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Cheung Moon Cho National Information Society Agency

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1 Cheung Moon Cho National Information Society Agency
Government CIO Summit The Role of Central Agency in National Informatization Cheung Moon Cho National Information Society Agency Date:… ……………..

2 2. Current Status of Korea’s e-Government
Phase 1 Foundation Phase 2 Service Advancement Consolidation of internal administrative procedure and establishment of common basis Selective public service reform Advancement of internal administrative procedure Expansion of integrated civil service We are Here ! Phase 2 Level 4 Connected Phase 1 Level 3 This slide explains the different stages of e-Government development and current status of Korea. As you may already be aware of, UN’s e-Government phases consist of 4 levels: emerging, enhanced, transactional, and connected. According to a UN report, the Korean Government has completed Level 3 and is advancing on to Level 4. At present, Korea has achieved 62% of the Level 4 stage. To explain in detail, the transactional stage, which is already in place, allows users to obtain certificate documents online and pay taxes through the e-Government systems. Our goal is to enhance our e-Government services to provide connected services to our citizens and businesses through the integration of back office systems. Transactional Level 2 Connected online service provided by agencies Converged public/ civil services Enhanced Level 1 Emerging Visa, passport, birth records obtained online Taxes & fees paid online Regularly updated contents and information Limited web presence 2 2

3 International Assessment of Korea e-Government
Achieving the World’s Best e-Government International Awards Model Case Selection International Certifications Korea Immigration smart system Home tax system Korea Intellectual Property Office net KISS HTS KIPOnet : UN Public Service Information village : OECD e-Tax Best : WIPO IT Standard Award ('07) Practice ('06) ('06) Invil Korea online customs service Kiss : Korea Immigration Smart Service HTS : KONEPS : Korean Online(Integrated) e-Procurement System Invil : Information Village OPPP : uTradeHub : KIPOnet : Korean Intellectual Property Office net UNIPASS : (Korean online customs service) : World e-Gov Forum e-PEOPLE UNIPASS Award ('06) : 'Online Politics : ISO 9001, 20000 Minwon 24 Trophy Top10' ('06) ('06) Korea online e-Procurement system uTradeHub KONEPS KONEPS : 'World Advanced' : UN/CEFACT Int'l : WCIT Global in APEC Report ('05) Standard ('05) Excellence Award('06)

4 80% are Internet Users 2012 UN e-Government Survey
1st out of 193 countries e-Gov Development Index Online Participation Index 1st (1.00) 1st 1st 1st (Total) (Total) 1st (1.00) 2nd (0.98) 6th ’08 ’10 ’12 ’08 ’10 ’12 Online Service Index (Web Index) Telecommunication Infra. Index Human Capital Index 한국의 전자정부는 2010년에 이어 2012년에도 UN 전자정부 발전지수 1위, 온라인 참여지수 1위를 차지하는 등 국제적으로도 높은 평가를 받고 있습니다. 6th (0.94) 1st (1.00) 1st (1.00) 7th (0.83) 7th (0.99) 10th (0.69) 13th (0.64) 10th (0.98) 6th (0.82) ’08 ’10 ‘12 ’08 ’10 ’12 ’08 ’10 ’12 80% are Internet Users 4

5 in delivering public services and add a new value in service delivery?
Does the use of ICT reduce the cost in delivering public services and add a new value in service delivery?

6 Information technology should enable government to better serve the American people. But despite spending more than $600 billion on information technology over the past decade, the Federal Government has achieved little of the productivity improvements that private industry has realized from IT.( Vivek Kundra, U.S. Chief Information Officer, 2010)


8 • Systems are too rarely interoperable;
• Government ICT has a really bad name, Projects tend to be too big, leading to greater risk and complexity, and limiting the range of suppliers who can compete; • Government rarely reuse and adapt systems which are available ‘off the shelf’ or have already been commissioned by another part of government, leading to wasteful duplication: • Systems are too rarely interoperable; • The infrastructure is insufficiently integrated, leading to inefficiency and separation • There is serious over-capacity, especially in data centres • Procurement timescales are far too long and costly, squeezing out all but the biggest, usually multinational, suppliers; and • Too little attention has been given at senior level to the implementation of big ICT projects and programmes, either by senior officials or by ministers (UK Cabinet office, 2011) Need of new central controls to ensure greater consistency and integration;

