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Talking Turkey To A Techhie: Coordination and Communication in the Library Systems Office.

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Presentation on theme: "Talking Turkey To A Techhie: Coordination and Communication in the Library Systems Office."— Presentation transcript:

1 Talking Turkey To A Techhie: Coordination and Communication in the Library Systems Office

2 Susan M. Johns Pittsburg State University Axe Library Pittsburg KS 66762

3 March 2001Talking Turkey

4 March 2001Talking Turkey

5 March 2001Talking Turkey

6 March 2001Talking Turkey  Communication

7 March 2001Talking Turkey  Communication  Coordination

8 March 2001Talking Turkey  Communication  Coordination  Consensus

9 Communication

10 March 2001Talking Turkey Communication  Techhie :  Know Who Your Alligators Are  Techhie :  Know Who Your Alligators Are  Librarian :  Know Who Your Heroes Are

11 March 2001Talking Turkey Communication  Techhie :  Think Public Service  Librarian :  Think Cutting Edge

12 March 2001Talking Turkey Communication  Techhie :  Listen Fully At Least Once (More is Better)  Librarian :  Get to the Meat (or the Potatoes) of the Problem

13 March 2001Talking Turkey Communication  Techhie :  Ask For Relevant Examples  Librarian :  Provide Relevant Examples

14 March 2001Talking Turkey Communication  Techhie :  Ask for Constructive Feedback :  Librarian :  Give Constructive Feedback

15 March 2001Talking Turkey Communication  Techhie :  Acknowledge Problems, Verbally and In Writing  Librarian :  Ask Questions and Speak Up

16 March 2001Talking Turkey Communication  Techhie :  Document Every Move You Make  Librarian :  Document Frustrations *and* Successes

17 March 2001Talking Turkey Communication  Techhie :  Get Voice Mail. Find a Way to Maintain Contact and Still Do Site Visits  Librarian :  Allow Techhies Time for On-Site Visits, Especially the Bathroom!

18 March 2001Talking Turkey Communication  Techhie :  Get Email  Respond to Email  Use Helpdesk Software Only When Necessary  Librarian :  Use Email When Possible  Implement Report Forms  Save Voice Mail for Emergencies

19 March 2001Talking Turkey Communication  Techhie :  Phone Calls Provide Answers. Seek Answers Always  Librarian :  Don’t Interrupt Phone Calls

20 March 2001Talking Turkey Communication  Techhie :  Identify What is Cause and What is Effect  Librarian :  Know When It Is Appropriate to Ask WHY and When It Is NOT

21 March 2001Talking Turkey Communication  Techhie :  Use Milestones to Communicate With Staff  Librarian :  Expect Milestones and Progress Reports

22 Coordination

23 March 2001Talking Turkey Coordination  Techhie :  Set a Standard, Including Ethics and Policies  Librarian :  Don’t Ask Staff to Bend the Rules

24 March 2001Talking Turkey Coordination  Techhie :  Notify Key People of Project Deadlines and When Project is Complete  Librarian :  Develop Expectation of Time Frame and “Systems Time” and Adjust Accordingly

25 March 2001Talking Turkey Coordination  Techhie :  Write Down Documentation  Librarian :  Write Down Requests

26 March 2001Talking Turkey Coordination  Techhie :  Notify Scheduled Downtime Well In Advance  Librarian :  Allow Scheduled Downtime and Use It Constructively

27 March 2001Talking Turkey Coordination  Techhie :  Plan Ahead. Don’t Wait for a Crisis  Librarian :  Make Funding Available for Scheduled Development So You Don’t Have to Have a Crisis

28 March 2001Talking Turkey Coordination  Techhie :  Know When to Goof Off and When to Get Busy  Librarian :  Clip Cartoons. Techhies Need Them, Yea and Verily, They Live By Them

29 March 2001Talking Turkey Coordination  Techhie :  Use Quiet Time Effectively  Librarian :  Allow Quiet Time

30 March 2001Talking Turkey Coordination  Techhie :  Prioritize Projects. Complete Projects  Librarian :  Expect Projects to Be Completed and Rejoice When They Are

31 Consensus

32 March 2001Talking Turkey Consensus  Evaluate Completion.  What Can We Learn From Achieving (or Not Achieving) Completion?

33 March 2001Talking Turkey Consensus  Time is Valuable.  Time is Money.  Time is Critical.

34 March 2001Talking Turkey Consensus  Reject No Chocolate or Food, No Matter How Stale or Archival

35 March 2001Talking Turkey Consensus  Reject No Chocolate or Food, No Matter How Stale or Archival  Make Brownies Regularly, Do Not Underestimate Their Value

36 March 2001Talking Turkey Consensus  Each Needs the Other to Do The Job

37 March 2001Talking Turkey Consensus  Each Needs the Other to Do The Job  Without the Other, Each Can Fail

38 March 2001Talking Turkey Consensus  Each Needs the Other to Do The Job  Without the Other, Each Can Fail  If Communication and Coordination Fail, Both Will Fail

39 March 2001Talking Turkey Consensus  If Both Technician and Librarian Work Together

40 March 2001Talking Turkey Consensus  If Both Technician and Librarian Work Together  If Both Technician and Librarian Work Together,  Both Succeed


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