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D ET N ORSKE V ERITAS 042003 nrk © 2000 Det Norske Veritas # 1 Management System Certification in SAARC Countries by Krishna Kumar N.R Country Manager,

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Presentation on theme: "D ET N ORSKE V ERITAS 042003 nrk © 2000 Det Norske Veritas # 1 Management System Certification in SAARC Countries by Krishna Kumar N.R Country Manager,"— Presentation transcript:

1 D ET N ORSKE V ERITAS nrk © 2000 Det Norske Veritas # 1 Management System Certification in SAARC Countries by Krishna Kumar N.R Country Manager, Det Norske Veritas (DNV)

2 D ET N ORSKE V ERITAS nrk © 2000 Det Norske Veritas # 2 The coverage  The supplier nations and emerging markets  The Importance of Standardization and certification  The Trust regimes  The challenges and opportunities South Asia  Certification Body response

3 D ET N ORSKE V ERITAS nrk © 2000 Det Norske Veritas # 3 The coverage  The supplier nations and emerging markets  The Importance of Standardization and certification  The Trust regimes  The challenges and opportunities SAARC  CB response

4 D ET N ORSKE V ERITAS nrk © 2000 Det Norske Veritas # 4  China (incl. offshore production from Korea and Taiwan)  Vietnam  Thailand  Indonesia  Philippines  Malaysia  Turkey  Romania  Bulgaria  Czech Republic  Poland  India  Bangladesh  Pakistan  Sri Lanka Sourcing markets

5 D ET N ORSKE V ERITAS nrk © 2000 Det Norske Veritas # 5 Key opportunities  Developing countries in world trade 1975 it was 25% of world trade 2003 it was 33% of world trade  India and China - 39% of the human population and - 23% of the global economy, on PPP measures, - Contribute > 20% of global GDP growth every year.  ‘advantages of backwardness’ and institutional reforms.

6 D ET N ORSKE V ERITAS nrk © 2000 Det Norske Veritas # 6 South Asia -The SAARC Nations  Bangladesh,Bhutan, India, Maldives, Nepal, Pakistan and Sri Lanka.  22% of world population  Supplier nations  Internal Market development institutional and household spending pick up.

7 D ET N ORSKE V ERITAS nrk © 2000 Det Norske Veritas # 7 The demographic advantage of the future

8 D ET N ORSKE V ERITAS nrk © 2000 Det Norske Veritas # 8 The services sector

9 D ET N ORSKE V ERITAS nrk © 2000 Det Norske Veritas # 9 The software services growth

10 D ET N ORSKE V ERITAS nrk © 2000 Det Norske Veritas # 10 The coverage  The supplier nations and emerging markets  The Importance of Standardization and certification  The Trust regimes  The challenges and opportunities SAARC  CB response

11 D ET N ORSKE V ERITAS nrk © 2000 Det Norske Veritas # 11 Need for Predictable outcomes  Standardisation, measurements  Changing stakeholder expectations  Yardstick for remuneration and market forces  Product standards, service level agreements  Efficiency improvement  Sustainable progress

12 D ET N ORSKE V ERITAS nrk © 2000 Det Norske Veritas # 12 The emerging framework of global standards PRODUCT STANDARDS Prescriptive – technical content. Content – quality, safety, environmental aspects Management SYSTEM STANDARDS Non – prescriptive – management content Content – enabler framework for best practices

13 D ET N ORSKE V ERITAS nrk © 2000 Det Norske Veritas # 13 Management System standards Quality ( ISO 9001,TS and other sector schemes ) Environment ( ISO 14001, EMAS, FSC ) Safety ( OHSAS ) Information Security ( BS 7799 / SS ) Social Accountability ( SA 8000 ) Food Safety ( HACCP, BRC ) Integrated Systems

14 D ET N ORSKE V ERITAS nrk © 2000 Det Norske Veritas # 14 The importance of the Process approach  Translating expectations to reality by process management - ISO 9001:2000

15 D ET N ORSKE V ERITAS nrk © 2000 Det Norske Veritas # 15 The coverage  The supplier nations and emerging markets  The Importance of Standardization and certification  The Trust regimes  The challenges and opportunities SAARC  DNV response

16 D ET N ORSKE V ERITAS nrk © 2000 Det Norske Veritas # 16 Trust Partner Pyramid Organisation Certification Body Accreditation Body ISO Meeting the “promise” by the certified organization of their stakeholder expectations.

17 D ET N ORSKE V ERITAS nrk © 2000 Det Norske Veritas # 17 CB’s in India Source - Frost and Sullivan Report Large Certification Agencies Small & Midsized Agencies DNVICS BVQIICL RWTUV American Quality Assessors LRQAIRQS TUV(S)KPMG BISNQA SGS NVT TUV Rheinland RINA Quality System Certification Australia Quality - Assurance Services Accreditation Board [RvA, RAB, NABCB etc.] ISO Consultants

18 D ET N ORSKE V ERITAS nrk © 2000 Det Norske Veritas # 18 Factors that can make a Certification Body credible and delivering value  Accreditation = assessment of competence - confidence for users Recognized accreditation e.g IAF (International Accreditation Forum) and EA (European Accreditation) PAC MRA ( Pacific accreditation Co-operation).  Certification body’s own reputation, market image and experience.  Proximity of the certification body - cost implications  The period of validity of certification, audit charges, certification fees and currency of payment  List of certified companies and references  Integrity, transparency and reliability  Competence and training of the auditors

19 D ET N ORSKE V ERITAS nrk © 2000 Det Norske Veritas # 19 CREDIBILITY AND VALUE ADDITION The present challenge  Certification is getting commoditized  Top management attention/understanding needed to take the advantage of Management system thinking.  The “ticket to trade” and “subsidy” drivers.  The serious organizations want to be seen different from the ‘ minimum standard” complier.  The Emergence of CB branding.