9 Issue is Capacity of CIO
Role of CIO in the process of Technology and Innovation Issue is Capacity of CIO Role of government(CIO) - Plan to use Technology - Use Technology - Monitoring the use of Tech Technology Innovation Role of private sector - Development of Technology - Development of the system to deliver service - Maintenance of the system


11 ▷The way to build CIO’s capacity
- Not only individual approach but also organizational approach ▷Korean way to build the capacity of government(CIO) - Establish ‘special public organization’ and build the capacity of that organization - Share that capacity by all government ministries ▷The Role of National Information Society Agency - Development of National ICT Plan(including e-government), - Implementing the all major ICT projects - Monitoring and Evaluation of all ICT projects - not just procurement - but not developing the system or delivering service concentrating only planning and assisting - economically not self-sustainable, but save big money in implementing national IT project

12 Article 10 (Establishment of National Information Society Agency) of National Information Basic Act
(1) The Government shall establish the National Information Society Agency ("NIA") as an organization assigned to assist State organs and local governments ("public organs") in the promotion of informatization and to support their development of policies related to the informatization. (2) The NIA shall be a body corporate. (3) The NIA shall provide assistances falling under each of the following subparagraphs: 1.Specialized technical assistance in formulating and implementing the basic plan and other plans of national informatization; 2.Assistance in managing and operating information and communications networks in the public organs; 3.Assistance in building and operating Information Systems and in the standardization of IT service for the public organs; 4.Assistance in managing the information resources in the public organs;

13 5.Assistance in assessing the information projects in the public organs;
6.Other assistances as prescribed in the Presidential Decree for the promotion of informatization in the public organs. (4) The public organs may financially contribute to meet costs incurred by the establishment, the installation of facilities and operation of the NIA. The Government may rent State-owned properties free of charge to the NIA for its establishment and operation. (5) The NIA may ask the public organs eager to get assistances from it to bear part or whole of costs necessary for such assistances. (6) The Civil Code's provisions concerning the incorporated foundation shall be applied mutatis mutandis to the NIA except as prescribed by this Act. (7) No one other than the NIA shall be permitted to use the name of the National Information Society Agency. (8) Other matters necessary for the NIA to assist the public organs shall be stipulated by the Presidential Decree.

14 whose role is supporting and implementing e-gov projects
Organizational Structure of National Information Society Agency in 2000 whose role is supporting and implementing e-gov projects Administration and research Infrastructure and new technology Implementation of e-gov Evaluation of IT project Planning & Strategy development of e-gov Administration Next generation Internet Evaluation of public IT project Global cooperation Convergence of network E-gov Implementation(I) IT Architecture National Informatization Strategy Development RFID/USN Standard in public IT project E-gov Implementation(II) New IT technology E-gov Technology Support Audit of IT project Among about 250 staffs, 20% Ph. D.; 50% Master; 30 % others 70% computer science, 30 % social science

15 Budget for Informatization Projects (unit Million USD)
Category 1996 1997 1998 1999 2000 2001 2002 2003 Informatization Budget 350 500 630 900 1,200 1,100 Informatization Promotion Fund 250 400 550 850 750 Total 600 1,000 1,180 1,400 2,300 1,950 Main sources of Informatization Promotion Fund : spectrum and license fees from operators, it was used not only for government IT project but also for R & D and investment of the private operators

16 Implementation Mechanism of Inter-Ministry e-Gov projects
MIC, MOSPA, Committee NIA Audit company Procurement Office Three party contract Ministry Company

17 Guideline for Building and Operation of Information System

18 Guideline for building
Legal structure E-Gov Act E-gov Decree Manual for writing RFP Guideline for building & operation of IS Law Order Parliament President Decree Minister order Manual for Ensuring Security Manual Manual Manual for Interoperability Training Training Development of Textbook Training of government officials

