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Cheung Moon Cho National Information Society Agency Government CIO Summit The Role of Central Agency in National Informatization 1 Date:… 28. 5. 2013……………..

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Presentation on theme: "Cheung Moon Cho National Information Society Agency Government CIO Summit The Role of Central Agency in National Informatization 1 Date:… 28. 5. 2013…………….."— Presentation transcript:

1 Cheung Moon Cho National Information Society Agency Government CIO Summit The Role of Central Agency in National Informatization 1 Date:… ……………..

2 Consolidation of internal administrative procedure and establishment of common basis Selective public service reform Phase 1 Foundation Advancement of internal administrative procedure Expansion of integrated civil service Phase 2 Service Advancement Emerging Level 1 Enhanced Level 2 Transactional Connected We are Here ! Level 3 Level 4 Phase 2 Phase 1  Limited web presence  Regularly updated contents and information  Visa, passport, birth records obtained online  Taxes & fees paid online  Connected online service provided by agencies  Converged public/ civil services 2. Current Status of Korea’s e-Government 2 2

3 3 Korea Immigration smart system Home tax system Korea online e-Procurement system Korea online customs service Korea Intellectual Property Office net Ombudsman.go.kr Information village

4 2012 UN e-Government Survey e-Gov Development Index Online Participation Index 1 st ’12 6 th ’08 1 st ’12’08 2 nd (0.98) 1 st (1.00) Online Service Index (Web Index) Telecommunication Infra. Index Human Capital Index ’10 ‘12 1 st (1.00) ’10 ’12 13 th (0.64) 7 th (0.83) ’08 ’12 10 th (0.98) 6 th (0.94) 4 1 st ’10 1 st out of 193 countries ’10 1 st (1.00) ’08 6 th (0.82) ’08 10 th (0.69) ’10 7 th (0.99) 80% are Internet Users

5 Does the use of ICT reduce the cost in delivering public services and add a new value in service delivery?

6 Information technology should enable government to better serve the American people. But despite spending more than $600 billion on information technology over the past decade, the Federal Government has achieved little of the productivity improvements that private industry has realized from IT.( Vivek Kundra, U.S. Chief Information Officer, 2010)

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8 Government ICT has a really bad name, Projects tend to be too big, leading to greater risk and complexity, and limiting the range of suppliers who can compete; Government rarely reuse and adapt systems which are available ‘off the shelf’ or have already been commissioned by another part of government, leading to wasteful duplication: Systems are too rarely interoperable; The infrastructure is insufficiently integrated, leading to inefficiency and separation There is serious over-capacity, especially in data centres Procurement timescales are far too long and costly, squeezing out all but the biggest, usually multinational, suppliers; and Too little attention has been given at senior level to the implementation of big ICT projects and programmes, either by senior officials or by ministers (UK Cabinet office, 2011) Need of new central controls to ensure greater consistency and integration;

9 Role of CIO in the process of Technology and Innovation Technology Innovation Role of government(CIO) - Plan to use Technology - Use Technology - Monitoring the use of Tech Role of private sector - Development of Technology - Development of the system to deliver service - Maintenance of the system Issue is Capacity of CIO

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11 ▷ The way to build CIO’s capacity - Not only individual approach but also organizational approach ▷ Korean way to build the capacity of government(CIO ) - Establish ‘special public organization’ and build the capacity of that organization - Share that capacity by all government ministries ▷ The Role of National Information Society Agency - Development of National ICT Plan(including e-government), - Implementing the all major ICT projects - Monitoring and Evaluation of all ICT projects - not just procurement - but not developing the system or delivering service concentrating only planning and assisting - economically not self-sustainable, but save big money in implementing national IT project

12 Article 10 (Establishment of National Information Society Agency) of National Information Basic Act (1) The Government shall establish the National Information Society Agency ("NIA") as an organization assigned to assist State organs and local governments ("public organs") in the promotion of informatization and to support their development of policies related to the informatization. (2) The NIA shall be a body corporate. (3) The NIA shall provide assistances falling under each of the following subparagraphs: 1.Specialized technical assistance in formulating and implementing the basic plan and other plans of national informatization; 2.Assistance in managing and operating information and communications networks in the public organs; 3.Assistance in building and operating Information Systems and in the standardization of IT service for the public organs; 4.Assistance in managing the information resources in the public organs;

