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Welcome to the Webinar Event will promptly commence at 8:30 AM PST / 11:30 AM EST To submit questions to the panel during the webinar –

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Presentation on theme: "Welcome to the Webinar Event will promptly commence at 8:30 AM PST / 11:30 AM EST To submit questions to the panel during the webinar –"— Presentation transcript:

1 Welcome to the Webinar Event will promptly commence at 8:30 AM PST / 11:30 AM EST To submit questions to the panel during the webinar –

2 Agenda Time - 29-minutes  Disabled Veteran Business Alliance Introduction  Overview from the California Department of Insurance on AB 53  Case Study from LTGC and their Experience Working with a DVBE  Seven 30-second overviews of participating DVBEs  FAQs  Live Q&A (as time permits)  Reveal your new go-to resource for all things DVBEs for Insurers Speaker: Rich Dryden Executive Director Disabled Veteran Business Alliance

3 Disabled Veteran Owned Business = Great Value Speaker: Rich Dryden Executive Director Disabled Veteran Business Alliance

4 Insurer Supplier Diversity: California Department of Insurance

5 History  2011 Voluntary Survey  Appointment of Insurance Diversity Task Force  Assembly Bill 53 Speaker: Melanie Ramil Chief, External Affairs California Dept. of Insurance

6 AB 53  What does it do?  The First Year – 2013  Looking ahead Speaker: Melanie Ramil Chief, External Affairs California Dept. of Insurance 2013 AB 53 Results…

7 Procurement of: Disabled Veteran Business Enterprises (DVBEs) Contracts in 2012 California 10 Contracts $1 Million Speaker: Melanie Ramil Chief, External Affairs California Dept. of Insurance Non-California 33 Contracts $9 Million

8 Procurement by: Types of Certification (# of Contracts) Speaker: Melanie Ramil Chief, External Affairs California Dept. of Insurance

9 Procurement by: Types of Goods and Services Goods & Services with the most diverse contracts and spend in 2012… Speaker: Melanie Ramil Chief, External Affairs California Dept. of Insurance Claims Services Professional Services Information Technology

10 Goods & Services with the Most Diverse Contracts and Spend in 2012… Speaker: Melanie Ramil Chief, External Affairs California Dept. of Insurance CALIFORNIA # OF CONTRACTS DIVERSE SPEND ($M) % TOTAL DIVERSE SPEND C LAIMS S ERVICES 594$54858% I NFORMATION T ECHNOLOGY 149$13214% P ROFESSIONAL S ERVICES 159$626.6%

11 Procurement by: Types of Goods and Services Goods & Services with the least diverse contracts and spend in 2012… Speaker: Melanie Ramil Chief, External Affairs California Dept. of Insurance Telecom Office Supplies Travel & Entertainment Financial & Investment Services

12 For more information on the CDI Insurance Diversity Initiative… Visit: Speaker: Melanie Ramil Chief, External Affairs California Dept. of Insurance

13 Case Study: Utilizing a DVBE LTCG

14 Application Processing and Underwriting Ap Policy Administration Claims and Care Management Speaker: Tambree Borom Operations Manager LTCG More Than 1.4-Million LTC Policies Under Management

15 Contract would now require 3% DVBE participation per State of California mandates Speaker: Tambree Borom Operations Manager LTCG Found Patriot RN via the Disabled Veteran Business Alliance Key words: “claims processing and validation” helped the Alliance find vetted matches in their database

16 Our Requirements for a DVBE Subcontractor  Partnership  Flexibility to co-locate Patriot RN claims processing staff at one of our processing hubs  Willingness to be invested in our business/operations  Onsite business review meetings  Build / maintain employee team moral  Ability to quickly implement Speaker: Tambree Borom Operations Manager LTCG Ken Mulvey, RN President Patriot RN

17 Highlights of the Partnership:  Our DVBE partner has excelled at understanding our labor market and identifying quality resources as needed  They have brought on "A player talent" who we have actually hired at LTCG into trainer, supervisor and team lead roles  Our teams work very well together which has created a high performing organization Speaker: Tambree Borom Operations Manager LTCG

