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Coffee Chat: Access. Support Technology Services Support Classroom Support Emergency 727-8021 PC, Projector, Microphones, Crestron Controls,

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Presentation on theme: "Coffee Chat: Access. Support Technology Services Support Classroom Support Emergency 727-8021 PC, Projector, Microphones, Crestron Controls,"— Presentation transcript:

1 Coffee Chat: Access

2 Support

3 Technology Services Support Classroom Support Emergency PC, Projector, Microphones, Crestron Controls, etc… Want Faster Service? Do you see error messages? Include a screenshots of the error in your Even Faster Service?! Include your ASURITE (log in name) or the ASURITE IDs of those affected. Send All Requests to: Or call (480) Undergraduates can use MyASU: How to Get Help for Faculty, Staff, PhD, and Graduate Students

4 Technology Services Support Device Support Full Desktop and Laptop hardware and software support Limited Support for tablets and phones Blackboard Support Support for technical issues and troubleshooting in graduate courses for professors, and students Assistance with quiz & assignment resets, and extensions Support for course errors gradebook issues Want Insanely Fast Service? We have a walk-up Help Desk in BA 109. QUESTIONS? Thank you, enjoy the coffee.

5 Walk-up Support

6 Services Wifi problems Citrix Password resets for tablets, phones, and laptops Blackboard Desktops Installation of W.P. Carey software Virus removal Printing problems Classroom support Graduate support Check out Computers Microphones Tripods Screens Cameras Adapters for Mac and PC Cables

7 Cookie Wednesday

8 Multimedia Team

9 Todd Clement (app. dev & mgt.) Lori Kirby(app. dev.) Shiloh Nelson(web proj. mgr.) Jeffrey Hough (videography) Anie Miles(motion graphics) Edgar Febres(server administration)

10 Range of Services Database Design Consulting Security User Interface Design Video Capture Video Editing Animation & Motion Graphics Web Design Web Application Development

11 Applications Tracking Appointment Scheduling/Advising S.O.S. General Scholarship Application HBA Scholarship Application Petition Db Medical Compassionate Withdrawal Db IBIS application Portfolio Application Card Scanner (Attendance Tracking) Undergraduate Peer Evaluations Scholarship Management Db Portal Announcements Tool

12 Some Numbers… Fun Stats: 148,063 Advising Appointments 78, 461 Walk-in Advising sessions 31, 782 Advising S.O.S. Cases We have over 1.05 Million lines of code 16 feet of stacked paper 14 complete copies of War and Peace

13 Getting Help Our Help desk can assist with break-fix, troubleshooting, etc… Call-in Support For projects & consulting Stop by BA 109 Setup an appointment logy-services

14 Questions?


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