1. EndsResources Work of the Agency Guidelines and Policies Board / Management Relations Board Operations and Procedures Responsibilities of a Nonprofit Board 1 Copyright © 2012 Executive Service Corps of the Triangle - All rights reserved. Contact ESC for use. PO Box 51152 Durham, NC 27717 www.esctriangle.org info@esctriangle.org (919) 294-9803

2. Responsibilities of a Nonprofit Board For Profit Boards represent their investors Nonprofit Boards represent: Those the agency serves Those who donate their time and money to the agency Must act like they are the owners and are accountable for the outcomes of the agency Holding agency management accountable Themselves accountable 2 Copyright © 2012 Executive Service Corps of the Triangle - All rights reserved. Contact ESC for use. PO Box 51152 Durham, NC 27717 www.esctriangle.org info@esctriangle.org (919) 294-9803

3. They don’t understand what their responsibilities are Are not organized to get the work done. Spaces and Gaps Not sure who does what? Role of board vs. role of management is confused Don’t hold people accountable when they don’t do their work Common Problems with Boards 3 Copyright © 2012 Executive Service Corps of the Triangle - All rights reserved. Contact ESC for use. PO Box 51152 Durham, NC 27717 www.esctriangle.org info@esctriangle.org (919) 294-9803

4. Don’t encourage good works and hard work Burn out occurs when just a few do most of the work Recruit anybody that will serve Don’t have specific responsibilities outlined for each board member Insufficient orientation for new board members Common Problems with Boards 4 Copyright © 2012 Executive Service Corps of the Triangle - All rights reserved. Contact ESC for use. PO Box 51152 Durham, NC 27717 www.esctriangle.org info@esctriangle.org (919) 294-9803

5. EndsResources Work of the Agency Guidelines and Policies Board / Management Relations Board Operations and Procedures Responsibilities of a Nonprofit Board 5 Copyright © 2012 Executive Service Corps of the Triangle - All rights reserved. Contact ESC for use. PO Box 51152 Durham, NC 27717 www.esctriangle.org info@esctriangle.org (919) 294-9803

6. Ends Responsibilities Determine the organization’s Mission, Vision and purpose Develop, promote and communicate the Mission, Vision and purpose of the organization Set objectives for the organization and measure progress against them Develop and implement strategic and tactical plans for the organization Determine, Monitor and Strengthen the organization’s programs and services 6 Copyright © 2012 Executive Service Corps of the Triangle - All rights reserved. Contact ESC for use. PO Box 51152 Durham, NC 27717 www.esctriangle.org info@esctriangle.org (919) 294-9803

7. Resources Responsibilities Ensure adequate financial and human resources to accomplish the Mission Understand the status of finances and people needed to fulfill the organization’s Mission Advocate for staff Understand the sources and uses of funds Monitor the financial condition of the organization Develop strategies to raise funds as necessary Assist in the fund development activities 7 Copyright © 2012 Executive Service Corps of the Triangle - All rights reserved. Contact ESC for use. PO Box 51152 Durham, NC 27717 www.esctriangle.org info@esctriangle.org (919) 294-9803

8. Board members may act as volunteers to do the work of the agency Examples include fundraising, in-kind services, PR and marketing, delivery of services, volunteer development As a volunteer you are answerable to agency management and staff Wear the volunteer hat Work of the Agency Responsibilities 8 Copyright © 2012 Executive Service Corps of the Triangle - All rights reserved. Contact ESC for use. PO Box 51152 Durham, NC 27717 www.esctriangle.org info@esctriangle.org (919) 294-9803

9. Role of Board Volunteer Member Board MemberVolunteer Set DirectionTake Direction Manage Longer ViewExecute Set PolicyImplement and follow policy Manage Executive Director Responsible to the Executive Director Wearing Multiple Hats 9 Copyright © 2012 Executive Service Corps of the Triangle - All rights reserved. Contact ESC for use. PO Box 51152 Durham, NC 27717 www.esctriangle.org info@esctriangle.org (919) 294-9803

10. Policy Development Management guidelines and limitations Examples: HR Policies, Limitations on Capital Expenditures, Complaint Reporting and Resolution, Protection of Assets, Financial Latitude Good policies protect the agency and reduce micromanagement Ensure Legal And Ethical Integrity And Maintain Accountability Guidelines and Policies Responsibilities 10 Copyright © 2012 Executive Service Corps of the Triangle - All rights reserved. Contact ESC for use. PO Box 51152 Durham, NC 27717 www.esctriangle.org info@esctriangle.org (919) 294-9803

