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MGT/437 – Project Management © Westbrook Stevens 2001 firstname.lastname@example.org 4/30/2015 Conflict
MGT/437 – Project Management © Westbrook Stevens 2001 email@example.com 4/30/2015 Dysfunctional Stress: Emotional Response Pattern weeks/months self-esteem/performance high low | | | | | | | | | | | fright fight flight facing reality anger shock hope disillusionment depression recovery RSG: stressmgt1 2/27/97
MGT/437 – Project Management © Westbrook Stevens 2001 firstname.lastname@example.org 4/30/2015 Characteristics of Conflict Conflict is Inevitable Conflict Can be Productive or Destructive Not all Conflicts Will Be Resolved, But Most Can Be Managed Conflict Can Be Motivator for Change Conflict Can Help Build Relationships Conflict Will Not Go Away by Itself Conflict Doesn’t Have to Result in a Loser Conflict Should Not be Suppressed
MGT/437 – Project Management © Westbrook Stevens 2001 email@example.com 4/30/2015 team- building period The Concept of Controlled Conflict Project’s Life Cycle Average Conflict Intensity low high conflict tolerance threshold beneficial conflict destructive conflict Destructive conflict intensities are easy to detect but very difficult to manage RSG: conflict01 3/5/97
MGT/437 – Project Management © Westbrook Stevens 2001 firstname.lastname@example.org 4/30/2015 Types & Levels of Project Conflicts Severity of Conflict low high Political Level Conflicts (priorities/authority/responsibility) semi- personal Technical/Work Level Conflicts (problem-solving approaches /performance levels/schedule slippage/ cost overruns) impersonal Interpersonal Level Conflicts (attitudes/conceptualization/behavior) personal RSG: conflict02 3/5/97
MGT/437 – Project Management © Westbrook Stevens 2001 email@example.com 4/30/2015 Role of Conceptualization in Conflicts We each see things differently. We form perceptions of conflict’s source and intentions. With no feedback the other position appears to be totally arbitrary. Since WE are always rational the conflict spirals -- unless… RSG: conflict04 3/5/97
MGT/437 – Project Management © Westbrook Stevens 2001 firstname.lastname@example.org 4/30/2015 Conflict Management Styles | | | || || || || | | | || || | | 9/1 1/9 1/1 9/9 my degree of assertiveness in satisfying my personal goals my degree of cooperativeness in satisfying other party’s goals low forcingwithdrawing accommodatingcollaborating compromising I win/you loseI lose/you lose I lose/you winI win/you win I cede/you cede 5/5 Ideal ordering of conflict management styles: 9/9 5/5 9/1 1/9 1/1 most effective least effective
MGT/437 – Project Management © Westbrook Stevens 2001 email@example.com 4/30/2015 Seven Habits of Highly Effective People 1.Be proactive 2.Begin with the end in mind 3. Put first things first 4. Think win-win 5. Seek first to understand, then to be understood 6. Synergize 7. Sharpen the saw Stephen R.Covey The 7 Habits of Highly Effective People
MGT/437 – Project Management firstname.lastname@example.org The Only Way to Get the Best of An Argument is to Avoid It Dale Carnegie
BEING HIGHLY EFFECTIVE LEADING LIFE EFFECTIVELY WITH WIN-WIN APPROACH.
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Announcements and Rules Everything here is confidential. We will be discussing personal characteristics. We need to feel safe in being honest about ourselves.
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By: Morgan Cribb And Kody Crumpton. Be Proactive Being proactive is more than taking initiative. It is accepting responsibility for our own behavior (past,
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The 7 Habits of Highly Effective People Powerful Lessons in Personal Change Rebecca Linstead.
We will provide you with the tools to build a successful life. MATH ENGLISH SOCIAL STUDIES SCIENCE FAMILY & CONSUMER SCIENCE ART PHYSICAL EDUCATION MUSIC.
7 Habits of Highly Effective Customer Support Organizations Presented By: Hoyt Mann PhaseWare President & Co-Founder.
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CONFLICT MANAGEMENT CONFLICT MANAGEMENT Thomas, K. W., & Kilmann, R. H. (2011). Five conflict management styles at a glance. Retrieved from
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By: Ryan D. Palmiter. Be Proactive, you can either be proactive or reactive when it comes to how you respond to certain things. When you are reactive,
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© Conflict occurs when two or more people or organizations disagree because their needs, wants, goals, or values are different.
#1- Be Proactive I am a Responsible person. I take the blame for my wrong actions. I choose my mood, actions, and attitude. I Do The right thing without.
The 7 Habits of Highly Effective Teens Sharpen the Saw Synergize Seek First to Understand, Then to Be Understood Think Win-Win Put First Things First.
The Three Habits By: Luke Henry. Habit one Be proactive I am a responsible person. I choose my actions, attitudes, and moods. I do not blame others for.
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