# Supply Chain Management

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Supply Chain Management
SYST 4050 Slides Supply Chain Management Lecture 22 Chapter 3

Outline Today Thursday Next week Finish Chapter 12
SYST 4050 Slides Outline Today Finish Chapter 12 Sections 1, 2, 3 Section 2 up to and including Example 12.2 Thursday Homework 5 due before class Start with Chapter 14 Sections 1, 2, 3, 4, 6, 7, 8, 9 Section 6 buyback and revenue sharing contracts only Next week Guest speaker: Paul Dodge SVP Supply Chain, ProBuild Chapter 3

Guest Lecture Date Speaker Subject Tuesday April 13
SYST 4050 Slides Guest Lecture Date Tuesday April 13 Speaker Paul Dodge (Senior Vice President – Supply Chain) Subject Today’s Supply Chain Chapter 3

Semester Outline Tuesday April 6 Chap 12 Thursday April 8 Chap 14
SYST 4050 Slides Semester Outline Tuesday April 6 Chap 12 Thursday April 8 Chap 14 Tuesday April 13 Paul Dodge guest lecture Thursday April 15 Chap 14, 15 Tuesday April 20 Chap 15 Thursday April 22 Simulation Game briefing Tuesday April 27 Review, buffer Thursday April 29 Simulation Game Chapter 3

The Newsboy/Newsvendor Problem
SYST 4050 Slides The Newsboy/Newsvendor Problem Matching supply with demand is particularly challenging when supply must be chosen before observing demand (and demand is uncertain). Suppose you are the owner of a simple business: selling newspapers. Each morning you purchase a stack of papers with the intention of selling them at your newsstand at the corner of a busy street. Even though you have some idea regarding how many newspaper you can sell on any given day, you never can predict demand for sure. Chapter 3

The Newsboy/Newsvendor Problem
SYST 4050 Slides The Newsboy/Newsvendor Problem Order quantity (O) Uncertain demand (D) Cost of overstocking (Co = c – s) The loss incurred by a firm for each unsold unit at the end of the selling season Cost of understocking (Cu = p – c) The margin lost by a firm for each lost sale because there is no inventory on hand Includes the margin lost from current as well as future sales if the customer does not return Chapter 3

O’Neill PsychoFreak 3347 The “too much/too little problem”
SYST 4050 Slides O’Neill PsychoFreak 3347 The “too much/too little problem” Order too much and inventory is left over at the end of the season Order too little and sales are lost Submit order to Manufacturer Selling seaon Nov Dec Jan Feb Mar Apr May Jun Jul Aug Receive order from Manufacturer Discount leftovers Chapter 3

O’Neill PsychoFreak 3347 Gather economic data Forecast demand
SYST 4050 Slides O’Neill PsychoFreak 3347 Gather economic data Selling price (p = \$180) Procurement cost (c = \$110) Discount price (s = \$90) Forecast demand Empirical demand distribution Normal demand distribution Order quantity (so as to maximize profits) Chapter 3

Example: Parkas at L.L. Bean
SYST 4050 Slides Example: Parkas at L.L. Bean What is the expected demand? Notes: L.L. Bean is a mail order company deciding on the number of units of a red parkas to order. An estimate of demand using past information and expertise of buyers is given here. What should the appropriate order quantity be? In general distribution may not be known. Under the old policy of ordering, the buyers would have ordered 1,000 parkas. However, demand is uncertain and the table shows that there is a 51% chance that demand will be 1,000 or less. Hence, ordering 1,000 parkas results in a cycle service level (CSL) of 51%. The buyers must decide on an order size and CSL that maximizes profits. Expected demand = ∑Dipi = 1,026 parkas Chapter 3

Example: Parkas at L.L. Bean
SYST 4050 Slides Example: Parkas at L.L. Bean What is the expected overstock? What is the expected understock? Notes: L.L. Bean is a mail order company deciding on the number of units of a red parkas to order. An estimate of demand using past information and expertise of buyers is given here. What should the appropriate order quantity be? In general distribution may not be known. Under the old policy of ordering, the buyers would have ordered 1,000 parkas. However, demand is uncertain and the table shows that there is a 51% chance that demand will be 1,000 or less. Hence, ordering 1,000 parkas results in a cycle service level (CSL) of 51%. The buyers must decide on an order size and CSL that maximizes profits. Expected understock = ∑Understockipi = 111 parkas Expected overstock = ∑Overstockipi = 85 parkas Chapter 3

