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Briefing of the Honourable Ministers of Trade and Investment CONSUMER PROTECTION COUNCIL (CPC)

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Presentation on theme: "Briefing of the Honourable Ministers of Trade and Investment CONSUMER PROTECTION COUNCIL (CPC)"— Presentation transcript:

1 Briefing of the Honourable Ministers of Trade and Investment CONSUMER PROTECTION COUNCIL (CPC)

2 INTRODUCTION WHO WE ARE The Consumer Protection Council (CPC) is the apex consumer protection agency of the Federal Government of Nigeria Following the United Nations Economic and Social Council resolution, urging Governments to develop, strengthen or maintain a strong consumer protection regime in their countries, CPC was established by Act No. 66 of 1992, but started partial operations only in 1999 Our mandate requires us to encourage businesses to adopt best practices & thereby ensure the well-being of consumers The Consumer Protection Council (CPC) is the apex consumer protection agency of the Federal Government of Nigeria Following the United Nations Economic and Social Council resolution, urging Governments to develop, strengthen or maintain a strong consumer protection regime in their countries, CPC was established by Act No. 66 of 1992, but started partial operations only in 1999 Our mandate requires us to encourage businesses to adopt best practices & thereby ensure the well-being of consumers

3 VISION AND MISSION OUR VISION To be a dynamic, effective and responsible apex consumer protection agency of the Federal Government of Nigeria, championing the cause of fully sensitised consumers to achieve a caring and sufficiently consumer-friendly community

4 VISION AND MISSION OUR MISSION Committed to protect and enhance consumers’ interest through information, education and enforcement of appropriate standards for goods and services and to promote an environment of fair and ethical trade practices

5 OPERATIONS ORGANISATIONAL STRUCTURE CPC has a Board, which formulates policies for the running of the Council; & a Director General, responsible for its day to day running Six Departments:- Consumer Education, Surveillance & Enforcement, Quality Assurance & Development, Planning Research & Statistics, Administration & Finance Three Units:- Legal, Public Relations & Internal Audit CPC has a Board, which formulates policies for the running of the Council; & a Director General, responsible for its day to day running Six Departments:- Consumer Education, Surveillance & Enforcement, Quality Assurance & Development, Planning Research & Statistics, Administration & Finance Three Units:- Legal, Public Relations & Internal Audit

6 FUNCTIONS OBJECTIVES The objectives of the CPC are to: Check & minimise imperfections in the marketplace Balance the power relations between consumers and producers of goods and services Enhance collaboration among regulatory bodies to better the lot of Nigerian consumers Create a level playing field for businesses to operate effectively The objectives of the CPC are to: Check & minimise imperfections in the marketplace Balance the power relations between consumers and producers of goods and services Enhance collaboration among regulatory bodies to better the lot of Nigerian consumers Create a level playing field for businesses to operate effectively

7 FUNCTIONS OBJECTIVES… II Other objectives of the CPC are to: Ensure robust legislation for consumer protection Take consumer protection activities to the grassroots in order to protect vulnerable consumers Get Nigerian consumers to imbibe the culture of being responsible & assertive consumers (particularly from the young age) Other objectives of the CPC are to: Ensure robust legislation for consumer protection Take consumer protection activities to the grassroots in order to protect vulnerable consumers Get Nigerian consumers to imbibe the culture of being responsible & assertive consumers (particularly from the young age)

8 KEY FUNCTIONS CORE RESPONSIBILITIES Providing speedy redress to consumers complaints Eliminating fake and substandard products from the market Organising & undertaking consumer awareness programmes Providing speedy redress to consumers complaints Eliminating fake and substandard products from the market Organising & undertaking consumer awareness programmes

9 KEY FUNCTIONS CORE RESPONSIBILITIES… cont’d Issuing guidelines to producers of goods and services Ensuring that consumers interest receive due consideration at appropriate forum Encouraging businesses to adopt best practices Encouraging the formation of voluntary consumer groups or associations Issuing guidelines to producers of goods and services Ensuring that consumers interest receive due consideration at appropriate forum Encouraging businesses to adopt best practices Encouraging the formation of voluntary consumer groups or associations

10 OPERATIONS TARGETS OF THE ORGANISATION The following targets have been set by the Council for the period 2011 – 2015: Achieve 80% average level of awareness of consumer rights in Nigeria Successfully resolve not less than 85% consumer complaints Reduce the current level of sub-standard goods and services in Nigeria by 75% Reduce incidences of injuries and deaths resulting from hazardous products The following targets have been set by the Council for the period 2011 – 2015: Achieve 80% average level of awareness of consumer rights in Nigeria Successfully resolve not less than 85% consumer complaints Reduce the current level of sub-standard goods and services in Nigeria by 75% Reduce incidences of injuries and deaths resulting from hazardous products

