Hope is based on modules structure. Different modules designed for different tasks. Modules can be enabled / disable based on user permissions.
Front Office Back office Admin Restaurant Self Service module Laundry Property Web Booking Agent Booking Revenue Manager
According to the user privileges relevant modules will be shown as below
This module is mainly designed for the hotel management. Users, User categories, Agents and permissions can be managed in the Admin area.
Back office is mainly designed for the hotel back office operations Room types, rates, allocations and other room details can be setup in the section
Front office is designed for the reservation staff. They can do bookings through search panel or availability grid. Travel agents can login to front office directly and make bookings through search panel. Agent rates will be applied If user logged in as agents.
Reservation staff can see the check-in, check-out and stay over guest details easily. Reservation staff could do a search for past bookings and guest information Sales staff can view the room availability and make bookings directly from the availability gird. Navigate to booking details from the availability grid Availability can be seen as a graphical chart
Stores, Kitchen, Sales counter and Self services can be managed here. Guests can directly log in to self service section and place their orders
Reporting is given as a separate module Various types of reports required for restaurant and room reservations will be available here ( over 100 reports types ) Eclipse Birt has been used as the reporting frame work
This module is mainly based on data mining. It will analyze and present data in various ways so Hotel management can take business decisions based on this.
What are the advantages? ( Technical / Operational / Commercial ) Easier installation and maintenance Adaptable to increased workload Security Cost Effective
What are the advantages for property owners Manage your all hotels from home ( Access from any ware ) No Need to wait until reservation staff or account section prepare report for you Manage Room rates, Discount, Agent rates, Allocation by your self. You can hide confidential data even from you Senior Managers. Senior staff could manage their task even if they are on holiday ( They can access the system from any internet cafe )