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Capeesh! See your company through your customers eyes.

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Presentation on theme: "Capeesh! See your company through your customers eyes."— Presentation transcript:

1 Capeesh! See your company through your customers eyes.

2 Front page of Capeesh! website All design and programming is individually tailored to meet our clients needs. No two mystery shopping programs are the same 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) Mobile: FAX: (08)

3 Recruiting - 95% is online 5% by telephone, fax and mail To the far reaches of Australia and New Zealand Data & reporting – As 90% is online the data is entered online and reporting is instant Correct data – extremely accurate as there is no double handling, the data is checked for correctness and processed On-line 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) Mobile: FAX: (08)

4 Costs streamline – All recruiting, data and reporting is in-house, we do not sub- contract any of our work Capeesh! is its own host & web designer Technical support – is available to us 24/7 On-line 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) Mobile: FAX: (08)

5 Capeesh! – specifically designed IT program Latest software – firewall, anti-virus, database etc Licensed – 100% Back up – every day by removable hard drive Access – restricted by user name and password Researcher restrictions – only have access to their assigned audits On-line Security 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) Mobile: FAX: (08)

6 Immediate results – fast turn around of audit forms and data Training success – immediate impact on training Tracking – by question, date, store, area, state etc. Accountable – managers and employees are accountable for their performance good or bad Marketing focus – analyse data over a marketing drive period Abundance of reports - endless Up selling – tracking/zooming in on the extremely important aspects of your business On-line Success 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) Mobile: FAX: (08)

7 Over 45,000 researchers registered online Over 1,200 researchers used at any one time Types – all walks of life but specifically tailored to the requirements of the job Trained – trained by our recruiters and field team Briefed – researchers are briefed on every job and every audit regardless of experience Checked – all audits are checked through our quality assurance Over 20,000 audits per annum Researchers 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) Mobile: FAX: (08)

8 All audit forms are on-line, processed through a database and programmed so that they can be transferred into a commonly used Excel / Access / PDF format Which Audit form would you like: By single date By range of dates By state or area By area manager one audit form, 3 audit forms or all of them Audit Form On-line 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) Mobile: FAX: (08)

9 Range of reports available: By date range, any month, several months By scenario Area manager or all managers By area or all areas NSW, VIC, QLD……………… 1 outlet, several or all By one question, some or all Just speed of service By time or percentage Reports, charts, graphs, tables, Excel, Access….. Range of Reports 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) Mobile: FAX: (08)

10 We deliver, phone us, us, fax us and we will send you the report within a matter of minutes Come and get it, maybe you want to log on and get your own We will accommodate both Reports 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) Mobile: FAX: (08)

11 Image Employee(s) Speed of service Order accuracy Product Suggestive sell Measuring Change 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) Mobile: FAX: (08)

12 “Improved service” “Sense of urgency” “More focus” “Effective training” “Incremental sales growth” What the Clients’ Say 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) Mobile: FAX: (08)

13 ADDRESS: 2 Wilton Avenue SOMERTON PARK SA 5044 TEL: (08) FAX: (08) Web: Find Us 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) Mobile: FAX: (08)


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