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‘Keeping Young People Safe and Connected’ Outreach On-call Save the Children WRICSI.

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Presentation on theme: "‘Keeping Young People Safe and Connected’ Outreach On-call Save the Children WRICSI."— Presentation transcript:

1 ‘Keeping Young People Safe and Connected’ Outreach On-call Save the Children WRICSI

2 Location WRICSI Wynnum Redlands Queensland

3 Wynnum – Child Safety Service Centre Cleveland – Child Safety Service Centre Silky Oaks Children’s Haven oAlexander Cottage oBay Cottage oGumdale Cottage oRedlands Cottage Spiritus - TRACC South o Specialist Foster Care o Foster and Kinship Care Save the Children o Aurala o Supported Independent Living Program (SILP) - Supported Accommodation - Life Skills Program  Outreach / On Call WRICSI - Wynnum and Redlands Integrated Care and Support Initiative Management Team Management Team Operational Team Individual Therapeutic Intervention and Support Complex Case Clinic Placement Services Unit South East Extended partners - Housing - Education - Youth Justice - BABI - Child Youth Mental Health Placement Services Unit Brisbane WRICSI

4 WRICSI Partnership Principles needs based, respectful, inclusive, individualised, flexible and culturally appropriate involvement of young people and their families access to resources and services intensive case management integration and therapeutic approach shared responsibility of the partners WRICSI Operational Team WRICSI

5 Save the Children Alternative Care Program (QLD) WRICSI Outreach /On call Provide a range of out of home care and support services as part of the Wynnum Redlands Integrated Care and Support Initiative (WRICSI). Aurala Supported Independent Living Program Living Skills Program

6 Outreach On-Call Currently servicing up to 23 YP across the WRICSI Partnership WRICSI Outreach On-call Alex Cottage 5 YP Gumdale Cottage 2YP Bay Cottage 5YP Redlands Cottage 4 YP Aurala 4 YP SILP 3 YP TRACC South speacilist Foster carer's Other WRCISI YP

7 Services provided After hours crisis support to young people and direct carers and Planned outreach support to young people and direct carers WRICSI

8 Purpose Primary contribute to the stability of young people and prevent placement breakdown Secondary support young people’s transition to other placement and support services or to supported independent living. WRICSI

9 Target Group Young people aged 12-17 who: are subject to child protection orders have challenging behaviours and intensive support needs (complex or extreme) are placed in one of the participating WRICSI services or are between placements WRICSI

10 Operating hours and staffing 24/7 On Call Mon-Fri Outreach worker/s on 1pm-11pm Weekends, 2 Outreach Shifts: 10am-6pm and 10am-8pm Hours are adjusted as need arises Program Coordinator 3 Support workers (2 full time/1 part time) WRICSI

11 Referral and Planning 1.Referral Information Circulated 2.WRICSI Placement Meeting -Plan the transition into placement -Plan therapeutic support -Plan outreach support 3.WRICSI on going Meetings -monthly case reviews -crisis response meetings -complex case clinic 4.Outreach On-Call Team - Weekly Team meetings - Monthly Individual Supervision - 6 weekly Team Supervision with external supervisor WRICSI Care Team Members Child Safety Officer (CSO) Placement Service Coordinator WRICSI Coordinator Outreach-On Call Coordinator WRICSI Therapist Other Relevant Professionals

12 Planned Support Recreational Activities Facilitating Family Contact Counselling Life Skills Where to go for help? Group Activities WRICSI Socialising

13 Crisis Response In the moment WRICSI Phone support to Young people and Direct Carers Liaise with Child Safety After Hours Transport Response Taking the young person out for some time out Emergency hospital support

14 Post Crisis Response WRICSI Crisis Debriefing Post Crisis Communication Reporting and documenting

15 External Evaluation Commissioned Paul Testro to externally evaluate the program. Using the results based accountability framework (RBA) (Friedman, 1995) Interviews of young people, direct carers, program coordinators, managers and departmental staff Analysed program data WRICSI

16 Are Young People Better off? What Professionals Say: 100% indicated that the assistance provided –decreased the number and intensity of crisis –helps maintain young people in their placement –supports young people in their transition Overall helpfulness to young people –94% indicated the service was very helpful –6% indicated it was helpful WRICSI

17 Establishing safety Ability to be there and provide immediate support Deals with situations that might otherwise lead to placement breakdown Decreases pressure and assists everyone to cope better Resource to young people – extended support network Relationships with young people and continuity Staff knowledge of young people and what is happening – predictive capacity at an individual and service level Provide a 24 hour support system. WRICSI Factors contributing to stability of placements:

18 Factors underpinning effective assistance: Outreach On-Call workers are independent Outreach On-Call workers develop relationships with young people that enable them to intervene and provide assistance during a crisis – planned outreach provides the foundation for crisis response Young people accept Outreach On-Call workers and respect their authority Young people have a sense that Outreach On-Call is a team of people looking after them. WRICSI

19 What Young People Say: They help to diffuse the situation – take you out for half an hour to settle down Gives you a break from your carers so that you are not at each other and in each other’s faces all the time They involve me in activities that step you out of your comfort zone – but they are there with you so you don’t feel insecure Learn to socialise and open up life skills – not being stuck at home playing on the computer WRICSI

20 What Young People Say: If they weren’t there you would just keep on making the same mistakes They help you plan and work out options (school, work, and living situation) They help to sort out issues with school teachers and counsellors They don’t let you get away with things WRICSI

21 What Young People Say: Knowing someone is there to talk to and lend an ear Get you out of the house Extremely supportive They are like an older sibling or an adult, professional friend WRICSI

22 Ongoing Challenges Managing Partnerships –Communication –Equity across all services –Understanding and Managing the Dynamics Delivering the Service –Target Group –Collaborative Care Planning…Outreach being involved –Competing Priorities WRICSI

23 “Research is clear that an integrated approach to a young person’s care is imperative. The system cannot rely upon one person, worker or carer, to adequately meet the needs of young people with high- risk behaviours.....workers must build a ‘care team’ for each ‘high- risk’ adolescent, that takes responsibility for planning and implementing intervention and can ensure a timely response to the young person when they are in crisis or reach out for help.” Practice Paper Dept of Child Safety A framework for practice with ‘high-risk’ young people (12-17 years) December 2008 WRICSI In Conclusion

24 For Further Information Outreach On-Call Service Acting Coordinator Megan Brown WRICSI Coordinator Shirley Duckett WRICSI

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