2. 1 In Summation l Violent Confrontation Avoidance is an art not a science. l The only opinion that counts is the one of the person actually on the scene. l If you weren’t assaulted you were successful.

3. 2 References l Dr. Albert Mehrabian, Psychology Today l Drs. Gabriel and Nilli Raam, Laboratory for Scientific Interviewing, Tel Aviv, Israel. l SA Clint Van Zant, Agent Profiling Course, Behavioral Science Unit, FBI Academy, Quantico, VA. l Denied Area Operations Course, Camp Perry, VA. l The Gentle Art of Interviewing, Robert F. Royal and Steven R. Schutt. l Sandy Herchcovis, 7 th International Conference on Work, Stress and Health. l Dr. Clark McGowan, Rush University Medical Center, Oakland, CA. l Dr. Karen Sugden, Duke University of NC. l wordnetweb.princeton.edu/perl/webwn wordnetweb.princeton.edu/perl/webwn l Missouri General Assembly Missouri General Assembly

4. More Information St. Louis Public Schools l Charles Burton Human Resources 345-2251 l Kevin Coyne Risk Management 345-2397 l Steven Harmon Legal Counselor 345-2242 l Cecil Jenkins Safety and Security 345-2341 3