13 5.Assistance in assessing the information projects in the public organs; 6.Other assistances as prescribed in the Presidential Decree for the promotion of informatization in the public organs. (4) The public organs may financially contribute to meet costs incurred by the establishment, the installation of facilities and operation of the NIA. The Government may rent State-owned properties free of charge to the NIA for its establishment and operation. (5) The NIA may ask the public organs eager to get assistances from it to bear part or whole of costs necessary for such assistances. (6) The Civil Code's provisions concerning the incorporated foundation shall be applied mutatis mutandis to the NIA except as prescribed by this Act. (7) No one other than the NIA shall be permitted to use the name of the National Information Society Agency. (8) Other matters necessary for the NIA to assist the public organs shall be stipulated by the Presidential Decree.

14 Organizational Structure of National Information Society Agency in 2000 whose role is supporting and implementing e-gov projects Among about 250 staffs, 20% Ph. D.; 50% Master; 30 % others 70% computer science, 30 % social science Administration and research Infrastructure and new technology Implementation of e-gov Evaluation of IT project Administration Global cooperation National Informatization Strategy Development Next generation Internet Convergence of network RFID/USN New IT technology Evaluation of public IT project IT Architecture Standard in public IT project Audit of IT project Planning & Strategy development of e-gov E-gov Implementation (I) E-gov Implementation (II) E-gov Technology Support

15 Budget for Informatization Projects (unit Million USD) Category Informatization Budget ,2001,1001,200 Informatization Promotion Fund , Total ,0001,1801,4002,3001,950 Main sources of Informatization Promotion Fund : spectrum and license fees from operators, it was used not only for government IT project but also for R & D and investment of the private operators

16 Implementation Mechanism of Inter-Ministry e-Gov projects Ministry MIC, MOSPA, NIA Committee Company Procurement Office Audit company Three party contract

17 Guideline for Building and Operation of Information System

18 Legal structure Parliame nt President Decree Minister order Manual Law Order 18 Manual Training

19 Contents of the Guideline Section 1 : General 1.Purpose 2. Definition of terms 3. Scope to apply the guideline 4. Basic Principle 5. Relation to other laws and orders Section 2 Development of Project Plan 6. Guideline to select proper H/W/ and S/W 7 Guideline for ensuring the use of proper technology and interoperability 8. Evaluation and management of Security 9. Budget plan and cost estimation 10. Special privilege to SME 11. Separate procurement of S/W and H/W 12. Compensation for submitting a proposal 13. Audit 14. Coordination among related entities Section 3 Procurement of ICT project 15. Clear and detail description of service and system requirement 16. Guideline for writing RFP, items to be included in RFP 17. Deletion of sensitive information in RFP 18. Specification of proposal evaluation process, development of standard score sheet 19. How to use sub-contract 20. Presentation of the proposal 21. Use of standard technology(S/W) evaluation 22. Sealing of the estimated price 23 proposed price should be estimated by related government procurement regulation 24 Guideline for Pre- release of RFP 25. Collection of opinion on the pre-released RFP 26. Process to access the RFP 27. Time span for procurement 28. Public explanation of RFP 29. Process to submit proposal 19

20 Contents of the Guideline Section 4 Selection of provider and contract 30 Composition of evaluation committee 31 Process of the pre-release of a proposal to evaluation committee 32 Process of the Evaluation of proposal 33 Sufficient time allowance for evaluation and correction of extraordinary evaluation score 34 Condition and process of public release of evaluation result 35 Release of estimated price and evaluation of the proposed price 36 Process of technology and price negotiation Section 5 project implementa tion 37 Process of request of sub- contract 38 Approval of sub-contract 39 Management of initiation and process report 40 Management of sub-contract 41. Regulation of work place 42. Regulation of workers 43. Monitoring of the abiding the technology use plan 44 Management of standard outcome report 45 Alteration of work scope 46 Process of the alteration of work scope 47 Payment for the alteration of work scope 48 Use of Integrated information resource management (EA) 49 Implementation of audit 20