19 Contents of the Guideline
Section 1 : General 1.Purpose 2. Definition of terms 3. Scope to apply the guideline 4. Basic Principle 5. Relation to other laws and orders Section 2 Development of Project Plan 6. Guideline to select proper H/W/ and S/W Guideline for ensuring the use of proper technology and interoperability 8. Evaluation and management of Security 9. Budget plan and cost estimation 10. Special privilege to SME 11. Separate procurement of S/W and H/W 12. Compensation for submitting a proposal 13. Audit 14. Coordination among related entities Section 3 Procurement of ICT project 15. Clear and detail description of service and system requirement 16. Guideline for writing RFP, items to be included in RFP 17. Deletion of sensitive information in RFP 18. Specification of proposal evaluation process , development of standard score sheet 19. How to use sub-contract 20. Presentation of the proposal 21. Use of standard technology(S/W) evaluation 22. Sealing of the estimated price 23 proposed price should be estimated by related government procurement regulation 24 Guideline for Pre- release of RFP 25. Collection of opinion on the pre-released RFP 26. Process to access the RFP 27. Time span for procurement 28. Public explanation of RFP 29. Process to submit proposal

20 Contents of the Guideline
Section 4 Selection of provider and contract 30 Composition of evaluation committee 31 Process of the pre-release of a proposal to evaluation 32 Process of the Evaluation of proposal 33 Sufficient time allowance for evaluation and correction of extraordinary evaluation score 34 Condition and process of public release of evaluation result 35 Release of estimated price and evaluation of the proposed price 36 Process of technology and price negotiation Section 5 project implementation 37 Process of request of sub- contract 38 Approval of sub-contract 39 Management of initiation and process report 40 Management of sub-contract 41. Regulation of work place 42. Regulation of workers 43. Monitoring of the abiding the technology use plan 44 Management of standard outcome report 45 Alteration of work scope 46 Process of the alteration of work scope 47 Payment for the alteration of work scope 48 Use of Integrated information resource management (EA) 49 Implementation of audit

21 Contents of the Guideline
Section 6 S/W Secure coding 50. Principle of S/W secure coding 51. Activity for ensuring S/W secure coding 52. Checklist to evaluate S/W weakness 53. Process to analysis S/W weakness 54. Certificate and training of S/W secure coding analyst Section 7 Audit and operation 55 fine for delaying the completion of project 56 Process of audit 57 Process of hand over 58. Encouraging the private sector to use the public information resource 59. Process for operation and maintenance 60 Regulation on IP arising in implementing the project Special section 61 Specific manual will be released by NIA Appendix Table of special advantage score for the co-participation of SME Number of evaluation committee member by the size of project 3 Checklist for ensuring S/W security 4. Quality requirement for S/W secure coding analyst Template Technology Use Plan, Technology use result Technology evaluation for interoperability , sharing of information resource, efficiency of the system, information accessibility, appropriateness of technology etc. 3. Document to use sub-contract 4. Evaluation committee report sheet 5. Document to start the project 6. Template of system development plan, pledge for ensuring security and abiding law and regulation while doing project

22 11 e-Gov projects(1998-2002) G2C G2B G2G Quality Public Service
Single Window for Government Online Service(G4C) Integration of Social Insurance Service(health, pension, unemployment, accident) Home Tax Service (HTS) Transparent and efficient Government National Finance Information System National Education Information System Management of Government Official’s Personal Record Local Gov Administration System G2C G2B Enhance Business Environment Integrated National e-Procurement System G2G Infrastructure E-filing and e-Documentation Digital Signature & e-Seal(PKI) Consolidation of Gov’t Information Systems 19

23 Budget for 11 e-Gov Projects
(unit: M USD) Total 2001 2002 2003 A B C National Finance Information System 28.8 3.0 4.0 0.2 16.0 5.6 - National Education Information System 74.1 9.6 20.4 3.3 40.8 Management of Gov’t Officials Personal Record 14.5 13.9 0.6 Local Gov’t Administration 80.8 20.9 21.4 8.9 26.6 e-Filing and circulation of e-document 3.4 1.4 Digital Signature & e-Seal(PKI) 8.7 2.0 Consolidation of Gov’t Information Systems 6.0 Single Window for Gov’t Online Service 29.6 16.8 12.8 Integration of Social Insurance Service( health, pension, unemployment, accident) * 0.3 13.0 0.8 Home Tax Service 19.3 4.1 13.2 Integrated National e-Procurement System 37.0 7.8 27.5 1.7 352 48.5 26.4 107 26.8 67.4 A : contributed by national budget (National budget is managed by Ministry of Finance) B : contributed by Informatization Promotion Fund(This Fund is managed by Ministry of Information and Communication) C : contributed by local gov’t own budget * : majority of the cost was provided by Social Insurance Service Cooperation, therefore total cost is not available After completion of 11 projects in 2002, the contribution from Informatization Promotion Fund has been reduced since the maintenance of the each Information System should be carried out by respective Ministry with their own budget provided by National Budget A: national budget B: Informatization Promotion Fund, C : local Gov’t budget

