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State of Connecticut Core-CT Project TT 100: Train-the-Trainer Self Service Time and Labor with Instructor Notes Updated 07/01/2003.

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Presentation on theme: "State of Connecticut Core-CT Project TT 100: Train-the-Trainer Self Service Time and Labor with Instructor Notes Updated 07/01/2003."— Presentation transcript:

1 State of Connecticut Core-CT Project TT 100: Train-the-Trainer Self Service Time and Labor with Instructor Notes Updated 07/01/2003

2 2 Getting Started Flashcard Activity 1. Unscramble your word or phrase. 2. Post your unscrambled word/phrase on the wall when you are done.

3 3 TT 100: Self-Service Time and Labor Train the Trainer Week 1: Content Knowledge/ Training Skills 2 days July Week 2: Open Labs1/2 day + July 25 – Aug. 1 Week 3: Practice Teaching1 day Aug

4 4 Ground Rules 1.Start on time; be back from breaks on time; end on time. 2.The only stupid question is the one left unasked. 3.Listen and follow along; avoid jumping ahead. 4.Help your instructor cover everything by keeping discussions on track. 5.“Cheating” – otherwise known as helping each other – is encouraged! 6.Tent cards on table when working; on computer when done. 7.Turn your cell phone off or on vibrate. Getting Started

5 5 Key Core-CT Contacts Alice Clive Barbara Kleefeld Paul Eskew Libby Bacon Claudia Rodriguez Cathy Bysiewicz-Cluen Your Core-CT Contact Persons

6 6 TT 100: Train the Trainer: Self Service Time and Labor Morning Break! Coming Up Next: Change Management! “ Change is inevitable - except from a vending machine.” Robert C. Gallagher

7 7 Change Management

8 8 Trainer’s Role as Champion Change Management Be the optimist: acknowledge the negatives but keep things on a positive note Remind users of the balance between loss and gain When opportunities present themselves, point out what is to be gained by end-users Model open-mindedness Always discuss – never dispute

9 9 The Process of Change Change Management Stage 1: Denial Denying, ignoring, minimizing Gather Information Find out how the change impacts you Talk with others Give yourself time Stage 2: Resistance Anxiety, anger, depression Acknowledge your feelings and loss Seek out the support you need Take care of yourself Don’t join the “whiner’s club” Stage 3: Exploration Looking for options, letting go, feeling more energetic and hopeful Identify your available options Focus on short-term goals and immediate priorities Stage 4: Commitment Focusing on a course of action, adapting to change, viewing the future with hope Set long-range goals Celebrate your new reality Prepare for the next change

10 10 The Process of Change Change Management The amount of time spent in each stage is unique for each person. Stages are not necessarily experienced consecutively. It is common to bounce around between the four stages. Sources: The Resilience Factor: Ken Steller, Program Director for Organizational Development, Connecticut Department of Social Services Managing at the Speed of Change, by Daryl Connor Dennis Jaffe and Cynthia Scott, Changeworks Group: Dr.’s Suzanne Kobasa and Salvador Maddi, University of Chicago

11 11 4 Key Strategies for Being More Resilient Change Management Challenge Control Connection Commitment

12 12 Managing Change Change Management What are you losing?What are you gaining?

13 13 Quotations about Change Change Management The trouble with the future is it ain’t what it used to be. Yogi Berra

14 14 Quotations about Change Change Management We’re all in favor of progress as long as nothing changes.

15 15 Quotations about Change Change Management Change is good - - you go first!

16 16 Quotations about Change Change Management Change is inevitable - growth is optional. Brian McDermott, Growth Works Inc., Minneapolis, MN

17 17 Quotations about Change Change Management Learning is not compulsory; but neither is survival. W. Edwards Deming

18 18 Quotations about Change Change Management A window of opportunity won’t open itself. Dave Weinbaum

19 19 Quotations about Change Change Management Learning is change and to change, there must be a reason. Donald Clark

20 20 Quotations about Change Change Management Nothing endures but change. Heraclites 540 BC – 480 BC From Diogenes Laertius, Lives of Eminent Philosophers

21 21 Quotations about Change Change Management On rapid change: Successful adaptation to the environment requires that an organism be capable of learning. Richard Restak, MD, The Brain

22 22 Quotations about Change Change Management No one can persuade another to change. Each of us guards a gate of change that can only be opened from the inside. Marilyn Ferguson

23 23 Quotations about Change Change Management The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails. William Arthur Ward

24 24 Quotations about Change Change Management You can expect the worst and get the worst and suffer twice – or you can expect the best, get the worst, and suffer only once! Loretta LaRouche

25 25 Key Points Your role as champion for the Core-CT project will impact the success of your training classes. Four strategies for helping users deal with change are: Modeling a positive attitude (the champion role) Understanding the process of change and how to respond with resilience Conducting a “Losses and Gains” brainstorming session Adopting a positive philosophical stance by remembering meaningful motivational quotations about change Change Management

26 26 Train the Trainer Trainer Roles By the end of this section, you will be able to: Explain your role as Tour Guide. Explain your role as Facilitator. Explain your role as Competency Assessor.