21 Contents of the Guideline Section 6 S/W Secure coding 50. Principle of S/W secure coding 51. Activity for ensuring S/W secure coding 52. Checklist to evaluate S/W weakness 53. Process to analysis S/W weakness 54. Certificate and training of S/W secure coding analyst Section 7 Audit and operation 55 fine for delaying the completion of project 56 Process of audit 57 Process of hand over 58. Encouraging the private sector to use the public information resource 59. Process for operation and maintenance 60 Regulation on IP arising in implementing the project Special section 61 Specific manual will be released by NIA Appendix 1. Table of special advantage score for the co- participation of SME 2. Number of evaluation committee member by the size of project 3 Checklist for ensuring S/W security 4. Quality requirement for S/W secure coding analyst Template 1. Technology Use Plan, Technology use result 2. Technology evaluation for interoperability, sharing of information resource, efficiency of the system, information accessibility, appropriateness of technology etc. 3. Document to use sub-contract 4. Evaluation committee report sheet 5. Document to start the project 6. Template of system development plan, pledge for ensuring security and abiding law and regulation while doing project 21

22 G2B G2G G2C National Finance Information System National Education Information System Management of Government Official’s Personal Record Local Gov Administration System Transparent and efficient Government Single Window for Government Online Service(G4C) Integration of Social Insurance Service(health, pension, unemployment, accident) Home Tax Service (HTS) Quality Public Service Integrated National e-Procurement System Enhance Business Environment E-filing and e-Documentation Digital Signature & e-Seal(PKI) Consolidation of Gov’t Information Systems Infrastructure e-Gov projects( )

23 Budget for 11 e-Gov Projects Total ABABABC National Finance Information System National Education Information System Management of Gov’t Officials Personal Re cord Local Gov’t Administration System e-Filing and circulation of e-document Digital Signature & e-Seal(PKI) Consolidation of Gov’t Information Systems Single Window for Gov’t Online Service Integration of Social Insurance Service( h ealth, pension, unemployment, accident) * Home Tax Service Integrated National e-Procurement System Total (unit: M USD) A: national budget B: Informatization Promotion Fund, C : local Gov’t budget

24 Principle to select 11 projects Apply national agendas such as service efficiency for citizens and business, and national transparency and productivity Evaluate and coordinate current information systems Inter-connect and integrate existing information systems, Build foundations/ infrastructure such as digital authentication, e-document, e-payment etc. Identify new project based on pan-governmental BPR(Business Process Restructuring)

25 Special Presidential Committee for e-Gov( ) E-gov Committee : chaired by Non- government expert; composed by 6 Deputy ministers, 1 from Presidential office, 1 from Department of planning and finance and 7 non-government experts(appointed by recommendation of participating Departments) E-gov Experts Group : co-chaired by non-gov(CEO of NIA) and Senior official of President Office ; composed by DG of all relevant Departments, Seniors of Research Institutions, Professors, Private sectors Supporting Staff (Secretariat) : Experts and Administration staffs seconded from Institutions(10) Several ad hoc group : Alignment of laws and regulation ; Promotion of utilization ; Infrastructure for e-gov; Privacy and Security

26 Alignment of laws related to e-gov DomainAgenda Alignment of rules and laws Innovation of the ways government works (G2G) Innovation in delivering service to citizens(G2C, G2B) Innovation in management of information resources Expansion of e-filing & e-process Sharing of administrative information Restructuring of work process Upgrading service to citizens Upgrading service to enterprises Promotion of e-participation Integration and standardization of information resources Strengthening of information security Strengthening of information personnel E-Government Projects (2003~2007) 26

27 Urgent Important Agenda Projects 2. Finance system for national and local gov 3. e-gov system for all local government 4. Electronic auditing system 5. Information system for e-parliament 6. Integrated system for crimminal cases 7. Integrated system for gov personnel 1. Electronization of document processing 10. Promotion of information sharing in public sector 11. Development of business reference modle(BRM) 8. Information system for foreign affair and trade 9. Monitoring system of national agendas Innovation of the ways government works (G2G) Expansion of e- filing & e- process Sharing of administrative information Restructuring of work process 31 E-Government Projects (2003~2007) 27

28 Agenda Innovation in delivering service to citizens(G2C Upgrading services to citizens Upgrading services to enterprises Projects 13. Integrated management of national disaster 14. Integration of house and land registration 15. Upgrading national online tax service 16. Integrated national welfare services 17. System of managing of food and drug 12. Upgrading internet based civil appealing 19. Internet service on administrative litigation 18. System for employment and job recruiting 21. National system for logistics 22. Single window for e-trade 23. Support system for foreigners 20. Single window for supporting enterprises 24. International cooperation of e-gov 25. Extension of online civil participation Promotion of e- participation 31 E-Government Projects 2003~2007) 28

