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Sixteen Years After Instituting a Laptop Requirement: Where Are We Now? EDUCAUSE 2001 EDUCAUSE 2001 Catherine Yang, Director of Client Services Phillip.

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Presentation on theme: "Sixteen Years After Instituting a Laptop Requirement: Where Are We Now? EDUCAUSE 2001 EDUCAUSE 2001 Catherine Yang, Director of Client Services Phillip."— Presentation transcript:

1 Sixteen Years After Instituting a Laptop Requirement: Where Are We Now? EDUCAUSE 2001 EDUCAUSE 2001 Catherine Yang, Director of Client Services Phillip Knutel, Ph.D., Director of Academic Technology Bentley College Waltham, MA

2 Bentley College Demographics Business School Business School Outside of Boston in Waltham, MA Outside of Boston in Waltham, MA 4300 Undergraduates 4300 Undergraduates 1300 Graduates (Part-time and Full- time) 1300 Graduates (Part-time and Full- time) 230 Full-time Faculty 230 Full-time Faculty The oldest laptop requirement in the country (1985) The oldest laptop requirement in the country (1985)

3 Bentley’s Mission Bentley is the Business School for the Information Age, within the context of a small New England college

4 Three Levels of IT Integration Strategy Level One: Sophisticated IT infrastructure Level One: Sophisticated IT infrastructure Level Two: Changing how we teach Level Two: Changing how we teach Appropriate, general technology resources Appropriate, general technology resources Blackboard Courseinfo, SiteBuilder Blackboard Courseinfo, SiteBuilder Discipline-specific technology resources Discipline-specific technology resources SAP in accounting courses, Perseus in marketing SAP in accounting courses, Perseus in marketing Hybrid voice over IP classes Hybrid voice over IP classes Level Three: Changing what we teach Level Three: Changing what we teach Core content of business courses Core content of business courses Accounting becomes AIS, law becomes cyberlaw Accounting becomes AIS, law becomes cyberlaw

5 Level One: IT Planning Assumptions Network/systems infrastructure is replaced every 3-4 years Network/systems infrastructure is replaced every 3-4 years Notebooks and desktops have a useful life of 2-3 years Notebooks and desktops have a useful life of 2-3 years We use industry standards. Customization is kept to a minimum We use industry standards. Customization is kept to a minimum Current hardware and software standards are in place for our desktop environment Current hardware and software standards are in place for our desktop environment TCO is always considered in purchases, roll- out, and support initiatives TCO is always considered in purchases, roll- out, and support initiatives We seek to develop strategic vendor partnerships We seek to develop strategic vendor partnerships

6 Infrastructure- Network Fiber GB backbone/100BT switched Fiber GB backbone/100BT switched Enterasys and Cisco Enterasys and Cisco 45MB internet connection 45MB internet connection Wireless (non-residential) Wireless (non-residential) Wireless networks in library/public areas Wireless networks in library/public areas Remote access- dial in, VPN and Proxy Remote access- dial in, VPN and Proxy All ports at 100BT switched All ports at 100BT switched

7 Infrastructure- Network Public computing facilities/printing Public computing facilities/printing Ports in public areas, cafeteria, coffee- shop, even laundry rooms Ports in public areas, cafeteria, coffee- shop, even laundry rooms Service Level Agreements for infrastructure Service Level Agreements for infrastructure

8 Infrastructure- Web E-campus portal E-campus portal Banner for Web applications Banner for Web applications Multiple web-based forms and administrative applications Multiple web-based forms and administrative applications

9 Mobile Computing Program Distribution and Inventory Distribution and Inventory Software/Hardware Assistance/Upgrades/Repair Software/Hardware Assistance/Upgrades/Repair Loaners Loaners 2-unit leasing model 2-unit leasing model Help Desk/Public Labs Help Desk/Public Labs Over 100 hrs/wk assistance Over 100 hrs/wk assistance Partnerships- IBM Partnerships- IBM

10 IT Core Competency Course Freshman required to take non-credit core competency course Freshman required to take non-credit core competency course Based on core skills identified by faculty Based on core skills identified by faculty 6 week course emphasizing local environment, Excel, Powerpoint, Notes 6 week course emphasizing local environment, Excel, Powerpoint, Notes Hands-on, project and game oriented Hands-on, project and game oriented JIT web-based training- element K JIT web-based training- element K Additional voluntary student classes Additional voluntary student classes

11 Checklist of Level One Technology infrastructure Technology infrastructure Student laptops (Faculty loaners?) Student laptops (Faculty loaners?) Technology reliable and easy to use Technology reliable and easy to use Tech support/helpdesk Tech support/helpdesk Excellent student staff Excellent student staff Web applications Web applications Students are primed and ready Students are primed and ready Pervasive computing culture Pervasive computing culture  Now comes the fun part: The faculty