Example: Parkas at L.L. Bean
SYST 4050 Slides Example: Parkas at L.L. Bean Cost c = \$45 Price p = \$100 Salvage value s = \$40 What is the expected profit? Notes: L.L. Bean is a mail order company deciding on the number of units of a red parkas to order. An estimate of demand using past information and expertise of buyers is given here. What should the appropriate order quantity be? In general distribution may not be known. Under the old policy of ordering, the buyers would have ordered 1,000 parkas. However, demand is uncertain and the table shows that there is a 51% chance that demand will be 1,000 or less. Hence, ordering 1,000 parkas results in a cycle service level (CSL) of 51%. The buyers must decide on an order size and CSL that maximizes profits. Expected profit = ∑Profitipi = \$49,900 Chapter 3

Example: Parkas at L.L. Bean
SYST 4050 Slides Example: Parkas at L.L. Bean (1 – CSL)(p – c) CSL(c – s) Notes: L.L. Bean is a mail order company deciding on the number of units of a red parkas to order. An estimate of demand using past information and expertise of buyers is given here. What should the appropriate order quantity be? In general distribution may not be known. Under the old policy of ordering, the buyers would have ordered 1,000 parkas. However, demand is uncertain and the table shows that there is a 51% chance that demand will be 1,000 or less. Hence, ordering 1,000 parkas results in a cycle service level (CSL) of 51%. The buyers must decide on an order size and CSL that maximizes profits. Cost of understocking p – c = \$55 Cost of overstocking c – s = \$5 What is the optimal order quantity? Chapter 3

Example: Parkas at L.L. Bean
SYST 4050 Slides Example: Parkas at L.L. Bean (1 – CSL)(p – c) CSL(c – s) Notes: L.L. Bean is a mail order company deciding on the number of units of a red parkas to order. An estimate of demand using past information and expertise of buyers is given here. What should the appropriate order quantity be? In general distribution may not be known. Under the old policy of ordering, the buyers would have ordered 1,000 parkas. However, demand is uncertain and the table shows that there is a 51% chance that demand will be 1,000 or less. Hence, ordering 1,000 parkas results in a cycle service level (CSL) of 51%. The buyers must decide on an order size and CSL that maximizes profits. What is the safety stock? Safety stock = Order quantity – Expected Demand Chapter 3

Optimal Level of Product Availability
SYST 4050 Slides Optimal Level of Product Availability Expected marginal contribution of raising the order size from O* to O*+1 (1 – CSL*)(p – c) – CSL*(c – s) p – c p – s Cu Cu + Co CSL* = Prob(Demand  O*) = = O* = F-1(CSL*, , ) = NORMINV(CSL*, , ) Chapter 3

Example 12-1: Evaluating the optimal service level for seasonal items
SYST 4050 Slides Example 12-1: Evaluating the optimal service level for seasonal items The manager at Sportmart, a sporting goods store, has to decide on the number of skis to purchase for the winter season. Based on past demand data and weather forecasts for the year, management has forecast demand to be normally distributed, with a mean 350 and a standard deviation of 100. Each pair of skis costs \$100 and retails for \$250. Any unsold skis at the end of the season are disposed of for \$85. Assume that it costs \$5 to hold a pair of skis in inventory for the season. How many skis should the manager order to maximize expected profits? Chapter 3

Example 12-1: Evaluating the optimal service level for seasonal items
SYST 4050 Slides Example 12-1: Evaluating the optimal service level for seasonal items Average demand (mean)  = Standard deviation of demand (stdev)  = Material cost c = Price p = Salvage value s = Cost of understocking Cu = Cost of overstocking Co = Optimal cycle service level CSL* = Optimal order size O* = 350 100 \$100 \$250 85 – 5 = \$80 p – c = 250 – 100 = \$150 c – s = 100 – 80 = \$20 Cu/(Cu + Co) = 150/170 = 0.88 NORMINV(CSL*, , ) = 468 Chapter 3

When Demand is Normally Distributed
SYST 4050 Slides When Demand is Normally Distributed Expected profits = (p – s)Fs((O – )/) – (p – s)fs((O – )/) – O(c – s)F(O, , ) + O(p – c)[1 – F(O, , )] Expected overstock = (O – )Fs((O – )/) + fs((O – )/) Expected understock = ( – O)[1 – Fs((O – )/)] + fs((O – )/) Chapter 3

Example 12-1: Evaluating the optimal service level for seasonal items
SYST 4050 Slides Example 12-1: Evaluating the optimal service level for seasonal items Expected profits = (p – s)Fs((O – )/) – (p – s)fs((O – )/) – O(c – s)F(O, , ) + O(p – c)(1 – F(O, , )) 59,500*NORMDIST(1.18,0,1,1) – 17,000*NORMDIST(1.18,0,1,0) – 9,360*NORMDIST(468,350,100,1) + 70,200(1 – NORMDIST(468,350,100, 1)) = \$49,146 Expected overstock = (O – )Fs((O – )/) + fs((O – )/) = (450 – 350)*NORMDIST((450 – 350)/100,0,1,1) *NORMDIST((450 – 350)/100,0,1,0) = 108 Expected understock = ( – O)[1 – Fs((O – )/)] + fs((O – )/) = (350 – 450)*[1 – NORMDIST(((450 – 350)/100,0,1,1)] + 100*NORMDIST((450 – 350)/100,0,1,0) = 8 Chapter 3