18 Disabled Veteran Owned Business = Great Value

19 California State DVBE Program California state agencies contract or subcontract for over $250 million annually with DVBEs Speaker: Rich Dryden Executive Director Disabled Veteran Business Alliance 25+ Years

20 20+ years Disabled Veteran Business Alliance Speaker: Rich Dryden Executive Director Disabled Veteran Business Alliance

21 Meet the DVBEs: PART 1 of 2

22 Scope: Nationwide Contact: Robert Severson Certifications: SDVOB, DVBE,MBE (760)

23 MJ King Insurance Services Founded 1988 Same Day Certificate of Insurance Scope: AZ, CA, NV, OR & UT Contact: Kip King Certifications: DVBE & SDVOSB (877)

24 Scope: National Contact: Douglas Pautsch Certifications: DVBE/SDVOSB (916)

25 Meet the DVBEs: PART 2 of 2

26 Scope: National Contact: Matthew P Gustat III, FDPHM Certifications: DVBE and SDVOSB (831)

27 HMO’s PPO’s POS Pierce and Associates Excellence, Service, and Integrity Scope: CA Contact: Roger A. Pierce Certifications: DVBE and SDVOSB (831)

28 Scope: National Contact: Ken Mulvey Certifications: DVBE (714)

29 Scope: National Contact: Greg Zackney Certifications: DVBE and SDVOSB(361)

30 Live Q&A

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36 FAQ The California Department of General Services maintains the official database of all qualified DVBEs. It provides company name, address, ownership, and certification status, and is searchable not only by key words, UNSPSC and NAICS codes. Access to this database is through the database contractor, BidSync, at Where can I find a list of qualified DVBEs?

37 FAQ A deep and extensive network of support organizations has been developed over the last 25 years since the passage of the DVBE program law. Both the Department of Veterans Affairs (CalVet) and the Department of General Services have professional staff that work with all stakeholders. CalVet also hosts a DVBE Advisory Board which meets quarterly to review program matters and recommend improvements. The Disabled Veterans Business Alliance has a professional staff that works with both government and private sector organizations to help qualify and match DVBEs with potential contracting opportunities. Additionally, taxpayer-funded groups like the Small Business Development Centers and the Procurement Technical Assistance Centers help DVBEs grow their businesses and prepare for the challenging world of government and corporate contracting. What resources are there to help us find DVBEs for contracting or subcontracting opportunities?

38 FAQ The Disabled Veterans Business Alliance works with both government agencies and prime contractors to identify and connect DVBEs with specific contracting opportunities. In addition, various organizations including the Alliance sponsor and/or participate in business matchmaking events. How can we vet DVBE firms for particular purposes?

39 FAQ The Insurance Diversity Initiative was established by Insurance Commissioner Dave Jones in an effort to focus on diversity issues within California's $123 billion insurance industry. What is the Insurance Diversity Initiative?

40 FAQ To California's minority, women, and disabled-veteran owned businesses (MWDVBEs or "diverse businesses"), this Initiative represents an open door to a once seemingly impenetrable market and thus increased business opportunities. The Department’s biennial Insurer Supplier Diversity Survey will now provide vital information to diverse businesses on where and how to search for new opportunities within the insurance industry. How does the initiative help diverse businesses?

41 FAQ Yes! The reports of the 2013 Survey are now posted and available online (www.insurance.ca.gov/diversity). The reports and the “Resource Documents” created give diverse businesses the opportunity to 1) find insurance companies who are dedicated to supplier diversity; 2) find out what kinds of programs and opportunities exist at a company; and 3) who to contact at the company if interested in a contract. As a diverse business, does the Survey provide helpful information to me?

42 FAQ We do not maintain a database of diverse suppliers. However, we want to give insurers the opportunity to meet California’s diverse businesses! This is why we hold an Annual Diversity Summit. At the 2014 Summit, we are planning to include a matchmaking session. What resources are available within the Department of Insurance as an insurer?


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