2What is Conflict?Conflict: struggle between at least two people who perceive a situation differently and are experiencing interference from the other person in achieving their goalsConflict: perception that one person’s goals, plans, and aspirations are incompatible with another’s
3What causes conflicts? Control over resources Preferences & nuisances ValuesBeliefsGoalsNature of relationship between 2 peopleQ. Is conflict considered a bad thing in our culture?
4Negative Effects of Conflict Positive effects of ConflictNegative Effects of ConflictPromotes growth in a relationshipAllows for a healthy release of feelingsIncreases motivation and self- esteemHow?If we believe that there will always be a winner and a loserLarger problems may occur if conflict is handled inappropriately
5Styles of Conflict: Avoiding You avoid the conflictHope that it will just ‘disappear’Okay if not an important relationshipResults in greater misunderstandings, resentment, and hurt feelingsLose-lose situation
6Styles of Conflict: ACCOMODATING/HARMONIZING Passively give into the other partyPrefer harmony to conflictDesire to be likedBelieve that conflict is bad for relationshipsMay develop feelings of resentment if used too muchLose-Win
7Styles of Conflict: COMPETING Aggressive, uncooperative behaviorFeelings of resentment and hostility may resultOften legitimately made by figures in authorityMay create feelings of wanting to get even and competeWin-lose or lose-lose
8Styles of Conflict: COLLABORATING Both parties work to resolve the conflict with the best solution agreeable to all partiesCalled the problem solving strategyEncourages openness and honestyProduces trust and respectWin-win
9Styles of Conflict: COMPROMISING Resolve conflict through assertive cooperationValue harmony as well as individual satisfaction‘Everyone gets something’Conflict is resolved, relationships are maintainedPartial lose-lose