27 27 Introduction: Brainstorming Activity Trainer Roles

28 28 Tour Guide and Facilitator Trainer Roles Tour Guide (of the Content) Facilitator (of the Learning Process) Familiarized users with the software’s features and capabilities Took a “demonstrator” role for navigating, using tool bars, etc. Explained unfamiliar terms and concepts Was knowledgeable Provided appropriate materials and job aids Encouraged self-reliance – was “hands-on” with navigation Encouraged and allowed enough time for questions Made learning “safe” Controlled “air time”’; dealt with excessive talkers Related content to real-world examples and applications Was helpful, responsive, and patient

29 29 Competency Assessor Trainer Roles During ClassAfter Class Class ExercisesOnline Participant Handouts and Job Aids Training Sandbox Help Desk Super Users WLA

30 30 Key Points As a Core-CT trainer, you have 3 main roles: 1. Tour Guide of the Core-CT software itself 2. Facilitator of the classroom learning process 3. Competency Assessor –Do they get it? Trainer Roles

31 31 TT 100: Train the Trainer: Self Service Time and Labor LUNCH BREAK! Coming Up Next: How Adults Learn Classroom Management Skills To err is human - and to blame it on a computer is even more so. Robert Orben

32 32 Train the Trainer: Self Service Time and Labor Adult Learning Principles By the end of this section, you will be able to: Identify and describe 5 principles of adult learning. Describe at least 3 ways you can apply adult learning principles to the classroom.

33 33 Adult Learning Principles 1. Adults are self-directed learners. 2. Adults need to have their physiological and psychological needs met. 3. Adults bring their life experience to learning experiences. 4. Adults prefer varying styles of learning. 5. Adults need appropriate practice. Source: The Accelerated Learning Handbook. Dave Meier.

34 34 Adult Learning Principles Learning PrincipleExplanationClassroom Applications 1. Adults are self directed learners. Need a reason to learn. Need to know what’s in it for them. Must be ready - must have a desire to learn. Are task or problem - oriented. Clearly communicate the learning objectives and benefits of the course. Ask users about their expectations as learners. Remember you are responsible for “setting the table”; only the users can decide to “eat.” Keep content job- related.

35 35 Adult Learning Principles Learning PrincipleExplanationClassroom Applications 2. Adults need to have their physiological and psychological needs met. Cannot tolerate interminable sitting. Have pride and self esteem - and something real to lose. Need a “safe” environment in which to learn. Schedule an adequate number of energizing stretch breaks. Frame asking stupid questions or making mistakes as a necessary part of learning. Use praise and encouragement.

36 36 Adult Learning Principles Learning PrincipleExplanationClassroom Applications 3. Adults bring their life experience to learning experiences. Draw upon an accumulated wealth of knowledge. Relate new information to what they already know. May need to debate or express an opinion about new information. Acknowledge the expertise of users. Relate new business processes to old ones. Be open to and encourage questions. Respect users by listening to what they have to say.

37 37 Adult Learning Principles Learning PrincipleExplanationClassroom Applications 4. Adults prefer varying styles of learning. Have their own preferences and learning styles. SAVI: Somatic: moving and doing Auditory: talking and hearing Visual: observing and picturing Intellectual: problem solving and reflecting Aim for a smorgasbord; not a one-dish meal. Integrate presentation with practice. Encourage learners to talk about what they’ve learned. Make learning visual with process flows, etc. Encourage users to think about how to apply new learning on the job.

38 38 Adult Learning Principles Learning PrincipleExplanationClassroom Applications 5. Adults need appropriate practice. Need hands-on, experiential opportunities. Need practice to be real-world oriented. Need feedback about how they are doing. Need a chance to experience success. Don’t just show and tell. Use relevant scenarios and examples. Help users troubleshoot what they are doing wrong.

39 39 Adults Need Appropriate Practice Adult Learning Principles We remember: 10% of what we READ 20% of what we HEAR 30% of what we SEE 50% of what we SEE and HEAR 80% of what we SAY 90% of what we SAY and DO Source: Instructional Design for Web-Based Training. Dave Arch, The Bob Pike Group

40 40 Key Points 5 Principles of Adult Learning: 1. Self Directed 2. Physiological and Psychological Needs 3. Life Experiences 4. Different Learning Styles (SAVI) 5. Practice Source: The Accelerated Learning Handbook. Dave Meier. Adult Learning Principles

41 41 TT 100: Train the Trainer: Self Service Time and Labor AFTERNOON BREAK! Coming Up Next: Classroom Management Skills! “The illiterate of the 21 st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn.” Alvin Toffler


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