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Best Practices for Diversity & Inclusion Iredell Human Resources Association Eric Watson, Vice President, Diversity & Inclusion Delhaize America May 16,

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Presentation on theme: "Best Practices for Diversity & Inclusion Iredell Human Resources Association Eric Watson, Vice President, Diversity & Inclusion Delhaize America May 16,"— Presentation transcript:

1 Best Practices for Diversity & Inclusion Iredell Human Resources Association Eric Watson, Vice President, Diversity & Inclusion Delhaize America May 16, 2011

2 Who is ? A subsidiary of Delhaize Group, a Belgian international food retailer present in six countries on three continents 1,627 stores on the eastern seaboard from Maine to Florida 102,498 associates Stores meet local customer needs and preferences for the freshest and best quality products 2

3 Delhaize Group at a Glance Store count as of the end of Belgium / Luxembourg: 805 stores; 17,207 associates Greece: 223 stores; 9,857 associates Rest of the World: Romania, Indonesia 145 stores; 7,424 associates United States: 1,627 stores; 102,498 associates Food Lion Family, Bottom Dollar Food, Hannaford, Sweetbay Delhaize Group: 2,800 stores 137,093 associates 3

4  How different was the description of each partner?  What were you thinking when the other person was describing what he or she was seeing?  What can you learn from this simple activity? Two Sides - Debrief 4

5 You and I do not see things as they are. We see things as we are. - Henry Ward Beecher What Lens do I see the World Through? 5

6 Everyone thinks of changing the world. No one thinks of changing themselves. -Tolstoy 6

7 7 FINISHED FILES ARE THE RE- SULT OF YEARS OF SCIENTIF- IC STUDY COMBINED WITH THE EXPERIENCE OF MANY YEARS.

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14 Our Diversity & Inclusion Journey 14

15 15 The History of Diversity & Inclusion in the U.S.  Equal Employment Opportunity (EEO), the Law – started in The Civil Rights Act of 1964 (Title VII)  Affirmative Action - A policy in response to violations of the Equal Employment Opportunity laws  Valuing Diversity – Strategies about valuing people, to retain a diverse workforce.  Managing Diversity – You can’t mandate valuing people, but in business you “manage,” and when you “Manage Diversity,” you get “Inclusion.”  Leveraging Diversity through Inclusion – Creating Business Success through an Inclusive Culture by recognizing the impact of an Environment Welcoming of Differences. Diversity & Inclusion

16 16 Dimensions of Diversity Management Style Income Religious Beliefs Geographic Location Profession Parental Status Education Work Background Marital Status Military Experience Organization Role & Level Thinking Style Age Sexual Orientation Origin Race Ethnicity Physical/Mental Abilities Gender Primary Dimensions of Diversity (Inner Circle) Secondary Dimensions of Diversity (Outer Circle)

17 What Are Our Achievements?  In 2004, Food Lion received the Pro Patria Award from the Employer Support of the Guard and Reserve (ESGR).  In 2006, Food Lion received the Employer of the Year Award from the Arc of North Carolina and the Arc/Rowan, for support in the employment of people with disabilities.  In 2007 and 2009, the Carolinas Minority Supplier Development Councils, Inc. (CMSDC) named Food Lion the Corporation of the Year for North Carolina in South Carolina.  In Food Lion was named 2007 Corporation of the Year by the North Carolina NAACP Youth and College Division.  In 2008, Delhaize was awarded the Supermarket News Champion of Diversity Award.  In 2009, Food Lion was recognized as a Finalist for the Trailblazer Award, from The Diversity Forum in Charlotte, NC. The Trailblazer Award is presented to a company that has demonstrated exceptional leadership and success in the recruitment, hiring and retention of a diverse workforce.  In 2009, Food Lion received 100 points (out of 100) on the Human Rights Campaign (HRC) - Corporate Equality Index. Scores are published on the HRC’s website and are referenced by customers who seek to shop with companies that are supportive of LGBT associates and the LGBT community.  In 2009, Food Lion received the North Carolina NAACP Humanitarian of the Year – Corporate Award. Food Lion is the first corporation to ever receive this award. Food Lion was selected for its support and commitment to the communities we serve through the NAACP Youth and College Advisory Board, and sponsorships at the local, state, and national levels.  In 2009, Food Lion named CIAA Corporation of the Year.  In 2010, Delhaize America received the Outstanding Champion Award, for Diversity Leadership, from the Network of Executive Women (NEW).  In 2010, Food Lion was selected to receive the 2010 Secretary of Defense Employer Support Freedom Award.  In 2010, Food Lion was selected to receive the 2011 Martin Luther King Spirit Award, to be presented by the McCrorey Family YMCA in Charlotte, NC, on Jan. 17,  Women in Business Awards 17

