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ATOS 、 Customers and the Future Our Young Staffs Teruo Yabe East Japan Railway Company -ATOS、お客さま そして若者たちの未来-

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Presentation on theme: "ATOS 、 Customers and the Future Our Young Staffs Teruo Yabe East Japan Railway Company -ATOS、お客さま そして若者たちの未来-"— Presentation transcript:

1 ATOS 、 Customers and the Future Our Young Staffs Teruo Yabe East Japan Railway Company -ATOS、お客さま そして若者たちの未来-

2 1. What we learned from the first International Railway Safety Conference -第 1 回国際鉄道安全会議で学んだ視点-

3 Railroading is more than a mere service industry; it is a service industry supported by comprehensive and sophisticated technology. To develop it even further, we must have inventive ability, good sense and technical prowess - in other words, design capability in its broadest purport 鉄道は単なるサービス産業ではなく、広く深い技術が支えるサービ ス産業であり、その発展には、豊かな創造力と感性と技術力、つま り広い意味でのデザイン力を持たなければならない

4 Railway safety backed by a high level of technology will greatly progress through systematization as proved by our high-tech Shinkansen , and by a remarkable decrease of railroad mishaps thanks to the adoption of a crossing obstruction detecting system. 技術に支えられる鉄道の安全性は、ハイテクシステムを装備した新幹線 や障害物検知システムの採用による踏切事故の大幅な減少に代表される ように、システム化によって大きく前進する

5 Since the making , operation, maintenance and control of safety systems rest with the human being, an enterprise above all should provide a place for worker motivation so that they can display creativity and find contentment in their job. An enterprise has the obligation to foster workers capable of supporting advanced technology and safety. そして、これら安全のシステムをつくり、操作し、メンテナンスし、 運用するのは人間であって、企業はまず、そこに働く人々が生きが いとやる気を持ちつづけ、創造的な仕事ができる場を提供し、高度 な技術と安全を支える人間を育てていく責務を担っている

6 It is essential that employees be fully aware of their responsibility to help develop the enterprise, heighten its safety factor, and actively participate in its promotion. To attain this goal, the enterprise must build a corporate climate conducive to this. さらに重要なことは、一人ひとりの人間自身が、企業を育て、 盛り上げていく、安全を高めていくための一員であるという フクティブな認識と参加意識を持つことであり、そのような 企業全体の風土をつくりあげていく

7 Electric Power Control Dispatchers Freight Dispatchers Tokyo Control Operation Center Electric Power Supply Dispatchers Electric Power Control Dispatchers Signal, Telecommuni- cation Dispatchers Facility Dispatchers Passenger Service Dispatchers Transport Dispatchers Operation Dispatchers Freight Dispatchers

8 2. ATOS - ultimate operation control after privatizing Japan National Railways -民営会社となって実現した最新鋭の運行管理システム ATOS-

9 Area in charge of Tokyo Control Operation Center Working Kilometers 1,352.2km Number of Stations 374 Number of Trains(per day) 8,000 Number of Passengers(per day) 13 million

10 T rain crews, station attendant, maintenance personnel (number, assignment, conditions,education/trai- ning curricula, etc. C hanges in social awareness, declining birthrate & demogra- phical aging, competition with other means of transport, changes of industrial structure,etc T rack layout at station/length of railways, numbers of platforms, curves, grades, double & single track, types & capacity of overhead wires,signal methods & operation intervals, train acceleration/deceleration capability, train composition, & capacity of train bases, etc. Equipment information Employee information Social information Customer information N umber of passengers, flow of passengers, demand for trans- fers, congestion rate, demand by the hours of the day, etc. Train operation plan A railway based on the combination and exchange of information -情報の組合せと交換の上に成り立つ鉄道システム-

11 Advanced transport operation control suitable for th inform- ation age Autonomous Decentralized Transport Operation Control System

12 3. ATOS as motivating people in their job and life -ATOSが産んだ、人々の生きがいとやる気-

13 First ATOS route began in 1996 Seven years needed to scrap JNR-type operation control ATOS now functions over 570km of railway The goal: ATOS control of more than 1,000km CTC C entralized T raffic C ontrol System PRC P rogrammed R out C ontrol System Inherited from JNR of the ‘60s E mphasis on track control of train I nterlocking plants consolidated by centralized traffic control D ispatchers totally occupied with signal control operation T he difficulty of large station control S ystems mainly intended to cut personnel T he difficulty of applying these systems to high-density traffic routs I nformation system provided for passe- ngers being immature, etc Discarding JNR-style operation control(CTC,PRC) -国鉄型運行管理システム (CTC,PRC) からの脱却-

14 Railway signal technology A concept original to railways P eculiar and closed A lienation from co- mputer S lim potential, etc. Plannin g Operatio n Control I nformatio n Guidanc e Systematization with a future prospective Merging with general-purpose computer technology Total system as software technology From signal technology to software technology -信号技術からソフトウェア技術へ-

