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“F ACE - TO -F ACE OR O N THE C OUCH IN P AJAMAS : R ESEARCH H ELP F ROM A NYWHERE !” Toni Olivas & Ian Chan California State University San Marcos

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Presentation on theme: "“F ACE - TO -F ACE OR O N THE C OUCH IN P AJAMAS : R ESEARCH H ELP F ROM A NYWHERE !” Toni Olivas & Ian Chan California State University San Marcos"— Presentation transcript:

1 “F ACE - TO -F ACE OR O N THE C OUCH IN P AJAMAS : R ESEARCH H ELP F ROM A NYWHERE !” Toni Olivas & Ian Chan California State University San Marcos

2 O BJECTIVES Identify cost-effective online/virtual reference tools Successfully conduct reference interaction techniques to use with distance students

3 I NTRODUCTION Face-to-face or on the couch… Libraries have limited budgets Free or low-cost tools

4 O H THE P LACES WE COULD GO ! Khan Academy University of Florida Digital Worlds Institute:

5 CSUSM B ACKGROUND California State University San Marcos Founded 1989 Fastest growing of 23 CSU campuses 10,276 students CSUSM Temecula branch CSU Online

6 L IBRARY S ERVICES Local StudentsDistant Students CSUSM databases 30 items (undergrad)/40 items (grad) 4 week checkout Renewals Holds Recalls Interlibrary Loan materials Circuit materials Instruction/Reference help Same Distance Services (Virtual/mail)

7 R EVIEW OF L ITERATURE For-profit B.A % (U.S. Department of Education, 2011) Initial expenditures on new equipment, software and training = substantial amount of time and money capital & recurrent costs; production & delivery costs; fixed & variable costs (Bartolic-Zlomislic & Bates, 1999)

8 R EVIEW OF L ITERATURE Software, training, licensing, maintenance, monitoring costs Bandwidth, network, security audit and compliance costs Han, 2011

9 R EVIEW OF L ITERATURE 91.5% received little to no distance education training while on the job (Fritts & Casey, 2010, p. 622) Successful use of technologies = Instructor attitudes (Askar & Umay, 2001; Huang & Liaw, 2005)

10 C OST E FFECTIVE S OFTWARE Course Management Systems (CMS/LMS) Blackboard Haiku LMS Coursekit Moodle

11 C OST E FFECTIVE S OFTWARE Instant Messaging (IM) Services Meebo LibraryH3lp Google Yahoo Spark (Ignite Realtime) Openfire IM

12 C OST E FFECTIVE S OFTWARE Screencast Applications Captivate Camtasia iShowU Jing (TechSmith) Example:

13 C OST E FFECTIVE S OFTWARE Video Chat Google Video Chat TokBox iChat Skype

14 S UCCESSFUL I NTERACTIONS 1. Plan 2. Make Friends w/IT 3. Focus on Objectives 4. Patient 5. Clear 6. Establish Relationship 7. “Meet” Often

15 I AN C HAN, W EB D EVELOPER Cost? Features and need? Easy to use? Instillation difficulty? Future? Community? Ian’s full online presentation:

16 C ONCLUSION Be adventurous Make time try new things Listen to others Failure is OK! If I can do it, YOU can certainly do it!

17 E XAMPLES U SED AT CSUSM Skype: Moodle: Jing: Library á la carte: Spark (Openfire): Drupal:

18 T HANK YOU … Q UESTIONS ? P LEASE CONTACT US ! Toni Olivas, Education Librarian (760) SKYPE: toni.olivas Ian Chan, Web Developer (760) https://biblio.csusm.edu/people/ichan CSUSM Library:


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