18 Deliberate, Relevant and Focused Actions that Impact Business  Leadership Commitment  Business Case Development  Education & Development  Managing Culture & Environment  Demographics & Representation  Increased Profitability Outcomes …Products …People …Services Impacts  Improved Productivity  Enhanced Public Image Goals & Measures 18

19 Diversity & Inclusion Strategy & Education Continuum Awareness Understanding (Business Case) Skills (Behaviors) Capability 19

20 20 Strategic Focus Areas, Definition and Business Case for Diversity & Inclusion

21 Delhaize America Delhaize America’s Diversity & Inclusion Continuum RESISTING 21

22 Diversity and Inclusion Statement At Delhaize America, we are committed to diversity and inclusion in the workplace. Our culture thrives on mutual respect, teamwork, diversity of thought, and productivity in the workplace among people who are diverse in work background, experience, education, age, gender, race, national origin, physical abilities, religious belief, sexual orientation and other real and perceived differences. Our values are intrinsically aligned with our diversity & inclusion commitment. We believe that through determination, diversity and inclusion creates a distinct competitive advantage and can produce a more innovative and responsive organization. We also acknowledge that integrity is inherent in our responsibility to the communities we serve. We recognize the importance of a diverse workforce in those communities where we live and do business. We are committed to a culture where differences are accepted, valued and used to enhance the business and support the organization's objectives. Through courage, our differences become a source of strength and creativity for the business. Inclusion means creating an environment that welcomes all qualified candidates, and seeks to eliminate any tendency of bias or stereotype. A diverse, highly participatory culture provides a competitive advantage that is a prerequisite for the high performance organization our future requires, enhanced by the power of humility and the openness of humor. Accordingly, Delhaize America provides equal opportunity in employment to all associates and applicants for employment. No person shall be discriminated against in employment because of his or her race, religion, color, sex, age, veteran status, national origin, sexual orientation, gender identity and gender expression or on the basis of his or her disability. 22

23 Diversity & Inclusion and DG Values Determination Integrity Courage Humility Humor Our Delhaize Group Values The Will To Win. Proactively creating a culture of high performance that is Diverse and Inclusive. The highest standards to do what we say by living our values for our customers, associates, and the communities we serve. To be leaders in Diversity & Inclusion by being bold in our commitment and execution. Acknowledge, Respect and Grow. The ability to learn from those who are different from us. Light-hearted and recognizing that we are all human, we’re not perfect, and that laughter heals the heart and warms the soul. Diversity & Inclusion 23

24 Diversity & Inclusion and Associates Business Resource Groups at: 24 Diversity & Inclusion Councils at:  African American BRG  Asian/Pacific BRG  disAbilities BRG  Friends LGBTA BRG  Generations BRG  Hispanic/Latino BRG  Native American BRG  Veterans & Military Personnel BRG  White Male BRG  Women’s BRG

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26 Think in a Context of Greatness  Playing to win vs. P laying not to lose  I’m doing good things vs. I’m not doing bad things  Impact vs. Intent  Commitment vs. Involvement 26

27 Executing for Results Involvement Commitment Execution Good to Great!! 27

28 28 I’ve learned that people will forget what you Said, People will forget what you Did, But people will never forget how you Made them Feel. -Maya Angelou 28

29 29 Diversity Inclusion They are interrelated and you need them both… Diversity in recognizing and addressing differences that impact workplace performance, customer service, and talent acquisition Inclusion, eliminates and reduces barriers, unleashes creativity and innovation, and creates a culturally competent environment for customers and associates

30 Look at these words for 10 seconds Slumber Snooze Bed Quiet Nap Pillow Blanket Night Dream Pajamas 30

31 Which of these words were on the list? Slumber Dream Nap Pillow Sleep Blanket 31

32 Slumber Snooze Bed Quiet Nap Pillow Blanket Night Dream Pajamas Look at these words for 10 seconds 32

33 33 Cultural Competence CC Mindfulness Knowledge Behavior / Skills Self Others Working with & Managing Others Self Others Working with & Managing Others Self Others Working with & Managing Others of: related to: Source for Model: Cultural Intelligence by David C. Thomas and Kerr Inkson

34 34 Knowledge Pie What I Know that I Don’t Know What I Know What I Don’t Know that I Don’t Know Cultural Competence Unconscious Bias


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