2 Characteristics of Groups Rules and NormsRolesPatterns of InteractionDecision-Making MethodsPlease sit with your group for today’s lecture and activity.We continue our topic of Listening.As we began the semester in the World of You, we have now moved into the World of You and Others. Listening is the first chapter where we consider how the way we interact with others can have an effect on our communication competence.As you get to know the members of your group, you will begin to observe some patterns of interaction based on each individual’s style. We will learn more about the concepts of rules and norms when we study Groups.
3 True or False? It is possible to listen without hearing. It is possible to hear without listening.You need to come up with three T/F Answers from your team:
4 True or False?In the parable about Rosemary, the character Lee used emotive language when he said that Rosemary would have to spend the night with him.
5 Big Ideas – Chapter 4 Listening requires effort Reasons for poor listeningFaulty listening stylesListening skills and listening strategies
6 Communication Climates in Interpersonal Relationships The emotional tone of a relationship.A communication climate is determined by the degree to which people see themselves as valued.What do you think would be the benefit of studying Listening before we study Interpersonal Relationships?Communication is something we do WITH people, not TO them.Good communication involves dialogue that values individual styles and needs.
7 The role of dialogue and conflict styles Conflict & MediationThe role of dialogue andconflict stylesLanguage is both an imprecise and powerful tool.Language coupled with good listening skills are key ingredients to improving the ways:you meet people,share a connection with others,develop relationships with others,Come to understandings with others,And resolve conflicts with others.
8 10 reasons for poor listening Effort – its hard to stay focusedMessage overload – too much at onceRapid thought – 600 wpm vs 140 wpmPsychological noise – personal concernsPhysical noise – distractions (fatigue)Hearing problems – frustrationFaulty Assumptions - “heard it all before”Talking has more advantages = > who interrupts more?Cultural DifferencesMedia influences – MTV, sound bytes, radio, TV10 reasonsWhat is the common theme?Where are most of these activities occurring? Inside or outside of the poor listener?Which ones can the poor listener take responsibility for?Over which reasons does the poor listening have little or no control?
9 LISTENING What do good listeners look like? VerballyNonverballyListening is not a natural process.Listening requires effort (active not passive)All listeners do not receive the same message.We hear uniquely different messagesPhysiological factors, social roles, cultural background, personal interests, and needs.
10 Listening Stages Attending – paying attention. Mindfulness. Understanding/InterpretingAssigning meaning to messagesPRINCIPLE: The greater the similarity between individuals, the greater the likelihood for more accurate understanding.PRINCIPLE: People understand best if they can relate what they are hearing to something they already know.
11 Listening Stages … continued PRINCIPLE: You understand best that which you also experience.Responding: Giving observable feedback to speakerClarifying a messageCare about what the speaker saysConfirming understanding of a messageNonverbal responsesFeedback – verbal responsesRemembering
12 FAULTY LISTENINGYes you can go to the concert, but I want you to call me when you get there, and I want you to take out the trash before you go, and you need to be home before 11:00 p.m.I don’t think you understand what I’m saying.I heard you.I heard you say that you want me home by 11:00 p.m.I heard what you said.Here we go again with the trash!Uh huh.I heard exactly whatyou said.
13 Four Personal Listening Styles CONTENT ORIENTED: Focus on issues and argumentsPEOPLE ORIENTED: Focus on feelings and emotionsACTION ORIENTED: Impatient and often finish speakers’ thoughts – tend to second guessTIME ORIENTED: Prefer bulleted talking points quickly and briefly.
15 The Players ROSEMARY HERNANDO SVEN LEE SEICCHI 21 year old woman FiancéBoat OwnerAcquaintanceSomeone who listens to Rosemary’s story
16 ROSEMARY, is a young woman about 21 years old ROSEMARY, is a young woman about 21 years old. For a long time she has been engaged to a young man named HERNANDO and she is coming from a great distance to meet him for their scheduled wedding. The problem she faces is that between her and her betrothed there lies a river. No ordinary river, mind you, but a deep wide river infested with huge crocodiles.
17 TEAM ASSIGNMENTDiscuss the characters whose behavior you MOST APPROVE and LEAST APPROVE.Use active listening skills to reframe what your team mates said.Ask questions to clarify.Come up with a group consensus of the rank order choices.