11 OPERATIONS TARGETS OF THE ORGANISATION…. II For the period 2011 – 2015, we also intend to: Reduce sharp/ fraudulent business practices by 50% Increase consumers value for money by 65% Increase the Council’s visibility to 90% Increase operational efficiency of the Council by 50% For the period 2011 – 2015, we also intend to: Reduce sharp/ fraudulent business practices by 50% Increase consumers value for money by 65% Increase the Council’s visibility to 90% Increase operational efficiency of the Council by 50%

12 OPERATIONS STRATEGIES TO MEET THE TARGETS To achieve our targets for the period, , we shall embark on the following: Intensification of enforcement operations to rid the market of fake, counterfeit, hazardous, expired & banned products Speedying up the Council’s complaints resolution process Sustaining on-going consumer awareness campaigns & introducing new ones Registering and monitoring products, services & sales promotions in the country To achieve our targets for the period, , we shall embark on the following: Intensification of enforcement operations to rid the market of fake, counterfeit, hazardous, expired & banned products Speedying up the Council’s complaints resolution process Sustaining on-going consumer awareness campaigns & introducing new ones Registering and monitoring products, services & sales promotions in the country

13 OPERATIONS STRATEGIES TO MEET THE TARGETS …. II Other steps we will be taking are: Encouraging producers of goods and services to adhere to quality standards/specifications Issuing appropriate guidelines and regulations to providers of goods & services to check new trends in consumer abuses in the marketplace Engaging/collaborating with producers of genuine products in eliminating fake products from the market Prosecuting offenders of consumer protection laws Naming and shaming companies that indulge in malpractices Other steps we will be taking are: Encouraging producers of goods and services to adhere to quality standards/specifications Issuing appropriate guidelines and regulations to providers of goods & services to check new trends in consumer abuses in the marketplace Engaging/collaborating with producers of genuine products in eliminating fake products from the market Prosecuting offenders of consumer protection laws Naming and shaming companies that indulge in malpractices

14 OPERATIONS STRATEGIES TO MEET THE TARGETS …. III We will also be: Carrying out regular quality checks and tests on products to ascertain their quality Conducting research on consumer satisfaction with products & services in all sectors of the economy & publishing same Collaborating with other regulatory agencies (for seamless delivery of service) & international development partners (to enhance capacity) We will also be: Carrying out regular quality checks and tests on products to ascertain their quality Conducting research on consumer satisfaction with products & services in all sectors of the economy & publishing same Collaborating with other regulatory agencies (for seamless delivery of service) & international development partners (to enhance capacity)

15 OPERATIONS STRATEGIES TO MEET THE TARGETS …. IV During the same period, we hope to: Set up alternative dispute resolution (ADR) centres in all states of the Federation Sustaining the Council’s Consumer Information and Response Centres in the 774 LGAs in Nigeria Increase the capacity of existing zonal offices and the Lagos Office, & establish state offices Work towards the introduction & implementation of Consumer Education in Schools Curricula Improve in staff training and level of manpower During the same period, we hope to: Set up alternative dispute resolution (ADR) centres in all states of the Federation Sustaining the Council’s Consumer Information and Response Centres in the 774 LGAs in Nigeria Increase the capacity of existing zonal offices and the Lagos Office, & establish state offices Work towards the introduction & implementation of Consumer Education in Schools Curricula Improve in staff training and level of manpower

16 OPERATIONS STRATEGIES TO MEET THE TARGETS …. V Transformation of CPC into Nigeria Trade & Competition Commission (NTCC): There is an NTCC bill in the National Assembly, which proposes the transformation of CPC into the new Commission comprising the following four related bodies, each of which shall be governed by its specific legislation, namely; Anti-dumping Authority; Anti-Trust Competition Authority; Consumer Protection Council; and Weights and Measures We will be working towards the passage of this Bill, which is more comprehensive than the one being proposed by the BPE, which is very narrow in its scope More so, many of the abuses suffered by consumers in the marketplace are competition related Transformation of CPC into Nigeria Trade & Competition Commission (NTCC): There is an NTCC bill in the National Assembly, which proposes the transformation of CPC into the new Commission comprising the following four related bodies, each of which shall be governed by its specific legislation, namely; Anti-dumping Authority; Anti-Trust Competition Authority; Consumer Protection Council; and Weights and Measures We will be working towards the passage of this Bill, which is more comprehensive than the one being proposed by the BPE, which is very narrow in its scope More so, many of the abuses suffered by consumers in the marketplace are competition related

