Presentation on theme: "The Ryan Medical Centre Patient Questionnaire Action Plan 2015."— Presentation transcript:
The Ryan Medical Centre Patient Questionnaire Action Plan 2015
Our Patient Reference Group act as your representatives to look at how we can improve the practice for everyone Earlier in the year met and looked at the results of the Patient Questionnaire We reviewed the results and have put together an ‘Action Plan’ for areas or priority for the coming year Patient reference group
The group thought that telephones are busy in all practices throughout the country There have already been a number of changes to the system. We discussed the possibility of having a dedicated line for appointments only between 8.00 – 10.00am We are therefore going to explore if this is something that can be done on our current telephone equipment. Patients find the telephone lines busy in the mornings.
Whilst the uptake of our online prescription ordering is very popular the questionnaire demonstrates that some people are reluctant to use it There was a feeling form the group that patients may feel that it will be too complicated Therefore we will put onto the practice website a demonstration of screen shots of how to order your repeat prescription online Some people are reluctant to order prescriptions online
The online appointment booking facility has been running for over a year now and has been popular Only a small number of appointments are available at the moment and these still do not all get booked We will therefore look at more ways of advertising online appointment booking and making the current advertising more prominent We will also release a few additional online appointment at 6.00pm each evening for the next day There are still a number of patients that are unaware on online appointment booking
A high proportion of people who completed the questionnaire said they would be interested in receiving a text reminder for their appointment We were wary of releasing this facility automatically to everyone as some families share mobile phones We will therefore advertise this service and commence the service for patients who have confirmed they are happy for us to do this Text message reminders for appointments
It is often quite difficult to encourage people to complete the annual survey as they are in a hurry or don’t have their glasses with them Posting the survey out in previous years in not only costly but does not guarantee a better response. Therefore next year we will offer the facility for patients to complete the survey on our website. Survey Uptake
Encourage new members of our Patient Participation Group Look at using our website for more date collection from patients Look at increasing further the medical record details that are available to patients online In addition to the above we also intend to
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