24 Principle to select 11 projects
Apply national agendas such as service efficiency for citizens and business, and national transparency and productivity Evaluate and coordinate current information systems Inter-connect and integrate existing information systems, Build foundations/ infrastructure such as digital authentication, e-document, e-payment etc. Identify new project based on pan-governmental BPR(Business Process Restructuring)

25 Special Presidential Committee for e-Gov(2001.2- 2003.2)
E-gov Committee : chaired by Non-government expert; composed by 6 Deputy ministers, 1 from Presidential office, 1 from Department of planning and finance and 7 non-government experts(appointed by recommendation of participating Departments) Several ad hoc group : Alignment of laws and regulation ; Promotion of utilization ; Infrastructure for e-gov; Privacy and Security E-gov Experts Group : co-chaired by non-gov(CEO of NIA) and Senior official of President Office ; composed by DG of all relevant Departments, Seniors of Research Institutions, Professors, Private sectors Implementation of E-Gov require very deep intensive integration, not just simple coordination, therefore President run Special Presidential Committee for the term of 2 years Supporting Staff (Secretariat) : Experts and Administration staffs seconded from Institutions(10)

26 31 E-Government Projects (2003~2007)
Domain Agenda 1 Expansion of e-filing & e-process Sharing of administrative information Restructuring of work process Innovation of the ways government works (G2G) 2 3 4 Upgrading service to citizens Upgrading service to enterprises Promotion of e-participation Innovation in delivering service to citizens(G2C, G2B) 5 6 7 Integration and standardization of information resources Strengthening of information security Strengthening of information personnel Innovation in management of information resources 8 9 Alignment of rules and laws 10 Alignment of laws related to e-gov

27 31 E-Government Projects (2003~2007)
Agenda Projects 1. Electronization of document processing 2. Finance system for national and local gov Urgent 3. e-gov system for all local government Important 4. Electronic auditing system Expansion of e-filing & e-process 5. Information system for e-parliament Innovation of the ways government works (G2G) 6. Integrated system for crimminal cases 7. Integrated system for gov personnel 8. Information system for foreign affair and trade 9. Monitoring system of national agendas Sharing of administrative information 10. Promotion of information sharing in public sector Restructuring of work process 11. Development of business reference modle(BRM)

28 31 E-Government Projects 2003~2007)
Agenda Projects 12. Upgrading internet based civil appealing 13. Integrated management of national disaster 14. Integration of house and land registration Upgrading services to citizens 15. Upgrading national online tax service 16. Integrated national welfare services Innovation in delivering service to citizens(G2C 17. System of managing of food and drug 18. System for employment and job recruiting 19. Internet service on administrative litigation 20. Single window for supporting enterprises 21. National system for logistics Upgrading services to enterprises 22. Single window for e-trade 23. Support system for foreigners 24. International cooperation of e-gov Promotion of e-participation 25. Extension of online civil participation

29 31 E-Government Projects (2003~2007)
Agenda Projects 26. Integration of all government data center Integration and standardization of information resources 27. Upgrading e-gov network infrastructure 28. Applying pan government ITA Innovation in Information Resource Management Strengthening of information security 29. Upgrading of information security system Strengthening of information personnel 30. Support personnel and administrative resources for e-gov Alignment of rules and laws Alignment of laws related to e-gov 31. Amendment or enacting of new laws and rules

30 e-Government Budget(including all IT related spending)
2002 2005 2010 2011 Budget 1,215.5 2,027.2 2,220.3 2,194.8 Fund 705.3 878.0 1,089.2 1,107.5 Total 1,920.8 2,905.2 3,309.5 3,302.3 (Unit: M USD) Fund : Informatization Promotion Fund 10 years of continuous investment into informatization (1% of State Budget) The ministry in charge of e-Government - Ministry of Public Security and Administration (MOSPA) sets aside a separate budget(150 M USD) for inter- governmental projects involving multiple ministries (prevents duplicated investment and carries out inter-governmental projects effectively) - 3 -

