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The Best Teams Hold Themselves Accountable Marie Girulat Assistant Director, San Diego.

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Presentation on theme: "The Best Teams Hold Themselves Accountable Marie Girulat Assistant Director, San Diego."— Presentation transcript:

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2 The Best Teams Hold Themselves Accountable Marie Girulat Assistant Director, San Diego

3 San Diego  78,000 child support cases ✷ 6% of the statewide caseload  Budget ✷ $53 million  Staffing ✷ 471 FTE Executives - 5 Managers - 30 Supervisors - 70

4 Performance Feedback Meetings  Role of Supervisor  Role of staff person  Quarterly meetings  Discussion ✷ Accomplishments ✷ Strengths ✷ Difficulties ✷ Development

5 Collaborative Conversations  The Exchange ✷ Role of Supervisor ✷ Role of staff person ✷ Process Private meetings Issues list Joint meeting Problem solving

6 DISC styles  DISC Styles ✷ Why ✷ Who ✷ How

7 DISC styles

8 Speed of Trust – Why?  Improved Collaboration  Stronger Partnering  Enhanced Innovation  Better Execution  Heightened Loyalty  Focus on a high-trust culture that will increase the speed and quality of work at DCSS.

9 Speed of Trust Quantitative Impact of Trust: Speed and Cost Qualitative Impact of Trust: Energy and Joy

10 Trust Tax Low trust slows down your success

11 Trust Dividend High trust is an enabler of results – a performance multiplier.

12 Speed of Trust “As trust is manifest in each successive wave, the effect of trust becomes cumulative and exponential.” —Stephen M. R. Covey

13 The 4 Cores of Credibility

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15 13 Behaviors of High Trust

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17 Use the 13 Behaviors to... Help leaders/teams/employees work through high- tension situations Facilitate discussion around undiscussables Create awareness of counterfeit behaviors - and how they undermine performance Build skill to increase employee engagement Raise the behavioral standard in the culture

18 The Speed of Trust provides a:  Framework for thinking about trust...  Language and skills to speak about trust...  Disciplined Process for doing something about trust.

19 Speed of Trust in Action Keeping it alive….. Employee feedback meetings Performance appraisals Sharing information Weekly Integration Meetings Executive Panel Discussion

20 Speed of Trust Video

21 Marie Girulat (619)

22 The Best Teams Hold Themselves Accountable Jill Francis Acting Director, Marin

23 Ugh! Now that we’ve got that out of the way… If you are the one that has to settle every disagreement between members of your team, you are part of the problem. (shake it off… you are not alone)

24 What can I do about it? If you find yourself in a hole, the first thing to do is to stop digging! -- Roy Rogers “Cowboy Proverb” Warren Buffet

25 Decide where you want to be The Best Teams: are motivated share a common purpose know what to do share the credit and the struggles care about each other are creative, innovative, energetic win!... (over and over again) have fun

26 Building Trust Vulnerability is the birthplace of innovation, creativity, and change. -- Brene Brown

27 Speed of Trust – Why?  Improved Collaboration  Stronger Partnering  Enhanced Innovation  Better Execution  Heightened Loyalty  Focus on a high-trust culture that will increase the speed and quality of work at DCSS.

28 Honest Feedback Builds Trust The biggest cowards are managers who don’t let people know where they stand. -- Jack Welch

29 Simon Sinek and The Golden Circle

30 Focus! The enemy of the great is the good. There will always be more good ideas than there is capacity to execute. -- Chris McChesney

31 Intrinsic Motivation We as people have a deeply human need to direct our own lives, to learn and create new things, and to do better by ourselves and our world. -- Daniel Pink

32 Choose Measurements Carefully The drive to win is not, per se, a bad thing. Problems arise however, when the metric becomes the only measure of success. -- Simon Sinek

33 The Best Teams Have Great Leaders Before you’re a leader, success is all about growing yourself. When you become a leader, success is all about growing others. -- Jack Welch

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