Presentation on theme: "Project/ Open Technology Adoption and Competitive Advantage in the Translation Industry."— Presentation transcript:
Project/ Open Technology Adoption and Competitive Advantage in the Translation Industry
Project/ Open Contents What is Project/Open? –Project-ERP –What is Open-Source? Competition in the Translation Industry –Sources –Arenas Technology Adoption –Example: Translation Memories New Technologies Project/Open Modules
Project/ Open What is Project/Open?
Project/ Open What is Project/Open? “Project-ERP” Integration Solution for Translation Agencies 100% pure Internet It’s mostly free software! We earn our money with additional modules, installation and support Projects Users Clients Costs File Storage Work- flow Sales Trados Integra- tion Project Forum Freelance Database Invoicing Purchase Orders
Project/ Open What is Open-Source? Everybody can use and copy open-source programs “Science model”: Everybody contributes and shares Mouth-to-mouth marketing Development costs are much lower Sales costs are much lower Revenues from installation & support are sufficient
Project/ Open Competition in the Translation Industry
Project/ Open Translation Value Chain MLV Clients PMEditingSales StaffingQC Trans. Quality Man. The “classical” MLV (Multi Language Vendor) uses a lot of freelancer (“Editing” and “Trans.”) to provide the service for his customers. Only a few language resources (“QC”) are working in-house as staff. The “Classical” MLV Model
Project/ Open MLV SLV MLV Translation Value Chain Clients PMEditingSales StaffingQC Trans. Quality Man. Larger or more sophisticated (localization) projects require specialized resources, so the MLV needs to subcontract to specialized SLVs However, these SLVs are not allowed to communicate with the client directly, resulting in a huge overhead. The “valued” contributed by MLV is limited to sales, QC and PM Subcontracting to SLVs
Project/ Open SLV MLV SLV MLV Translation Value Chain Clients PMEditingSales StaffingQC Trans. Quality Man. As a result, MLVs get frequently bypassed or “disintermediated” Customers start to work with sophisticated SLVs directly and save up to 40% Bypassing the MLV
Project/ Open SLV MLV SLV MLV Translation Value Chain Clients PMEditingSales StaffingQC Trans. Quality Man. MLV Defensive strategies MLVs try to defend by “integrating upwards” towards the customer to create lock-in and by beefing up their sales force Lionbridge’s losses have reduced since 2002…
Project/ Open This feels like the California gold rush. Just make sure to sell tools and denims… We are selling Translation Workflow… :-) SLV MLV SLV MLV Translation Value Chain Clients PMEditingSales StaffingQC Trans. Quality Man. Arenas Fighting Arenas
Project/ Open Arenas and Strategies Customer Integration -Learn -Improve-Learn Sales Staffing Project Management -Learn Quality Management “Production” Organization -Improve -Specialize on the language -Improve -Learn -Improve Small MLV SLVFreel. Large MLV Service -Learn -Extend/ Defend -Defend -Improve/ Defend -Defend -Improve/ Defend Arena
Project/ Open How to fight? Best management practices in each area/department IT tools Competitive „Weapons“ Strategic Operational Efficiency Specialization Languages subject area industry sector, ... Size ...
Project/ Open Example: TM-Adoption
Project/ Open TM-Adoption Benefit Very useful (saves 20%- 50% of the work) Driving Force Intense Competition, particularly after the advent of the Internet Why did adoption take so long? Translators are normally not very tech-savvy. TMs became easy to use only with the appearance of Windows/ Mac OS Figures from LISA 2002 TM Survey Interpolations % 20% 40% 60% 80% 100% Competitive Advantage for Early Majority Companies that replied to the LISA 2002 TM Survey
Project/ Open Types of Adopters Source: Everett Rogers, “Diffusion of Innovations”, % 20% 40% 60% 80% % Late Majority Laggards Early Majority Early Adopters Innovators (“Techies”) –Appreciate technology for its own sake Early Adopters („Visionaries“) –Will accept an 80% solution Early Majority („Pragmatists“) –Want a complete solution –Want to see it working Late Majority (“Conservatives”) –Focus on who else is doing it –Emphasize maturity of the technology Laggards (“Skeptics”) Innovators
Project/ Open Technology Portfolio % 20% 40% 60% 80% 100% Translation Memories in Translation Companies Fax in Translation Companies Qualitative curves for Fax and adoption
Project/ Open New Technologies
Project/ Open Translation IT Trends Problem Clumsy handling of files Communication in large project teams Hassle to manage TMs What is quality??? Price pressure, complex freelance market Long PM telephone calls with freelancers Solution Extranets for file download/ upload (FTP-Servers, Web- Access, …) Project Collaboration Distributed TM Quality Management/ Database Integrated Freelance/ Provider Databases (across offices, integrated with Quality DB) Freelance Self Service
Project/ Open Technology Portfolio % 20% 40% 60% 80% 100% Translation Memories in Translation Companies Fax in Translation Companies Qualitative curves for Fax and Project-ERP Distributed TM?
Project/ Open Jochen Hummel (Trados) „For the next wave of innovation, however, the key ingredient is what we at TRADOS are calling “collaborative workflow.” By combining technology support for localization project managers with a platform that provides task and process automation along the entire supply chain, collaboration between corporations, language service providers, and translators will reach a degree of transparency and efficiency that was heretofore impossible." "But here’s the key: it is only by making improvements along the entire supply chain that the industry can be transformed and enjoy the benefits of its next wave of growth.” Jochen Hummel, CTO TradosTrados Source: Client Side News 08.03
Project/ Open MLV SLV MLV SLV Translation Value Chain Clients PMEditingSales StaffingQC Trans. Quality Man.
Project/ Open Optimization Potential The analysis of the optimization potential has lead us to the modules of Project/Open The introduction of IT-tools is frequently meant to improve best- practices as well. Projects Users Clients Costs File Storage Work- flow Sales Trados Integra- tion Project Forum Freelance Database Invoicing FL- Purchase Orders Customer Integration Sales Staffing Project Management Quality Management “Production” Organization Service -Integrated Workflows -Multilingual CMS -Custom Apps. -Sales force automation -CRM -Data Warehouse -Integrated freelance databases -Quality database, integrated with freelance database -Translation Workflow -Semiautomatic PM -Balanced Scorecard -Internet Project Collaboration -Intranets/ Extranets -Service Mgmt. -CRM -Scorecards
Project/ Open Conclusion Know in what arenas you are playing Focus on a single area at a time Choose your weapons Don’t chose the wrong ones! Frank Bergmann Project/ Open