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Lesson objective Understanding the concept of team Guidelines to design, develop and support highly effective team.

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Presentation on theme: "Lesson objective Understanding the concept of team Guidelines to design, develop and support highly effective team."— Presentation transcript:

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2 Lesson objective Understanding the concept of team Guidelines to design, develop and support highly effective team

3 What is a Team Team comprises of group of people linked in a common purpose Teams are especially appropriate for conducting tasks that are high in complexity and have many interdependent subtasks.

4 Let us watch this video to understand the concept clearly The meaning of TEAM. Together Everyone Achieves More ! 2.0 (Enhanced version)_(360p).mp4 The meaning of TEAM. Together Everyone Achieves More ! 2.0 (Enhanced version)_(360p).mp4

5 Stages in Team Development StagesCharacteristicEmotions FormingAn individual makes the transition from individual to team member and get acquainted with other team members. Eager to start the project Excitement, anxiety, Anticipation or hesitation StormingWork progress slowly, members begin to test limits, conflict emerges and tension increases Frustration, anger, hostility NormingRelationship among team member and leader settles, conflicts are resolved, cohesion starts to develop. Work performance and productivity improves Confidence and positive PerformingTeam members are highly committed and eager to achieve the project objectives. Great level of interdependency makes the team fully empowered Performance very high. Members are confident.

6 Role of Team leader at each level of Team development Forming : provide direction and structure to the members, communicate the team objective clearly. Create a vision of the benefit of successful completion of the project Storming: Provide clarification on the responsibility of each team member, involve the members in decision making and problem solving. Provide a supportive environment Norming : reduce directions and provide a more supportive role. Recognise the progress made and set guidelines for expected performance Performing. Delegate responsibility and assist the team members to reach the project objective

7 Team building “ Team Building” is the process of enabling the team to reach their goal

8 Why team building The work environment is becoming more and more complex, demanding and competitive. Organisation understand this reality and is including team work in some areas of operation – Eg : Shift in the sorting work under MNOP from individual responsibility to group responsibility. Here the whole set of activities from bag opening till bag closing is a collective work. – The KPI score of one office in MNOP ( Ex: D+X, Delivery PO performance etc ) are affected by the performance of another office handling the article. In this scenario team building enables better communication, easier problem solving, better understanding and ultimately eases the work pressure

9 Activity Trainees to visit the MNOP KPI website and identify the KPIs which are dependent on Team work rather than individual excellence

10 How to start ? The key to successful team building in work place is 2 C’s – Consistency – Commitment Team building is not a one time activity or an isolated event. It is a process that requires an integrated holistic plan in order to ensure success in achieving the goal

11 Build highly Effective Teams Too often teams are made by gathering a group of people and expecting them to find a way to work together Teams are most effective when carefully designed with respect to members, objectives, time line etc Let us discuss how to design, develop and support highly effective team

12 1. Set clear goals Set clear goals for the results to be produced by the Team The Goal should be SMART – S pecific – M easurable – A chievable – R elevant – T ime- bound

13 Set Goals The goals may be decided collectively by taking input from other members of the organisation eg of goals – To achieve 98 % delivery in speed post in all the beats within a period of 2months – To achieve the target of 50 e-post message booking per month for the remaining period of financial year Write down the goals for eventual communication with the team members

14 2. Set clear objectives for measuring the achievement of Goals The objectives that will help to achieve the “GOALS” also should also be designed to be “SMART” Objectives can be 1.Assessing the work load of each beat 2.Beat reorganisation 3.Ensuring timely leaving of postmen from the office

15 Objectives Ex: – Preparing the blue print for the project – Approval of blue print – Development of the software – UAT – Inclusion the result of UAT – Rolling out in one post office – Consolidating the learning from the roll out – Making necessary corrections in the process/ software based on the first roll out – Testing – Pilot roll out

16 3. Clear and consistent communication in the Team Define a mechanism for clear and consistent communication among the team members – Consistent communication is the most important trait of a successful team. – Successful team sometimes even over communicate – Ensure that All members regularly receive and understand similar information about the group – goal, accomplishments Communication can be delivered through status reports, meetings, emails etc

17 4. Define the procedure for decision making / problem solving Successful teams regularly encounter situations where they must make decisions and solve problems. Too often the group resort to extended discussions until members become tired and frustrated and eventually just opt for any action or take the action suggested by the member who voice the strongest opinion Successful group should – document a procedure whereby the group can make decisions and ensure that all members are aware of the procedure – Eg: procedure might be – decisions are made first by aiming for consensus within a certain time frame and if consensus is not achieved within the timeframe, then group resort to majority

18 6. Decide the members of the group Consider the extent of expertise needed to achieve the goals, including areas of knowledge and skill. It is better to have a person with skills for facilitation and meeting management as member Attempt to include sufficient diversity of values and perspective in members to have robust ideas and discussions Another critical component is availability – members should have time to attend every meeting and perform required task between meetings

19 7. The time frame for achieving the goals Time frame for achieving the goal should be clearly defined The time frame can be worked out based on – The expertise required to achieve the goals – Resources required and the time to mobilise the resources – These time lines should be clearly communicated to the members of the team

20 8. Assign the role of leader The leader should focus on the systems and procedures, not on the personalities of the team Leader should ensure that – all team members understand the goal and objective – Are active towards achieving the same – Utilize the prescribed procedure for making decisions and solving the problems

21 9. Assign the role of communicator Communication is the most important trait of successful team One member should be identified to ensure that all members receive regular communication about purpose, roles and status Communication also should be with people outside the team, especially with decision makers.

22 10. Identify the resources required Start by analysing the goals. What are required to achieve them. Eg – member may benefit from a training on the speed post delivery procedure, identify the training resource, coordinate with divisional admin for arranging the training. For reorganising the beat – concerned member may require the norms, procedure

23 11. Calculate the cost involved in providing the resource Calculate the cost for arranging the resource. Eg. TA/ DA for participants Get the approval of the appropriate authority

24 13. Contact each team member Before the first meeting, invite each potential team member to be part of the team Try to meet each person and explain the goal of the project, the expected benefits, time frame for the project This ensure the buy-in from the members After this, the first meeting can be held

25 14, team building activities Team building activity like exercises in which members help each other in solving a short problem. This will help the members to work together, voice their concern, or frustration about the progress of the team

26 Activity : Team Building exercise

27 15. First team meeting In the first team meeting, state the goals of the team, expectation from each member, benefit to the organisation, time frame, process for decision making/ problem solving etc should be communicated

28 16. Monitor Usually the team starts out with a craefully designed plan, but later abandon the plan once the initial implementation was underway Some times if the project is behind the schedule, the team members conclude that the project is not successful There should be constant monitoring, revision and re-adjustment

29 17. Support team members It is critical that the team leaders are available to provide support and resources needed The team leader should regularly monitor progress on achieving their goal, Provide encouragement Ensure team members are freed to attend the meetings and work related to the team

30 18. Celebrate One of the best way to avoid burnout is to regularly celebrate accomplishments, recurring and small successes not just the final goal

31 Watch this video Could you build a winning team like this__(360p).mp4Could you build a winning team like this__(360p).mp4


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