11. Hire (or fire) the Executive Director Develop objectives for the ED Appraise on a regular basis. Support and encourage – not micromanage. Board / Management Relations Responsibilities 11 Copyright © 2012 Executive Service Corps of the Triangle - All rights reserved. Contact ESC for use. PO Box 51152 Durham, NC 27717 www.esctriangle.org info@esctriangle.org (919) 294-9803

12. Run effective board meetings Identify, recruit, and orient new board members Review, comply and modify by-laws Review and modify board structures as necessary Assess their own performance and address issues with board performance Board Operations and Procedures Responsibilities 12 Copyright © 2012 Executive Service Corps of the Triangle - All rights reserved. Contact ESC for use. PO Box 51152 Durham, NC 27717 www.esctriangle.org info@esctriangle.org (919) 294-9803

13. These responsibilities are usually distributed among the various board committees Responsibilities of a Board and Committees 13 Copyright © 2012 Executive Service Corps of the Triangle - All rights reserved. Contact ESC for use. PO Box 51152 Durham, NC 27717 www.esctriangle.org info@esctriangle.org (919) 294-9803

14. “Where the work is done” Must have objectives consistent with the organization’s priorities Report back to the board Regular reporting cycle Performance against goals Only appropriate decisions brought to the board Changes to objectives Decisions that impact other committees or board Use volunteers and former board members to fill out the committees Most responsibilities are distributed to committees 14 Copyright © 2012 Executive Service Corps of the Triangle - All rights reserved. Contact ESC for use. PO Box 51152 Durham, NC 27717 www.esctriangle.org info@esctriangle.org (919) 294-9803

15. Inattention to Results Avoidance of Accountability Lack of Commitment Fear of Conflict Absence of Trust Possible causes for dysfunction within a team 15 Copyright © 2012 Executive Service Corps of the Triangle - All rights reserved. Contact ESC for use. PO Box 51152 Durham, NC 27717 www.esctriangle.org info@esctriangle.org (919) 294-9803

16. The board is 100% fulfilling their responsibilities as a board The recruiting process is underway and those people recruited are consistent with the needs of the board New members are going through an orientation that prepares them for their duties The committees are full functioning, driven by the organizational goals and reporting back on a regular basis Board and Agency Management are working well together and in harmony Outcomes 16 Copyright © 2012 Executive Service Corps of the Triangle - All rights reserved. Contact ESC for use. PO Box 51152 Durham, NC 27717 www.esctriangle.org info@esctriangle.org (919) 294-9803

17. Board meetings are more productive Committees reporting on a regular basis Not as much problem solving and “rabbit holes” A board manual that is useful to the board and a selling point to candidates Outcomes 17 Copyright © 2012 Executive Service Corps of the Triangle - All rights reserved. Contact ESC for use. PO Box 51152 Durham, NC 27717 www.esctriangle.org info@esctriangle.org (919) 294-9803

18. Looking for the magic bullet without doing the hard work The whole board is not sold on the plan of the Board Development Committee and revert to their old ways that were comfortable Discouraged because results are not immediate enough for them The plan may have been unrealistic for the organization Why the effort may fail 18 Copyright © 2012 Executive Service Corps of the Triangle - All rights reserved. Contact ESC for use. PO Box 51152 Durham, NC 27717 www.esctriangle.org info@esctriangle.org (919) 294-9803

19. Problem Definition – what needs fixing? Determine whether board is structured to fulfill their responsibilities and reorganize as needed. Profile the board members – their experiences and capabilities Determine best utilization of current board members and the “spaces and gaps” where additional members are needed Develop and implement recruiting plan and orientation process Steps for tuning your Board 19 Copyright © 2012 Executive Service Corps of the Triangle - All rights reserved. Contact ESC for use. PO Box 51152 Durham, NC 27717 www.esctriangle.org info@esctriangle.org (919) 294-9803

20. Good People Doing Good 20 Copyright © 2012 Executive Service Corps of the Triangle - All rights reserved. Contact ESC for use. PO Box 51152 Durham, NC 27717 www.esctriangle.org info@esctriangle.org (919) 294-9803

21. Good People Doing Good 21 Copyright © 2012 Executive Service Corps of the Triangle - All rights reserved. Contact ESC for use. PO Box 51152 Durham, NC 27717 www.esctriangle.org info@esctriangle.org (919) 294-9803