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SERVICE An advanced, powerful appointment booking & confirmation tool …….designed specifically for the Service Industry.

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Presentation on theme: "SERVICE An advanced, powerful appointment booking & confirmation tool …….designed specifically for the Service Industry."— Presentation transcript:

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2 SERVICE An advanced, powerful appointment booking & confirmation tool …….designed specifically for the Service Industry

3 2 Confirm-IT SERVICE Confirm-IT is an easy-to- use, robust appointment booking and confirmation system developed to increase productivity

4 3 Repair Confirm-IT SERVICE Confirm-IT addresses many Service-related work environments such as Delivery Service Installation

5 4 50% of ALL NO-SHOWS for appointments occur because they are simply forgotten Confirm-IT SERVICE This is LOST REVENUE! Yes, they will reschedule their appointment but your billable time is lost!

6 5 Confirm-IT can remind customers of their appointment by a telephone call, , text message or ALL THREE! SERVICE Confirm-IT SERVICE

7 6 Confirm-IT allows businesses to increase efficiency and professionalism resulting in TOTAL CUSTOMER CARE SERVICE Confirm-IT SERVICE

8 7 Reduces Missed Appointments What Confirm-IT Does

9 8 Provides a Working Calendar What Confirm-IT Does

10 9 Replaces Costly & Ineffective Reminder Cards & Phone Calls What Confirm-IT Does

11 10 Builds a Customer Database What Confirm-IT Does

12 11 Eliminates Old Unreliable Approaches What Confirm-IT Does

13 12 Tracks Performance By Appointments By Services By Your Providers (Technicians, Servicemen, Trucks, Service Bays, etc.) By Customers What Confirm-IT Does

14 13 Contacts Inactive Customers What Confirm-IT Does

15 14  Provides Live Service (if connected to tel. system- dial 0 to reschedule now)  Creates Customer Profile  Creates Appointment Notes  Generates Employee Work Schedule  Cancels Appointments  Provides Programmable Appointment Reminder- per customer What Confirm-IT Does What Else Confirm-IT Does

16 15 Increases REVENUES ! T H E B O T T O M L I N E ! What Confirm-IT Does

17 16 Confirm-IT’s Client software (the calendar) resides on a customer provided PC Using Confirm-IT Confirm-IT Calendar works with Windows 2000, XP and Vista And Confirm-IT’s Server Hardware does the rest of the work in the equipment room Confirm-IT client software (calendar) can be installed on numerous PC’s within your company- NO CHARGE!

18 17 Using Confirm-IT Programming Confirm-IT’s calendar is easy with the 10 page setup Wizard

19 18 Using Confirm-IT Tell Confirm-IT the hours and days you’re open

20 19 Enter your employees with the days and hours they work (numerous calendar views can be programmed) Using Confirm-IT

21 20 Using Confirm-IT All of your services get entered and are identified by an unique color along with the duration (adjustable per appointment) and cost/tax, if applicable.

22 21 Now you’re ready to open Confirm-IT’s calendar and begin booking appointments

23 22 Here’s a 1 day calendar view with appointments booked under the appropriate technician

24 23 Here’s a 2 day calendar view with appointments booked under the appropriate technician

25 24 Here’s a 2 day calendar view with appointments booked for 1 technician

26 25 Confirm-IT’s reports are extremely helpful in telling you how your business is doing

27 26 See how many Emergency calls the office received last week or all year. See which technician is the busiest or see which customer had the most service calls last month…it’s all so easy

28 27 The Customer Manager database stores all of the important information about your customers Click on the Advanced Tab for more features The Re-Schedule Reminder notifies the customer when it’s time to make another appointment. You set when (1 week, 20 days, 6 months), it’s your choice. The Notify Now feature contacts your customers immediately to pick up their car or that the installation is finished

29 28 The Calendar offers many programmable options allowing you to tailor Confirm-IT to your needs.

30 29 When a customer calls in, just click on an available appointment under the appropriate timeframe or technician.

31 30 An appointment box will open. Enter the first OR last name, OR address, OR zip code OR telelphone number. Confirm-IT will search your database and automatically enter all of the customer’s information. Now enter the relevant appointment information Click Save and the appointment is booked

32 31 Darren just came down with the flu and can’t work tomorrow. No problem, simply tell Confirm-IT to cancel his appointments 1-Select the date 2-Click on Darren 3-Click activate

33 32 Office Confirmed Home Confirmed Confirmed Cell Confirmed Text Msg Confirmed Callouts Begin From: Perrini Oil Services-You have a appointment June 15 between 1:00 and 5:00PM. To cancel please call the office at (212) Thank you. How Confirm-IT Works Appointments Booked

34 33 How Confirm-IT Works Icons appear in each appointment box and tell you the status and type of confirmation Move your cursor over an appointment box to see additional information

35 34 Confirm-IT’s calendar has a NOTES box so other users can be left important messages

36 35 When Confirming Appts Confirm-IT Can detect Busy, No Answer, Answering Machine/Voice Mail-plays appropriate message Programmable choices (1 to confirm, 2 to cancel, 3 to repeat, 0 to reschedule) or just a reminder call Calendar Icons/Confirmation Report How Confirm-IT Works

37 36 Sample Messages Appointment Confirmation Message Hello, this is “Business Name” calling to confirm your appointment on [Date] at [Time]. If you need to cancel this appointment please contact us at “Phone Number” to reschedule, thank you. Appointment Confirmation /Text Message Subject: [Business Name] You have an appointment on [Date] at [Time]. To cancel call [Phone Number], thank you How Confirm-IT Works

38 37 Confirm-IT Messages 1. Appointment Confirmation 2. Appointment Cancellation 3. Birthday 4. Office Closed Entire Business One Servce Provider 5. Inactive Customer 6. Appointment Re-Schedule 7. Date Appointment 8. Time Range Appointment 9. Notify Now How Confirm-IT Works

39 38 Each type of Callout has its own programmable options

40 39 Confirm-IT’s Payback OK, LET’S ASSUME…… 1. CI avoids just 1 missed Appointment/week 2. Appointment is for just $ in charges weeks/year  $ Confirm-IT saved you $7, in just the 1 st year!

41 40 Confirm-IT’s Payback This does not include the additional savings received eliminating your cost of a person to make manual telephone calls or your cost of reminder post cards!

42 41 Confirm-IT’s Payback Nor does it include the significant benefits of the additional features Confirm-IT provides that will bring even more profit to your bottom line.

43 42 Confirm-IT was designed and developed by CTL, a 17 year veteran and leader in the Telecommunications, Software Development, Interactive Voice Response & Voice Mail fields. There are over 75,000 CTL products installed worldwide. Confirm-IT Wrap-Up

44 43 Confirms Customer’s Appointments Tracks what you’re doing Contacts Overdue Customers Builds Customer Profile Generates Work Schedule Live Operator to reschedule Increases Your Professionlism, Efficiency and Productivity Confirm-IT Wrap-Up

45 44 Remote Access Notification to customers and employees Manufacturer Support Frees up your staff’s time Reminds customers to make appointment Fantastic Payback Model! EASY TO USE Confirm-IT Wrap-Up

46 45 Confirm-IT automatically and professionally reminds your customers of their appointment virtually ANYTIME, ANYWHERE

47 46 CTL Inc. 375 Bridgeport Ave Shelton, CT


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