Presentation is loading. Please wait.

Presentation is loading. Please wait.

® Service Performance Measurement using Intelligent Mail & Seamless Acceptance.

Similar presentations


Presentation on theme: "® Service Performance Measurement using Intelligent Mail & Seamless Acceptance."— Presentation transcript:

1 ® Service Performance Measurement using Intelligent Mail & Seamless Acceptance

2 Service Measurement Initiatives  MTAC WG #114 ●4 subcommittees  Intelligent Mail Plan needed to define system capabilities and readiness ●Devise array of potential internal systems ●Outline phased implementation plan ●Project likely system design & cost

3 Key Factors  Availability of measurement tools/systems by mail type ●Deployment of necessary equipment and barcodes  Passive Scans (barcodes, system infrastructure)  Active Scans (unit load barcodes, handheld scanners)  Necessity for hybrid external measurement  Final mile?  Current seeding programs (EXFC, Red Tag….) ●Entry location readiness  Plants  BMCs  Detached Mailing Units  Delivery Units  Validations needed for service measurement ●Wrong entry or make-up ●Plants Critical Entry Time compliance ●Bad barcode quality ●UAA mail Service Performance Measurement

4 Key Considerations  What level of reporting necessary ●Is more than entry and exit scans necessary?  What is the volume and coverage requirements for statistical validation? ●Is it just volume based?  Provider type  Entry location  Presort level  What can be done about manual mail?  What is acceptable over time? ●System evolution to cover wider base Service Performance Measurement

5  Use mailer provided electronic information to ●Uniquely identify containers, handling units, and mailpieces ●Define the makeup of the mail (i.e. which pieces are in which trays) ●Differentiate pieces by presort level (i.e. 3-Digit, Mixed AADC, etc) ●Start-the-Clock for the mailing  Use container, handling unit, and mailpiece scans of unique barcodes to verify induction  Determine accurate Start-the-Clock  Determine accurate Stop-the-Clock  Calculate service performance ●By facility ●By Origin-Destination (OD) pairs ●By individual transportation components between OD pairs ●By tray preparation (pre-sort) levels ●By customer ●By class Service Performance Measurement: The Approach

6 Measuring Mail Streams Mail Type Mail Stream IM Solution Time line by locationBarrier LettersAutomation Discount Manual Start the Clock: Mail.dat, Pallet Barcode & Dock Scanners Interim Scans: Intelligent Mail Barcode, Intelligent Tray Barcode, and IMVIS Infrastructure Exit Scan: DPS Scan, Scan Intelligent Mail Tray barcode Seamless Validation: Intelligent Mail Barcodes, Seamless Acceptance, National CET, Validation tool, FAST Overall : Service performance software Valid start clock If quality issue, should this count? Mail.dat Pallet barcodes – limited usage Dock scanners – 150 Plants, 0 Delivery units (could use IMD at plants – deployment by September) Intelligent Mail Barcode – 7 million per week (assessment of mailer type and class needed) Intelligent Tray barcode – Seamless pilot today & limited usage to begin in summer Acceptance Scans at DMUs – Seamless solution? IMVIS infrastructure: Upgrade underway – available in June Mailer participation: willingness of enough sources to implement required barcodes and systems

7 Measuring Mail Streams Mail Type Mail Stream IM Solution Time line by locationBarrier FlatsAutomation Discount Manual Start the Clock: Mail.dat, Pallet Barcode & Dock Scanners Interim Scans: Intelligent Mail Barcode, APPS and SPBS scanners, and IMVIS Infrastructure Exit Scan: Incoming Secondary Scan, Scan Intelligent Mail Tray barcodes or Bundles at DU Validation: Intelligent Mail Barcodes, Seamless or MERLIN verification, National CET, Validation tool, FAST Overall : Service performance software Valid start clock - Mail.dat Pallet barcodes – limited usage Dock scanners – 150 Plants 0 Delivery units (could use IMD at plants – deployment by September) Intelligent Mail Barcode – May 1 implementation Intelligent Tray Barcode – Seamless pilot today & limited usage to begin in summer Acceptance Scans at DMUs – Seamless solution? IMVIS infrastructure: Upgrade underway – available in June Exit Scan: Is hybrid system necessary or is carrier unit enough? Mailer participation: willingness / capabilities of enough sources to implement required barcodes and systems Hybrid system for manual mail?

8 Measuring Mail Streams Mail Type Mail Stream IM Solution Time line by locationBarrier ParcelsAutomation Discount Or Retail Start the Clock: EVS manifest, scan at plant, BMC or DU – retail scan Interim Scans: Intelligent Mail Parcel Barcode BMC Exit Scan: Delivery Scan Validation: UAA exclusion – Scan at CFS Overall : Inclusion in PETE measurement system? EVS manifest Dock scanners – 150 Plants – limited BMCs 0 Delivery units (could use IMD at plants – deployment by September) Intelligent Mail Parcel Barcode – Large segments current use Intelligent Mail Parcel Barcodes Mailer participation: willingness of enough sources to implement required barcodes and systems

9 Several different systems are in place to provide service performance information  Confirm ●Scan data is collected from processing equipment for IMB and Planet Code pieces  Seamless Pilot  EXFC ●Measures single piece First Class letter service performance ●Measures time from drop in collection box to receipt by customer  Red Tag reports ●Utilizes monitors to report delivery ●Pilot will attempt to validate reports Existing Service Performance Systems

10 Incremental improvements are required from USPS and mailers before intelligent mail can be used to drive service performance  Intelligent Mail® Barcode (IMB) Read Deployment: Complete  Expansion of IMB to Flats: May 1, 2007  Use Tray Scans in Service Performance Analysis: Qtr 3 FY07  Use Container Scans in Service Performance Analysis: Qtr3 FY07  PARS Deployment: October 2007  Intelligent Mail Tray Label available to all mailers: Qtr2 FY08  Surface Visibility at Delivery Units: FY08  24 Digit Tray Label: FY08/09  IMB Mandate: FY 09  Seamless Acceptance: FY09 Intelligent Mail Timelines

11 Questions??


Download ppt "® Service Performance Measurement using Intelligent Mail & Seamless Acceptance."

Similar presentations


Ads by Google