12 Level Two Using technology to change how we teach Using technology to change how we teach Smart classrooms (66)/Port per seat (21) Smart classrooms (66)/Port per seat (21) Minimum: Networked PC, standard image, podium laptop port, & LCD projector Minimum: Networked PC, standard image, podium laptop port, & LCD projector Make smart classrooms the standard Make smart classrooms the standard And standardize them – no surprises! And standardize them – no surprises! If faculty aren’t using technology for class… If faculty aren’t using technology for class… Rock-solid dependability vs. latest/greatest Rock-solid dependability vs. latest/greatest Be willing to test and add applications Be willing to test and add applications

13 It’s the Faculty, Stupid Spending money on good people and things turns out to be the easy part Spending money on good people and things turns out to be the easy part Real challenge is faculty Real challenge is faculty Of course, a few things you can buy: Of course, a few things you can buy: Faculty Development Fund ($500K/yr.) Faculty Development Fund ($500K/yr.) Release time Release time Attend conferences and tech training Attend conferences and tech training 12 FTEs in Academic Technology Center 12 FTEs in Academic Technology Center Faculty only, in Academic Affairs, not IT Faculty only, in Academic Affairs, not IT Not tech support/help desk Not tech support/help desk Department assistants/faculty liaisons Department assistants/faculty liaisons

14 What You Can’t Buy: Faculty Buy-in/Adoption Faculty committees - opportune times: Faculty committees - opportune times: Curriculum redesign Curriculum redesign New programs New programs IAMBA/MS-IT brought together critical mass of faculty and innovative ideas IAMBA/MS-IT brought together critical mass of faculty and innovative ideas P & T Committee P & T Committee Make tech integration that furthers teaching and learning a stated criterion Make tech integration that furthers teaching and learning a stated criterion First faculty who come up for review are critical First faculty who come up for review are critical

15 Faculty Adoption Process (Knutel, 1998) Awareness and Conceptualization stages Awareness and Conceptualization stages Bring in speakers/vendor demos/field trips Bring in speakers/vendor demos/field trips Decision stage Decision stage Customization Customization Ease of use Ease of use Templates helpful to get started Templates helpful to get started Implementation stage Implementation stage If nothing else, make it reliable or they’re lost If nothing else, make it reliable or they’re lost Bring on staff you would want to work with, not those you think you should hire Bring on staff you would want to work with, not those you think you should hire

16 Small Wins (Weick, 1991): Blackboard A higher ed “killer app” A higher ed “killer app” Smart classrooms enable its use in class and out Smart classrooms enable its use in class and out Large-scale faculty (and student) buy-in Large-scale faculty (and student) buy-in Faculty can Faculty can Feel empowered by using it themselves Feel empowered by using it themselves See the value in using technology See the value in using technology Feel they are taking part in using technology Feel they are taking part in using technology 1400 course websites on Bentley’s Blackboard server in 20 months 1400 course websites on Bentley’s Blackboard server in 20 months Our version is three years old Our version is three years old

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18 Level Three: Evolution to Discipline- Specific Classrooms/Labs Laptops probably fine for first few years Laptops probably fine for first few years As you delve more deeply into the curriculum, reliable discipline-specific software needed As you delve more deeply into the curriculum, reliable discipline-specific software needed Controlled environment for testing apps Controlled environment for testing apps Faculty feel “ownership” of facility Faculty feel “ownership” of facility Support staff who understand apps Support staff who understand apps Apps constantly being added Apps constantly being added General tech knowledge not enough to rescue stuck faculty General tech knowledge not enough to rescue stuck faculty $22M in academic tech facilities Fall ‘00 $22M in academic tech facilities Fall ‘00 Strategic partners - companies and vendors Strategic partners - companies and vendors

19 Accounting Center for Electronic Learning and Business Measurement (ACELAB)

20 Accounting Center for Electronic Learning and Business Measurement (ACELAB) Accounting Center for Electronic Learning and Business Measurement (ACELAB)

21 Center for Languages and International Collaboration (CLIC)

22 Center for Languages And International Collaboration (CLIC)

23 Center for Marketing Technology

24 Center for Marketing Technology

25 Design and Usability Testing Center

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27 Trading Room

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29 Examples Accounting – AIS (SAP) Accounting – AIS (SAP) Law - Cyberlaw Law - Cyberlaw GB 301 GB 301 520 students 520 students 15 companies 15 companies Integrates three departments Integrates three departments Finance Finance Operations Management Operations Management Marketing Marketing

30 Questions? Catherine Yang- cyang@bentley.educyang@bentley.edu 781-891-2550 Dr. Phillip Knutel- pknutel@bentley.edupknutel@bentley.edu 781-891-3422 http://www.bentley.edu


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