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“A lifetimes experience of ICT Service Delivery in a Learning Environment” Alan Race Director ICT New College Durham 12 Nov 2009 1.

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Presentation on theme: "“A lifetimes experience of ICT Service Delivery in a Learning Environment” Alan Race Director ICT New College Durham 12 Nov 2009 1."— Presentation transcript:

1 “A lifetimes experience of ICT Service Delivery in a Learning Environment” Alan Race Director ICT New College Durham 12 Nov

2 2

3 £31 million turnover 10,000 enrolments 3000 FTE FE 1000 FTE HE 800 staff Basic skills to Postgrad/Professional Ages 14 to 83? Funding from LSC, HEFC, NHS £1.2M annual ICT revenue spend 3

4 Academic Success Rates 07/08 Retention 94%(FE), 97%(HE) Achievement 91%(FE), 95%(HE) Student Numbers Average 3% year on year increase last 3 years Ofsted June 2009 Outstanding all categories of measure “Wonderful accommodation and Resources” Top 10% of Colleges in UK Working to first FE College to achieve FDAP Finance Surplus position last 5 years ICT Service Delivery 100% Network uptime (business hours) 5 years 99% average uptime all applications 5 years Average Very Good satisfaction rating from users 4

5 Leadership, Vision and Strategy Business Orientated approach to development Culture of quality and change Senior Management ‘Buy in’ Rigorous Budget setting and monitoring Robust, Reliable Infrastructure Converged IP network, professionally designed Ubiquitous access to network services Risk based policies of access, DR and BC Replacement cycles for all hardware Support/maintenance contracts Managed SLAs 5

6 Centralised Service Delivery (Mini Cloud) Hardware and software procurement Outsourced Desktop and Network support Managed services for printing 3 rd party security testing ‘Off the shelf’ applications 3 rd party design and implementation of projects Web based applications User management of applications Electronic applications and workflows Only business apps managed by college staff Central Records Management staff 6

7 Flexible and Appropriate Funding Replacement cycles agreed at Senior Level Annual and 5 year rolling budgets Project based capital funding Flexible capital/revenue funding for technologies 7

8 Technologies Cisco switching and VOIP (CallManager) Dvtel digital CCTV Trapeze WIFI Novell Netware, Groupwise, Zen, BorderManager Digital Signage/IPTV/VOD TriplePlay Microsoft Application Servers Oracle/SQL Server Blackboard VMWare Commvault Equallogic and EMC Primary and DR SANs ERMS (IDOX) Bradford Campus Manger/Nitro Citrix Divitas Mobile Convergence 8

9 Partner Organisations Fujitsu Services Telindus Dell XMA IDOX SfP Staff Development + Training Users ICT Staff 9

10 VLE Teaching Sessions, Mobile Learning VDI Microsoft OCS More Cloud services, Software as a Service Shared Services Collaboration Retirement 10


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