IVR – 43.3% Call Center Agent – 28.9% Meter Notification – 26.0% Text Message or Web – 2.5% 554,237 Calls and Notifications Customer Calls vs. Meter Notifications 6-Month Sample

15 Around-the-clock outage notification –Oncor often responds before customers are aware of the outage –Levels out work during non-storm periods Mass ping functionality reduces potential for nested outages From an Operations Point of View: Where the Mark was Hit 15 Outages almost immediately rollup to the correct device Individual ping on separate customer calls reduces unnecessary truck rolls

16 Operator’s use AMS to Validate Customer Reported Outages & Reduce Unnecessary Truck Rolls 16

17 Around-the-clock outage notification –Oncor often responds before customers are aware of the outage –Levels out work during non-storm periods Mass ping functionality reduces potential for nested outages From an Operations Point of View: Where the Mark was Hit 17 Outages almost immediately rollup to the correct device Individual ping on separate customer calls reduces unnecessary truck rolls Identify issues before they become outages

18 Note: Results of 868 premises inspections Service issues that would soon be interruptions No Issue identified. YET! Tampering Power Quality Investigations on Single Premise Last Gasp 18

19 Around-the-clock outage notification –Oncor often responds before customers are aware of the outage –Levels out work during non-storm periods Mass ping functionality reduces potential for nested outages From an Operations Point of View: Where the Mark was Hit 19 Outages almost immediately rollup to the correct device Individual ping on separate customer calls reduces unnecessary truck rolls Improved accuracy in outage restoration time Identifies issues before they become outages

20 Automatic restoration verification function not yet incorporated into work functions Projects Still in the Works Data model must be improved first Must change work processes, especially with independent contract electricians Automatic outage notification on single premise outages not enabled 20

21 Tuning the system parameters for optimum performance Improving and maintaining the connectivity data model Training the workforce to effectively identify power quality issues Developing higher order analytics to detect issues prior to having customer impacts Modifying the system to enable full usage during major Storms Changing processes to enable single premise outage notification Next Steps in the Performance Evolution 21

22 End point voltage monitoring Transformer load management Distribution planning data Unsolicited customer outage notification Additional Functionality Being Enabled or Investigated 22

23 Chris Darby Questions? 23


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