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Professional Development System Adult Literacy Instruction: Why Soft Skills are Important to All 10:50 am – 12:05 pm Kim Rossman Tutors of Literacy in.

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Presentation on theme: "Professional Development System Adult Literacy Instruction: Why Soft Skills are Important to All 10:50 am – 12:05 pm Kim Rossman Tutors of Literacy in."— Presentation transcript:

1 Professional Development System Adult Literacy Instruction: Why Soft Skills are Important to All 10:50 am – 12:05 pm Kim Rossman Tutors of Literacy in the Commonwealth kim@tlcliteracy.org www.tlcliteracy.org 814.867.0203

2 Professional Development System Agenda Welcome Objectives Soft Skills – Definition – Food for thought – Instruction – Assessment Activity Discussion Questions

3 Professional Development System Session objectives At the end of the session, participants will: – develop a plan for teaching a specific soft skill in their classroom, tutoring and/or mentoring session.

4 Professional Development System A few questions If you are currently providing one-on- one instruction to an adult learner please raise your hand.

5 Professional Development System A few questions If you are currently providing instruction to adult learners in a small group or classroom setting please raise your hand.

6 Professional Development System SOFT SKILLS ~ DEFINITION

7 Professional Development System Definition Google – “Personal attributes that enable someone to interact effectively and harmoniously with other people”. livecareer.com – “Soft skills are general skills - like the ability to accept feedback, work collaboratively, manage your time, etc. These are skills that will help you in a wide range of jobs, not just the target job you're applying for.”

8 Professional Development System Examples of soft skills _____________________________________________

9 Professional Development System SOFT SKILLS ~ WHAT DO EMPLOYERS WANT?

10 Professional Development System What soft skills do employers want? “The CEOs tell us, ‘Don’t worry so much about the technical skills… We need you to teach them how to show up on time, how to work in teams, how to take supervision.’” From Hard Work on Soft SkillsHard Work on Soft Skills

11 Professional Development System What soft skills do employers want? In Are They Really Ready to Work (2006) employers have indicated the four most important foundation skills needed by employees are:Are They Really Ready to Work

12 Professional Development System What soft skills do employers want? In Are They Really Ready to Work (2006) employers have indicated the four most important foundation skills needed by employees are:Are They Really Ready to Work – Professionalism/Work Ethic – Oral and Written Communication – Team Work/Collaboration – Critical Thinking/Problem Solving

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14 Professional Development System 2013 Forbes survey 1. Ability to work in a team 2. Ability to make decisions and solve problems 3. Ability to plan, organize and prioritize work 4. Ability to communicate verbally with people inside and outside an organization 5. Ability to obtain and process information 6. Ability to analyze quantitative data 7. Technical knowledge related to the job 8. Proficiency with computer software programs 9. Ability to create and/or edit written reports 10. Ability to sell and influence others

15 Professional Development System SOFT SKILLS ~ FOOD FOR THOUGHT

16 Professional Development System Do you think instructors can directly, explicitly teach soft skills? If so, how?

17 Professional Development System Do you think instructors can directly, explicitly teach soft skills? Group activities – team building Problem solving - walk through real life dilemma, POCS chart, role playing Timeliness Organization Oral and written communication Body language activity Mock interviews Set up instructional setting like the workplace Put learner in employer’s position

18 Professional Development System Food for thought What are the roles of awareness and assessment in the process?

19 Professional Development System More food for thought Can you think of any soft skills’ deficits the learner(s) you work with may have?

20 Professional Development System And more … Can you think of any soft skills deficits the learner(s) you work with may have? Do you think the learner is aware of the deficit(s)?

21 Professional Development System … Can you think of any soft skills deficits the learner(s) you work with may have? Do you think the learner is aware of the deficit(s)? How do you think the learner could be motivated to improve his/her soft skills?

22 Professional Development System … Can you think of any soft skills deficits the learner(s) you work with may have? Do you think the learner is aware of the deficit(s)? How do you think the learner could be motivated to improve his/her soft skills? How can you show him/her where he/she is in terms of soft skills?

23 Professional Development System SOFT SKILL ASSESSMENTS

24 Professional Development System Did you know… PA Common Core Academic Standards PA Common Core Academic Standards have a section for soft skills?

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31 Professional Development System Other assessments? What have you used?

32 Professional Development System INSTRUCTION OF SOFT SKILLS

33 Professional Development System Instruction of soft skills Examples of activities: “What if …” scenario or multiple choice questions (Soft Skills Discussion Resource)Soft Skills Discussion Resource Body Language Awareness Activities Service learning, projects Provide a realistic workplace scenario (i.e. you see someone at work take money that doesn’t belong to them) then ask the questions:  What is the problem?  What do you need to do?  How are you going to do it?  Did you fix the problem?  Did you do a good job? Other ~ what have you used?

34 Professional Development System Instruction of soft skills How can the learner know if he/she is improving in an area?  Collaboratively develop a rubric  Other

35 Professional Development System Soft skills rating rubric Skill to be developed Beginning (Rarely) Emerging (Sometimes) Developing (Often) Competent (Consistently) Handout

36 Professional Development System ACTIVITY ~ EXAMPLE THEN PRACTICE

37 Professional Development System Handout SCANS skills activity ~ overview Complete the following sections of the Foundation Skills Self- Appraisal on behalf of a learner or group of learners with whom you work.  Basic Workplace Skills  Basic Employability Skills Partner with a peer to: a) Identify a mutual skill needed by the learners with whom you work b) Develop a plan for addressing needed skill (complete back of form) c) If time, develop a rubric for assessing progress d) Share your plan with the group

38 Handout

39 Professional Development System Example of activity Completed assessment for learner being tutored Focusing on the result: I am on time for work.

