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2006 MBA Orientation Notebook Computer Training Session… Slide show Orientation/MBA_Orientation_2006.ppt.

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Presentation on theme: "2006 MBA Orientation Notebook Computer Training Session… Slide show Orientation/MBA_Orientation_2006.ppt."— Presentation transcript:

1 2006 MBA Orientation Notebook Computer Training Session… Slide show available @: http://kelley.iu.edu/TS/ServicesSupport/CustomerSupport/ Orientation/MBA_Orientation_2006.ppt

2 Notebook computer IUB network cable (orange cord w/oversized phone plugs on the ends) – passed out during configuration session AC adapter UITS account information (generated through AMS) Training Checklist

3 Training Session Agenda Discuss Network printer locations and quota Notebook computer maintenance Check IU accounts (AMS) Configure Outlook/Exchange Provide general building network info Notebook computer support – “Do’s & Don’ts” Support available through Technology Services Miscellaneous helpful information Q & A & evaluation

4 Network Printer Queues & Locations cg0020prt – In CG 0020 lounge cg1022prt – Outside of CG 1022 cg1034prt – In hallway between CG 1034 & 1040 cg1050prt – Across hallway from cg1034prt cg2065prt – Outside of CG 2065 cg3075prt – In CG 3075 –(not always available due to scheduling conflicts)

5 http://itaccounts.iu.edu/ Used to check preferred e-mail address and confirm/request IU network accounts: Network ID ADS Exchange IU Account Information

6 Notebook Computer Maintenance Update Antivirus definitions – set for auto update, run scans weekly Update Ad-Aware/Spybot definitions weekly, run scans weekly Windows Updates – set for automatic Suspend/Hibernation/Sleep mode – use at your own risk Carrying a Notebook Computer Safely

7 Windows Update Information Standard notebook computers are set to automatically download & install Windows updates every day. Non standard notebook computers – To enable… –Right click on My Computer on the desktop –choose Properties from the menu –Select Automatic Updates tab and select checkbox to keep your computer up-to-date

8 Symantec Antivirus Information Standard notebook computers are set to auto update every day Non standard notebook computers – choose File/Schedule Updates to enable this option

9 Important Information for all Notebook Computer Users VPN Login Information –Username: {your username} –Password: {your password/passphrase} –Domain: ADS VPN Connection REQUIRED for printing and wireless network connection Logging Out or Locking Your Computer (CTRL-ALT-DEL – click “Lock Computer”)

10 Outlook/Exchange Configuration Check for existing user profile “START,” “Settings,” “Control Panel,” double click “Mail” “Show Profiles” – remove unwanted profile Click Email accounts; Under "E-mail," select Add a new e-mail account Under "Server type", select Microsoft Exchange Server Under "Exchange Server Settings," enter ads.iu.edu Uncheck Use Cached Exchange Mode. Tab to the next line and type your username. Click the Check name button Click Next, then Finish

11 Network Connection Availability Classrooms in the Graduate & Executive Education Center (GEEC) –Available Mon-Thurs, 5:30-9pm (when not reserved); 9pm-2am; Fri, 8am-5pm (when not reserved); Sat & Sun, 12pm (noon)-2am GEEC Breakout Rooms (29) –Available on a first-come, first-serve basis GEEC Graduate Student Lounge & Hallway Connections –Available 24 hrs/day, 7 days/week

12 Network Connection Availability BUS/SPEA Library (PV150) –155 Wired connections + wireless access –Available Mon-Thurs, 8am-12am (midnight); Fri, 8am-9pm; Sat, 10am-5pm; Sun, 11am-12am (midnight) NOTE: They flicker lights 20 minutes before closing

13 Wireless Information Use VPN icon on desktop to login to IUB Network and to print to IUB printers –Username and password/passphrase are the same as all other accounts NOTE: Wired access will ALWAYS be faster/better

14 Wireless Coverage Graduate & Executive Education Center –Available in all classrooms and most office areas –Bathrooms excluded – concentrate on other business! Courtyard and Exterior Areas –Varied coverage – depends on signal penetration of exterior walls Undergraduate Building –Available in all classrooms and most office areas –Business/SPEA Library

15 What you Should Expect to be Able to do with your Notebook Computer… Use it extensively in class the first year Check your e-mail Surf the “Net” Take some exams on it

16 What you Should Not Expect to be Able to do with your Notebook Computer Use it in every class Plug into the network anywhere on campus outside of designated areas (Kelley School of Business)

17 What you Should Not Expect to be Able to do with your Notebook Computer Use it in every class Plug into the network anywhere on campus outside of designated areas (Kelley School of Business) Take it on dates Sleep with it Use it as a lunch tray Use it as a fly swatter

18 Software on Standard Notebooks Windows XP with SP2 VPN Client DVD playing and CD recording software Symantec Antivirus, Corporate Edition Quicktime Microsoft Office 2003 w/all current Office updates Adobe Acrobat Reader IUB PPP (IUB modem dial-up software) IUB printer locator SSH Secure Shell (Telnet and FTP software) Firefox Internet Explorer SpyBot

19 Standard Notebook Computers – Additional Information One Hard Drive, Two Partitions –C: Used for Windows OS and applications –D: Used to store data files System Warranties for Standard Notebook Computers –IBM ThinkPad T43 – 3 year EasyServ (return to depot warranty) –Dell Latitude D620 – 3 year next business day on-site warranty –IMPORTANT – Keep your invoice or E-mail confirmation (Dell)!!! This is your proof of purchase!