29 AgendaProjects 26. Integration of all government data center 28. Applying pan government ITA 27. Upgrading e-gov network infrastructure Integration and standardization of information resources 29. Upgrading of information security system Strengthening of information security 30. Support personnel and administrative resources for e-gov Strengthening of information personnel 31. Amendment or enacting of new laws and rules Alignment of laws related to e-gov Innovation in Information Resource Management Alignment of rules and laws 31 E-Government Projects (2003~2007) 29

30 Fund : Informatization Promotion Fund 10 years of continuous investment into informatization (1% of State Budget) The ministry in charge of e-Government - Ministry of Public Security and Administration (MOSPA) sets aside a separate budget(150 M USD) for inter- governmental projects involving multiple ministries (prevents duplicated investment and carries out inter-governmental projects effectively) (Unit: M USD) e-Government Budget(including all IT related spending) Budget1,215.52,027.22,220.32,194.8 Fund ,089.21,107.5 Total1,920.82,905.23,309.53,302.3

31 Each Ministry’s Independent Projects Each Ministry builds and runs information systems which are mission specific or interconnected primarily at service levels Each Ministry establishes its own IT plans and they are reviewed by NIA every year ▶ This prevents overlap or redundancy and enables to find feasibility of information sharing ▶ Each Ministry provides its IT plans to MOSPA ▶ MOSPA reports the results to Presidential Committee On Gov’t Information Strategy ▶ The Ministry of Strategy and Finance considers the recommendations from the Committee (7 th Article, Framework Act on National Informatization ) Projects Supported by MOPAS(Inter-governmental projects) Projects which need to share data between Ministries The core Ministry (Leading Ministry) proposes the project to NIA The proposed project is reviewed by NIA in terms of its conformance to the e-Government Project focused on Information Sharing between Ministries: according to the standardized management guideline based on the regulation by MOSPA Two Types of e-Government Projects -2 -

32 KII-Backbone: Nationwide Optical Backbone Connect all 144 call zones in 2000 Investment : 437 Million USD (1995~2000) STM + ATM + Internet Provide broadband services to Government & public institutions 37,036 lines to 30,820 institutions (June, 2004) Connected all schools(Dec., 2000) Korea Information Infrastructure (KII) 17

33 Supported by Gov. (Avg. 27%) Paid by public org. (Avg. 33%) Special RateFor Public org. Discount to public Org. (Avg. 40%) Normal service rate Reimbursement of Government Support Deposited into Special account Supported by Gov Paid Rate ※ Reimbursement System ※ Reimbursement System -Subscribed Rate: The contracted rate between the government and providers. -Subscribed Rate: The contracted rate between the government and providers. Usually avg. 40% discount for conventional public rate. Usually avg. 40% discount for conventional public rate. - Paid rate : The actual amount paid for telecom service by public org. - Paid rate : The actual amount paid for telecom service by public org. - Supported by Gov. : The amount supported by the government for each subscriber's telecom service, it is reimbursement for government funding on infrastructure development - Supported by Gov. : The amount supported by the government for each subscriber's telecom service, it is reimbursement for government funding on infrastructure development Some investment cost for infrastructure was supported by the government budget and given to the providers (KT and Dacom). The providers repaid it through the discount of telecom service fee to public org. (The facilities left after the service becomes the possession of the provider) Some investment cost for infrastructure was supported by the government budget and given to the providers (KT and Dacom). The providers repaid it through the discount of telecom service fee to public org. (The facilities left after the service becomes the possession of the provider) Funding System for Infrastructure  Operational System

34 Rural Connectivity in Korea Broadband internet is available in 99% of rural household 99.5% :xDSL 0.5% : Satellite For local towns and small villages with more than 50 households ( in terms of main telephone line subscribers), xDSL is serviced by major ISP(KT) In some countries, Under Serviced Area Licenses, USAL, however in Korea major operator KT do this project But for local towns less than 50 household, Government assistance with matching fund (ISP: 50%, central government : 25%, local governments :25%) We achieved 100 % of rural to be connected to Broadband by 2008

35 Lesson to South Africa The lesson to SA - Re-structuring SITA - More focusing consulting, coordination, policy development rather than development of system or delivering of service(not both judge and player) - Management of ICT project by document(law, order, guideline) not by capacity of SITA - Hiring of high quality professionals - Financial Support to run SITA 35


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