15 Enthusiasm of top management ・ Pursuit of passenger comfort and confidence ・ Fostering personal with creativity and design capability ・ Systematization suiting the the new era. ・ Quest for worker motivation ・ U pgrading dispatcher technical and design abilities ・ A great step in the quest for an expandable system ・ C reating among emplo- yees a sense of value in working and life ・ F ostering future railway experts ・ C ompletion of the control center, including crisis management, in Metro- politan Tokyo,etc Engineering challenge ・ F ail-safe system by the use of general-purpose computers ・ F ail-safe handy terminals ・ S ignal network using general- purpose protocol(TCP/IP) ・ A utonomous dispersion,assurance, software techniques,etc. ・ C hanging policy to train interval control ・ S ending messages regarding prospect for resuming operations, and drafting an operation plan looking beyond the situation ・ E ducation/training methods to motivate workers(goal-setting, evaluation of results) ・ O pening positions for young dispa- tchers ・ M anual for common use with work sites D iscarding JNR-type operation control C hallenges for a tota- lly functional, highly efficient system (adoption of general- purpose technology & IT technology) D iscarding the old ope- ration control concept Q uick restart of train operations and assured stability U pgrading dispatcher technical ability C ooperation between dispatchers and work sites Operating challenges Challenges to ATOS development - ATOS 開発への挑戦-

16 4 . Traffic control in Metropolitan Tokyo changed by ATOS -ATOSが変えた首都圏の輸送管理-

17 Rout control at station Routes of trains arriving at and departing from stations are controlled automatically, based on the diagram information transmi- tted from the center to each station and train position detection. Car shunting in station is controlled through portable radio terminal Display of train positions

18 Train schedule adjustment Train operating status, constantly changing, is displayed. Planned operation and results of train operation are represented by lines on the graphic display; data input for train schedule adjustment is possible and the results are transmitted to stations and reflected in route control and passenger information The train diagram for ATOS is made by receiving the diagram data from IROS, then adding car shunting and passenger information data Graphic display of train diagram Picture for train diagram preparation

19 Passenger information at stations Based on scheduled time and train type in the diagram transmitted from the center system and on train position, the approach of trains, scheduled departure time, etc. are given to passengers by automatic announcements and passenger information displays. Station information and train operating status are also run on the passenger information display as scroll messages. The latest train operating status is displayed on information terminals at station and depots Information terminal showing train positions at station Information terminal showing the train operation plan and delays at a station Passenger information display showing scheduled train departure time and type.

20 Maintenance work management Planning of maintenance work Before starting maintenance work, the staff should input the maintenance work plan through an information terminal. The input items are the equipment to be used, the time to start and complete working, the train number to start the maintenance work, etc. Execution of maintenance work When the maintenance work is to begin, the staff should download the maintenance work plan from the information terminal to a portable radio terminal and input ‘start work’ at the maintenance work site. The maintenance work is permitted to start when the train operating status provided by the route control function meets the requested condition Information terminal showing maintenance scheduling Portable radio terminal

21 Superior safety and dependability N o serious accidents since the start of its operation Quick recovery from disorganized train operation 4 0% faster than the previous system Assured safety in maintenance work N umber of maintenance jobs handled: about 300 per day Supplying information to vast number of travelers 2,400 passenger information displays at some 170 station ・ Improved technical capabilities ・ Higher transport service quality ・ Fostering employee recognition of the value of work and living ・ System development from the customer’s point of view,etc ATOS Achievements -ATOSの成果-

22 5. The passenger information system -パッセンジャー・インフォメイション・システムへの道-

23 C ontacts between power companies and customers are electrical outlets and a monthly invoice. O n the other hand, railway companies have an abundance of contact points with customers, thus have myriad chances to deepen communication, which leaves them open to a raft of complaints. M any other industries gaze at them enviously. C ommunication between railways and society will produce reform measures from a broader viewpoint.

24 Four Customer Principles A Demand for Safety Selection Getting to Know Reflecting Opinions

25 Effective use of operation data,etc. ・ M aking the most SUICA information,etc. ・ R eflecting ATOS data on operation plans Monitoring equipment conditions ・ R emote sensing ・ R emote maintenance function Acceleration of train crew & rolling stock operation ・ O peration plan support system ・ F ast collection & judgment of train breakdowns,etc Improved transport management dependability ・ S upport system for operation plan changes ・ F ast collection & judgment of emergency information ・ A ddition of train connection adjustments,etc. Signal control at station CTC, PRC Total systematization by ATOS ・ L inking with the operation plan drafting system ・ T raffic control of all railway service areas including large stations ・ E nrichment of information supplied to passengers ・ S ystematization of maintenance work Flexible train operation ・ O n-demand operation ・ F ree diagram operation ・ F aster shuttle service, extended train operation,etc. Elaborate passenger information system ・ I nformation on first train arrivals and departures ・ I nformation train position and waiting time ・ P ersonal information retrieval,etc Information to employees ・ T rain crew notification & communication system ・ C ommunication to passen- gers regarding transfers to other railways,etc. ・ M obile ATOS terminal(train delay information,etc.) The passenger information system

26 6. The future of our young staffs -若者たちの未来-


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