20 D ET N ORSKE V ERITAS nrk © 2000 Det Norske Veritas # 20 Trust Partner Pyramid Organisation Certification Body Accreditation Body ISO Meeting the “promise” by the certified organization of their stakeholder expectations.

21 D ET N ORSKE V ERITAS nrk © 2000 Det Norske Veritas # 21 The coverage  The supplier nations and emerging markets  The Importance of Standardization and certification  The Trust regimes  The challenges and opportunities SAARC  CB response

22 D ET N ORSKE V ERITAS nrk © 2000 Det Norske Veritas # 22 Challenges and opportunities in South Asia  Capacity building of knowledgeable consultants  Continuous updation of knowledge and management system approach among CB auditors.  Training of internal auditors  Top management’s understanding of Management system and relevance to business success  Product standard understanding and testing/calibration services

23 D ET N ORSKE V ERITAS nrk © 2000 Det Norske Veritas # 23  Application of the generic standards across manufacturing, services, large and small organisation – interpretations and application.  Technology adoption as well as suboptimal production environment.  Cost effective regime for conformity assessment  Sharing of learning in implementing systems in the last decade among South Asian countries  Trade agreements - regional economic integration or intra-regional trade – framework for harmonization of standards and approach to certification. Challenges and opportunities in South Asia

24 D ET N ORSKE V ERITAS nrk © 2000 Det Norske Veritas # 24 South Asia

25 D ET N ORSKE V ERITAS nrk © 2000 Det Norske Veritas # 25 The coverage  The supplier nations and emerging markets  The Importance of Standardization and certification  The Trust regimes  The challenges and opportunities SAARC  Certification Body response

26 D ET N ORSKE V ERITAS nrk © 2000 Det Norske Veritas # 26 International Network DNV

27 D ET N ORSKE V ERITAS nrk © 2000 Det Norske Veritas # 27 Common PC computing architecture TCP/IP ubiquitous connectivity The DNV IT infrastructure Universal Common office tools Information fully digital Business critical tools integrated 400.net servers in global WAN Win XP workstations in 300 offices in 100 countries Business critical tools integrated COMDCOMActiveX Brix TM integration framework Product Model Architecture Tools Smart Cert

28 D ET N ORSKE V ERITAS nrk © 2000 Det Norske Veritas # 28 Common PC computing architecture TCP/IP ubiquitous connectivity The DNV IT infrastructure Universal Common office tools Information fully digital Business critical tools integrated 400.net servers in global WAN Win XP workstations in 300 offices in 100 countries Business critical tools integrated COMDCOMActiveX Brix TM integration framework Product Model Architecture Tools Smart Cert

29 D ET N ORSKE V ERITAS nrk © 2000 Det Norske Veritas # 29 Typical Portfolio of services ( e.g DNV) MANAGEMENT SYSTEM CERTIFICATION  QUALITY - ISO 9001, TS I6949, AS 9000, TL 9000, TS 29001, QS 9000  ENVIRONMENT - ISO 14001,  SAFETY - OHSAS  FOOD SAFETY - HACCP, BRC, IFS  SOCIAL ACCOUNTABILITY - SA 8000, AVE sector,IInd party audits  IT Sector - BS 7799, BS 15000, TICKIT. PRODUCT CERTIFICATION  CE MARKING - MEDICAL DEVICES, PRESSURE EQUIPMENT, MACHINERY,EMC,LVD, ATEX as a NOTIFIED BODY  INSPECTION - PRODUCTS, PROJECTS, VENDOR AND WIND TURBINES OTHER ASSESSMENT SERVICES  CLIMATE CHANGE, GREENHOUSE GAS SERVICES – CDM PROJECTS  CORPORATE SOCIAL RESPONSIBILITY SERVICES  RATING SERVICES, IQRS, ISRS, CONTINUOUS IMPROVEMENT  ASSESSMENTS, CUSTOMISED ASSESSMENTS

30 D ET N ORSKE V ERITAS nrk © 2000 Det Norske Veritas # 30 Certification Bodies musts …  Ability to deliver quality and credible services with quick response  Be recognized internationally  Be Progressive and Competent  Have robust systems  Follow standards and be transparent  Be committed  Be Independent and reputed  Be a partner to the success of the certified organisation

31 D ET N ORSKE V ERITAS nrk © 2000 Det Norske Veritas # 31 As South Asia grows….. So will the need for management system certification services Because it makes good sense to implement good system frameworks. And good sense for organisations to seek a independent view from competent specialists who can add value.

32 D ET N ORSKE V ERITAS nrk © 2000 Det Norske Veritas # 32 Thank you for your attention


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