17 OPERATIONS KEY ACHIEVEMENTS Issuing Regulations (which constitute subsidiary legislation) to curtail consumer abuses in the market place (E.g. Consumer Protection Sales Promotions Monitoring Regulations and Products/Services Monitoring & Registration Regulations) Producing Guidelines to enable industry and professional associations to develop and enforce in their various fields quality standards designed to safeguard the interest of consumers (E.g. Guidelines on Sales Promotion & Registration Monitoring; Guidelines for Inspection of Motor Vehicle Garages; Guidelines on Bus Transport Services & Complaint Redress Mechanism Guidelines) Issuing Regulations (which constitute subsidiary legislation) to curtail consumer abuses in the market place (E.g. Consumer Protection Sales Promotions Monitoring Regulations and Products/Services Monitoring & Registration Regulations) Producing Guidelines to enable industry and professional associations to develop and enforce in their various fields quality standards designed to safeguard the interest of consumers (E.g. Guidelines on Sales Promotion & Registration Monitoring; Guidelines for Inspection of Motor Vehicle Garages; Guidelines on Bus Transport Services & Complaint Redress Mechanism Guidelines)

18 OPERATIONS KEY ACHIEVEMENTS. II Creating awareness on the rights & responsibilities of the consumer & enhancing the visibility of CPC (by hosting radio/tv programmes, making presentations to various audiences, delivering lectures, speaking to individuals/groups, organising workshops and seminars, erecting billboards, mounting displays at events like trade fairs, exhibitions, etc) Undertaking periodic research and evaluation on the performance of products & service providers, consumer satisfaction in vital areas of the economy, etc (i.e. health services, telecom/postal services, electricity, transport, banking & finance, water & sanitation and consumer satisfaction in the aviation sector) Creating awareness on the rights & responsibilities of the consumer & enhancing the visibility of CPC (by hosting radio/tv programmes, making presentations to various audiences, delivering lectures, speaking to individuals/groups, organising workshops and seminars, erecting billboards, mounting displays at events like trade fairs, exhibitions, etc) Undertaking periodic research and evaluation on the performance of products & service providers, consumer satisfaction in vital areas of the economy, etc (i.e. health services, telecom/postal services, electricity, transport, banking & finance, water & sanitation and consumer satisfaction in the aviation sector)

19 PARTNERSHIP AND NETWORKING KEY ACHIEVEMENTS… III Undertaking surveillance & enforcement operations in different markets across the country (e.g. Sokoto, Kano, Aba, Port-Harcourt, Onitsha, Enugu, Lagos, Abuja, Katsina, Zaria, Ilorin, Benin, Ibadan, etc) Resolving successfully thousands of consumer complaints through negotiation, mediation & conciliation Conducting quality tests & analysis on products and services Prosecuting offenders in Kano, Zaria, Kaduna & Lagos successfully Undertaking surveillance & enforcement operations in different markets across the country (e.g. Sokoto, Kano, Aba, Port-Harcourt, Onitsha, Enugu, Lagos, Abuja, Katsina, Zaria, Ilorin, Benin, Ibadan, etc) Resolving successfully thousands of consumer complaints through negotiation, mediation & conciliation Conducting quality tests & analysis on products and services Prosecuting offenders in Kano, Zaria, Kaduna & Lagos successfully

20 INTERVENTIONIST PROGRAMMES KEY ACHIEVMENTS… IV Setting up six zonal offices in Awka, Katsina, Bauchi, Minna, Port-Harcourt & Osogbo; & Lagos office for the country’s commercial hub Facilitating the inauguration of State Consumer Protection Committees in Imo, Lagos, Cross-River, Niger, Ondo, Kano, Jigawa & Osun States Setting up information & response centres in some local government areas across the Federation Setting up a call centre to increase our reach – 0700 CALL CPC Setting up six zonal offices in Awka, Katsina, Bauchi, Minna, Port-Harcourt & Osogbo; & Lagos office for the country’s commercial hub Facilitating the inauguration of State Consumer Protection Committees in Imo, Lagos, Cross-River, Niger, Ondo, Kano, Jigawa & Osun States Setting up information & response centres in some local government areas across the Federation Setting up a call centre to increase our reach – 0700 CALL CPC

21 PARTNERSHIP AND NETWORKING KEY ACHIEVEMENTS… V Hosting quarterly meetings for sector regulators, the national standards body & security agencies to deepen cooperation among the agencies & thereby enhance the protection of consumers in the country Collaborating with sector regulators & the national standards body in achieving better regulations/standards for products & services Partnering with the Federal Trade Commission (FTC) of the United States of America (exchanged visits & held a joint capacity building seminar in Abuja, Nigeria) Hosting quarterly meetings for sector regulators, the national standards body & security agencies to deepen cooperation among the agencies & thereby enhance the protection of consumers in the country Collaborating with sector regulators & the national standards body in achieving better regulations/standards for products & services Partnering with the Federal Trade Commission (FTC) of the United States of America (exchanged visits & held a joint capacity building seminar in Abuja, Nigeria)