31 Two Types of e-Government Projects
Each Ministry’s Independent Projects Each Ministry builds and runs information systems which are mission specific or interconnected primarily at service levels Each Ministry establishes its own IT plans and they are reviewed by NIA every year ▶ This prevents overlap or redundancy and enables to find feasibility of information sharing ▶ Each Ministry provides its IT plans to MOSPA ▶ MOSPA reports the results to Presidential Committee On Gov’t Information Strategy ▶ The Ministry of Strategy and Finance considers the recommendations from the Committee (7th Article, Framework Act on National Informatization ) Projects Supported by MOPAS(Inter-governmental projects) Projects which need to share data between Ministries The core Ministry (Leading Ministry) proposes the project to NIA The proposed project is reviewed by NIA in terms of its conformance to the e-Government Project focused on Information Sharing between Ministries: according to the standardized management guideline based on the regulation by MOSPA -2 -

32 Korea Information Infrastructure (KII)
KII-Backbone: Nationwide Optical Backbone Connect all 144 call zones in 2000 Investment : 437 Million USD (1995~2000) STM + ATM + Internet Provide broadband services to Government & public institutions 37,036 lines to 30,820 institutions (June, 2004) Connected all schools(Dec., 2000) Stm synchronized transfer mode, ATM asynchronized transfer mode 17

33 Funding System for Infrastructure
Operational System Some investment cost for infrastructure was supported by the government budget and given to the providers (KT and Dacom). The providers repaid it through the discount of telecom service fee to public org. (The facilities left after the service becomes the possession of the provider) Supported by Gov Discount to public Org. (Avg. 40%) Normal service rate Deposited into Special account Reimbursement of Government Support Supported by Gov. (Avg. 27%) For Public org. Special Rate 초고속국가망은 3단계로 나누어 추진되었는데, 각 단계별 구분은 공공기관 정보통신망 수요 및 기술 발전 추세, 장비개발 시기 등의 정보통신 환경 변화를 반영한 것이었다. 1단계 사업은 1995년부터 1997년까지로 기반구축 단계, 2단계 사업은 1998년부터 2000년까지로 기반 완성 단계, 그리고, 3단계 사업은 고도화 단계로 2001년부터 2005년까지 추진되었다. 1단계 기반 구축 단계에는 전국 80개 지역에 고속․대용량의 기간전송망을 구축하였으며, 주요 대도시에 초고속국가망 인터넷을 구축하여 전국적인 인터넷서비스를 제공하였다. 2단계에는 전국 144개 모든 지역에 고속․대용량의 광케이블 전송망과 ATM 교환망을 설치하고, 시군구 뿐만 아니라 읍면동까지 ATM 기반의 고품질 서비스를 제공할 수 있는 초고속 정보통신기반을 완성하였다. 또한, 3단계에는 기반 고도화 단계로서, 사업기간 중 ATM 교환망을 중심으로 인터넷망, 기간전송망의 고도화가 동시에 추진되었으며, 2005년말까지 대용량의 ATM-MPLS 교환장비를 도입하여 전국망을 구축함으로써 ALL-IP기반의 초고속 고품질인터넷서비스를 제공할 수 있게 되었다. Paid by public org. (Avg. 33%) Paid Rate ※ Reimbursement System -Subscribed Rate: The contracted rate between the government and providers. Usually avg. 40% discount for conventional public rate. - Paid rate : The actual amount paid for telecom service by public org. - Supported by Gov. : The amount supported by the government for each subscriber's telecom service, it is reimbursement for government funding on infrastructure development

34 Rural Connectivity in Korea
Broadband internet is available in 99% of rural household 99.5% :xDSL 0.5% : Satellite For local towns and small villages with more than 50 households ( in terms of main telephone line subscribers), xDSL is serviced by major ISP(KT) In some countries, Under Serviced Area Licenses, USAL, however in Korea major operator KT do this project But for local towns less than 50 household, Government assistance with matching fund (ISP: 50%, central government : 25%, local governments :25%) We achieved 100 % of rural to be connected to Broadband by 2008

35 Lesson to South Africa The lesson to SA - Re-structuring SITA
- More focusing consulting, coordination, policy development rather than development of system or delivering of service(not both judge and player) - Management of ICT project by document(law, order, guideline) not by capacity of SITA - Hiring of high quality professionals - Financial Support to run SITA

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