20 Supplemental Info Check with your manufacturer before you take your laptop out of the U.S. as some companies require U.S. registration prior to obtaining warranty service in another country. If any software installation asks you to install a wireless bridge, DO NOT DO THIS! If you receive email from TSHELP or SOBACCT asking you to contact our office (Tech Services), please do so ASAP! It’s very possible that you have a network configuration that is causing difficulties for other users.

21 Top 10 Notebook Acts of Stupidity My notebook computer fell out of my backpack and landed on the sidewalk – now it won’t boot I left my notebook computer in the car overnight and the temperature dropped below zero, now it won’t boot… I left my notebook computer too close to the lamp and it melted the case and screen… I sat on my notebook computer and now the screen is blank around the pointer… I left my laptop turned on & zipped it up in my carrying case while I drove home and now it won’t boot

22 Top 10 Notebook Acts of Stupidity I checked my notebook computer through baggage at the airport and a Samsonite case obliterated it in baggage claim… I accidentally locked my notebook computer case shut and lost the key, so I had a locksmith drill the lock out (through the case), and now it doesn’t boot… From a technician, “Where did this liquid dripping out of your notebook computer come from?” My daughter destroyed/my dog ate my Ethernet cable “I spilled water on the keyboard and used a hair dryer to dry it up – I didn’t even put it on the hottest setting!” (6 keys on the keyboard were melted)

23 Insurance & Surge Protectors Renters Insurance - A MUST! –Some companies will cover your laptop under their standard policy; others may require an additional rider. Check with your agent. Surge protectors with telephone cable protection – A MUST! Complete Care (Dell), and ThinkPad Protection (IBM) plans DO NOT cover theft or intentionally inflicted damage (hammer marks)

24 Network Access @ Home On Campus – Wired Ethernet (free) – fastest network option Wireless Ethernet (free) Off Campus – $ Broadband DSL – Smithville (service fee) $ Broadband DSL – Kiva (service fee) $ Broadband ISDN – SBC (service fee) $ Broadband Cable Modem – Insight (service fee) Dial-up – IUB 56k modems (free) – slowest connection, two hour time limit (http://iuware.iu.edu - Networking/PPP Wizards/PPP Wizard 4.0 for Bloomington)http://iuware.iu.edu For further options, see KB, Bloomington yellow pages, Web search engines, etc.

25 Need Assistance???

26 Services Available Via UITS Support Center - 855-6789, Information Commons IU Account generation & maintenance IU Network password resets Software & Application installation & support 24x7 telephone support 24x7 IU Knowledge Base @ http://kb.indiana.eduhttp://kb.indiana.edu Evening & weekend walk-in support Online Chat Support @ https://ithelplive.iu.eduhttps://ithelplive.iu.edu

27 Services Available Via Technology Services (CG0013) KSB school-wide computing issues Hardware support (only) for KSB “Standard Notebooks” Loaner Notebook computers available to any Kelley Graduate Student for up to 1 week (3 week max/semester) Rebuild DVDs for standard units Classroom technology, including video conferencing (students must have faculty/staff sponsor) KSB Network Printer Paper & Maintenance AV Equipment (with faculty sponsorship)

28 Notebook Computer Support UITS Support Center –Telephone: 855-6789 (free & available 24x7) –E-mail: ithelp@iu.edu (free & available 24x7)ithelp@iu.edu –UITS on-line help – http://uits.iu.edu (free & available 24x7)http://uits.iu.edu –Walk-in: The Information Commons (1 st floor of main library) 8am-midnight Mon-Thurs; 8am-9pm Fri; Noon- 5pm Sat; Noon-Midnight Sun Technology Services –TS Home page http://www.kelley.iu.edu/tshttp://www.kelley.iu.edu/ts –Monday-Friday 7:30am-5pm –Contact Info: tshelp@indiana.edu or 812-855-4247tshelp@indiana.edu –Walk-in: CG0013

29 Alternate Support Options During Summer break, Holidays, weekends, etc. UITS Support Center 855-6789, Information Commons, ithelp@iu.edu ithelp@iu.edu Notebook Computer Vendors –Dell 1-800-WWW-DELL or(1-800-624-9896 ) –IBM EasyServ 1-800-IBM-SERV (1-800-426-7378) PC Max (337-0630) PC Guru (336-4878) Computer Clubhouse (333-4484) Check local yellow pages/Internet for others

30 Miscellaneous Helpful Information Discharge battery fully once a month to sync with system fuel gauge (battery warranty is one year) If computer locks up in suspend/sleep/hibernation mode, unplug notebook, remove battery, wait 10 seconds and reboot. KSB Standard Notebook Start Menu assistance – instructions for changing machine name, Outlook Setup, and machine rebuild Ghost is your friend! Make sure your antivirus software and windows updates are current

31 More Helpful Info Backup your personal data regularly (CDR/CDRW, USB “flash” or “thumb” drive, etc) Log Out or Lock Your Computer (CTRL-ALT- DEL) Protect Your Password(s)!! Physically Secure Your Laptop when you need to leave it unattended (Kensington Cable)

32 Thank You! Please Take a Moment to Fill Out our On-line Survey/Evaluation: –http://kelley.iu.edu/ts/survey/orientation2005/MBA/login.cfmhttp://kelley.iu.edu/ts/survey/orientation2005/MBA/login.cfm Questions?? Slide show available @: http://www.kelley.iu.edu/ts/MBA_Orientation_2005.ppt http://www.kelley.iu.edu/ts/MBA_Orientation_2005.ppt


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