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41 Professional Development System Specific learning objective By the end of this activity I would like the learner to be able to: – Come to at least 13 out of 15 tutoring sessions on time. If running late or unable to attend a session, he must notify me in advance, using our previously established guidelines.

42 Professional Development System Measurement of objective I will know that this objective was met after 15 tutoring sessions. We will look at the tracking of his attendance and punctuality. We will develop a chart or other graphic organizer for the learner to track his own attendance and punctuality so he can have visual representation of his performance.

43 Professional Development System Achievable Yes, based on what I know about this learner and the supports in place for him, he will be able to achieve this objective.

44 Professional Development System What is the activity and is it relevant? The activity will involve the learner and tutor sitting down together to establish clear guidelines on attendance. We have already developed standard procedures for notifying each other if we are unable to attend a session or if we are running late so this will be a review of material already developed. The activity will involve the learner doing the same things he needs to do for his job. He will need to show up to the tutoring sessions on time. If running late or unable to attend, he needs to follow our agreed upon procedures which are similar to those he needs to adhere to at his job.

45 Professional Development System Authentic materials The tasks being monitored are the same as those needed to keep his current job (and, most likely, any future jobs he may get).

46 Professional Development System Time frame The goal is to accomplish this activity within 15 tutoring sessions.

47 Professional Development System Transfer of skill The learner understands that these are skills he needs in order to keep his job. After we work on this activity we will discuss how he can continue to do these things properly in his work environment so he can keep his job and possibly, eventually, get a promotion.

48 Professional Development System Handout SCANS skills activity ~ overview Complete the following sections of the Foundation Skills Self- Appraisal on behalf of a learner or group of learners with whom you work.  Basic Workplace Skills  Basic Employability Skills Partner with a peer to: a) Identify a mutual skill needed by the learners with whom you work b) Develop a plan for addressing needed skill (complete back of form) c) If time, develop a rubric for assessing progress d) Share your plan with the group

49 Professional Development System Plan Learning objective How will you determine and measure if objective(s) have been met? What contextualized activities can you develop that will provide measurable outcomes? What authentic materials are being used? Is the activity challenging for the learner, yet not too difficult? Timeframe? Transfer of skills?

50 Professional Development System Example ~ Soft skills rating rubric Skill to be developed Beginning (Rarely) Emerging (Sometimes) Developing (Often) Competent (Consistently) Be on time for work. (instructional session) Shows up late for work 4 out of 5 work days, without proper notification (and most likely loses job) Shows up late for work 3 out of 5 days, with proper notification 50% of the time Shows up late for work 1 out of 5 days with proper notification 80% of the time Shows up late for work less than 1 out of 5 days with proper notification 100% of the time

51 Professional Development System DISCUSSION & QUESTIONS

52 Professional Development System Please remember to complete the evaluation at the end of the day. https://www.surveymonkey.com/r/tinstitute2014

53 Professional Development System Resources Are They Really Ready to Work? Employers’ Perspectives on the Basic Knowledge and Applied Skills of New Entrants to the 21st Century U.S. Workforce Are They Really Ready to Work? Employers’ Perspectives on the Basic Knowledge and Applied Skills of New Entrants to the 21st Century U.S. Workforce Bissonnette, Denise. 1999. 30 Ways to Shine as a New Employee, A Guide to Success in the Workplace. Chatsworth, CA: A Milt Wright & Associates, Inc. Publication Bissonnette, Denise. 1999. 30 Ways to Shine as a New Employee, A Guide to Success in the Workplace. Equipped for the Future Resources Guide to Adult Education for Work, Transforming Adult Education to Grow a Skilled Workforce Guide to Adult Education for Work, Transforming Adult Education to Grow a Skilled Workforce

54 Professional Development System Resources, continued Hard Work on Soft Skills, Creating a “Culture of Work” in Workforce Development, Working Ventures Hard Work on Soft Skills “Keep that Job”, article from the May, 1936 issue of Current Psychology and PsychoanalysisKeep that Job O*Net OnLine Workforce Skills Self-Appraisal and other PA Workforce Education Resources including Foundations Skills materials Workforce Skills Self-Appraisal and other PA Workforce Education Resources Soft Skills Discussion Resource (Brief), Learning Resources, Inc.Soft Skills Discussion Resource (Brief

55 Professional Development System Resources, continued New Ways to Work Quality Work-Based Learning Toolkit, Kansas City, Kansas Public Schools Creating Quality Work-Based Learning How-To Guides for Workplace Tours, Job Shadows and more Building the Classroom Connection Teacher Guide to the Work-Based Learning Plan Workplace Partner Guide to the Work-Based Learning Plan Student Guide to the Work-Based Learning Plan Tools Factsheets Resources

56 Professional Development System THANK YOU FOR YOUR TIME! Feel free to contact me at: kim@tlcliteracy.org or visit us at: www.tlcliteracy.org kim@tlcliteracy.org www.tlcliteracy.org

57 Professional Development System Everyday materials for developing life skills Public School Materials Registration forms School handbooks Parent-teacher communications Homework Excuse forms Lunch menus Permission slips Medical Information Forms Insurance Prescriptions Over-the-counter medicine instructions Poison or hazardous materials information Employment Material Applications Job Manuals Report Forms Time cards Newspapers Want ads Community announcements Utility/Financial Information Bills Check writing Account balancing Shopping Transportation Schedules


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