22 PARTNERSHIP AND NETWORKING KEY ACHIEVEMENTS… VI Undertaking study visit to South African Agencies to learn best practices, share information & intelligence & facilitate staff exchange programmes, etc Securing membership of the International Consumer Protection & Enforcement Network (ICPEN) made up of organisations from over 40 countries & participating in the organisation’s activities Securing membership of Consumers International (CI) & collaboration with member organisations Participation in teleconference sessions/activities of the Informal African Dialogue on Consumer Protection Undertaking study visit to South African Agencies to learn best practices, share information & intelligence & facilitate staff exchange programmes, etc Securing membership of the International Consumer Protection & Enforcement Network (ICPEN) made up of organisations from over 40 countries & participating in the organisation’s activities Securing membership of Consumers International (CI) & collaboration with member organisations Participation in teleconference sessions/activities of the Informal African Dialogue on Consumer Protection

23 OPERATIONS KEY INITIATIVES & DELIVERABLES Our key initiatives & deliverables for the period shall include Activity/Project Consumer Information and Response Centres (Community Consumer Policing) Market Presence Scheme Key Deliverable Operation of centres in local government areas for information dissemination and conflict/complaints resolution Opening of outlets and deployments of staff in major markets across the country Total % Deliverable for One Year 40%50%

24 OPERATIONS KEY INITIATIVES & DELIVERABLES …. II Our key initiatives & deliverables for the period shall include Activity/Project Re-design, management and increase in bandwidth on our interactive website by Galaxy Backbone Plc Conducting research and surveys on consumer satisfaction in products and services in different sectors of the economy, across the six geo-political zones of the Federation Key Deliverable Establishing IT platform to automate CPC processes for optimal performance & reach at least 50% of Nigerian consumers Undertaking a proactive assessment of the performance of products & services and reporting same Total % Deliverable for One Year 100%

25 CHALLENGES Some noticeable weaknesses Some new market trends not properly captured and provided for in the Act (E.g. Safeguards for ICT consumers) Problems with the CPC Act Lack of some basic operational facilities Lack of resources to implement relevant programmes Inadequate Operational Facilities/Resources Lack of presence in every state of the Federation Low staff strength to effectively protect Nigeria’s over 140 million consumers Lack of staff training Limited Capacity

26 RESOLVING THE CHALLENGES CPC is working hard to have its law amended The proposed amendment provides for establishment of state offices, expanded powers of investigation/sanctions & codification of consumer rights for the first time in Nigeria Undertaking Legal Reforms This is aimed at acquiring basic operational facilities Securing increased funding will also make for the unhindered implementation of relevant programmes Pushing for Increased Funding Opening additional offices, hiring more personnel & training the workforce Seeking the collaboration of development partners to build capacity Building Capacity

27 NEW FOCUS OF THE MINISTRY Creating a level playing field for businesses to thrive Encouraging businesses to adopt best practices for the purpose of gaining consumer confidence & increased patronage Investment Promoting genuine businesses, thus sustaining existing employment & creating new ones Enhancing the quality of available products & services Engendering healthy competition needed for a thriving economy Impact on the Economy Development & implementation of ProServe as a listing regime that will establish a code of practice for the traceability & monitoring of products & services in Nigeria Enhancing productivity

28 NEW FOCUS OF THE MINISTRY Partnering with relevant bodies to train & enhance the capacity of artisans under the ProServe programme Job creation & skills enhancement for skills relevant to the economy Building the patronage of SMEs by encouraging them to adopt best practices Development of SMEs and industrial Clusters (where applicable)

29 CONCLUSION It is apparent from the above that the Council has continued to witness a lot of progress in spite of its challenges As the Council becomes more effective and efficient in its operations, the society would benefit immensely from the sanity that will be instituted in the marketplace Nigeria will also become an attraction for investment as there will be a level playing field for businesses There will also be increased confidence in Made-in- Nigeria products/services, thus encouraging investors to produce in the country It is apparent from the above that the Council has continued to witness a lot of progress in spite of its challenges As the Council becomes more effective and efficient in its operations, the society would benefit immensely from the sanity that will be instituted in the marketplace Nigeria will also become an attraction for investment as there will be a level playing field for businesses There will also be increased confidence in Made-in- Nigeria products/services, thus encouraging investors to produce in the country

30 OPERATIONS TRUCKLOADS OF SUBSTANDARD ELECTRICAL PRODUCTS SEIZED BY OUR INSPECTORS

31 THANK YOU FOR YOUR KIND ATTENTION APPRECIATION


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