Development Release Operations Support / ITSM Planning What do you mean we are going to release that ? We need to use that app server ! What issue ? Sorry have not got time to fix that… Why have you not read the spreadsheet ? We have an SLA !! It works on my machine.. And in our test environment Sorry we have to wait for all the forms to be completed !
After Integration Test results are recorded in test tools during test execution Spreadsheets used to communicate defects to other groups Email and rekeying used to manage defects in development Manual process for status report and reporting
Defects flow into project management, development and requirements Work is allocated to the defects in development Status is reported in project management Status of requirements are updated in requirements
Operations send email and update spreadsheets for ticket information Spreadsheets are used for ticket status reporting and analytics Email used for high severity defects and issues Information is aggregated periodically to create total quality metrics
Tickets / Problems flow seamlessly into the Agile development process High importance tickets are moved into sprints Status of applications is reported in real time Project team and operations can collaborate in context