Factors Affecting the Optimal Level of Product Availability
SYST 4050 Slides Factors Affecting the Optimal Level of Product Availability Consider two products with the same margin. Any leftover units of one product are worthless. Leftover units of the other product can be sold to outlet stores. Which product should have a higher level of product availability? Chapter 3

Higher salvage value leads to lower Co
SYST 4050 Slides Intermezzo CSL* 1 Higher salvage value leads to lower Co Higher salvage value will have lower Co and thus higher CSL Co/Cu Chapter 3

Factors Affecting the Optimal Level of Product Availability
SYST 4050 Slides Factors Affecting the Optimal Level of Product Availability Consider two products with the same margin. Any leftover units of one product are worthless. Leftover units of the other product can be sold to outlet stores. Which product should have a higher level of product availability? Consider two products with the same cost but different margins. Which product should have a higher level of product availability? Chapter 3

Intermezzo CSL* Nordstrom Discount store Co/Cu 1 SYST 4050 Slides
Co/Cu Chapter 3

Maximizing Expected Profits
SYST 4050 Slides Maximizing Expected Profits Cost of over- and understocking have a direct impact on both the optimal cycle service level and profitability How could one improve profitability? Chapter 3

Improving Supply Chain Profitability
SYST 4050 Slides Improving Supply Chain Profitability Two obvious ways to improve profitability Increase salvage value of each unit Sport Obermeyer sells winter clothing in south America during the summer. Buyback contracts with manufacturer Decrease the margin lost from a stock out Arrange for backup sourcing or provide substitute product Car part suppliers, McMaster-Carr and W.W.Grainger, are competitors but they buy from each other to satisfy the customer demand during a stockout Cost of over- and understocking have a direct impact on both the optimal cycle service level and profitability Chapter 3

Improving Supply Chain Profitability
SYST 4050 Slides Improving Supply Chain Profitability Another way to improve profitability Reduce demand uncertainty Improved forecasting: Use better market intelligence and collaboration to reduce demand uncertainty Quick response: Reduce replenishment lead time so that multiple orders may be placed in a selling season Postponement: In a multiproduct setting, postpone product differentiation until closer to point of sale Tailored sourcing: Use a low lead time, but perhaps an expansive supplier as a backup for a low-cost, but perhaps long lead time supplier Chapter 3

Example: Impact of Improved Forecasting
SYST 4050 Slides Example: Impact of Improved Forecasting Demand is Normally distributed with a mean of = 350 and standard deviation of  = 150 Purchase price c = \$100 Retail price p = \$250 Salvage value s = \$80 How many units should be ordered as  changes? Chapter 3

Example: Impact of Improved Forecasting
SYST 4050 Slides Example: Impact of Improved Forecasting Increase in forecast accuracy increases a firm’s profits Chapter 3

Impact of Improved Forecasting
SYST 4050 Slides Impact of Improved Forecasting Better forecasts leads to reduced uncertainty Decreases both the overstocked and understocked quantity Increases a firm’s profits Chapter 3

Impact of Quick Response
SYST 4050 Slides Impact of Quick Response Quick response is a set of actions a supply chain takes to reduce replenishment lead time Lead time ~30 weeks Selling season ~14 weeks Selling season ~14 weeks Lead time ~14 weeks Selling season ~14 weeks Lead time ~4 weeks Chapter 3

Impact of Quick Response
SYST 4050 Slides Impact of Quick Response If quick response (reduction in replenishment lead time) allows multiple orders in the season A buyer can usually improve forecast accuracy after observing demand Less overstock, less understock Higher profits Chapter 3

Example: Impact of Quick Response
SYST 4050 Slides Example: Impact of Quick Response Mattel was hurt last year by inventory cutbacks at Toys “R” Us, and officials are also eager to avoid a repeat of the 1998 Thanksgiving weekend. Mattel had expected to ship a lot of merchandise after the weekend, but retailers, wary of excess inventory, stopped ordering from Mattel. That led the company to report a \$500 million sales shortfall in the last weeks of the year ... For the crucial holiday selling season this year, Mattel said it will require retailers to place their full orders before Thanksgiving. And, for the first time, the company will no longer take reorders in December, Ms. Barad said. This will enable Mattel to tailor production more closely to demand and avoid building inventory for orders that don't come. Will Mattel’s action help or hurt profitability? Quick response is clearly advantageous to a retailer in a supply chain. As the manufacturer reduces replenishment lead times, the retailer’s order size drops. In effect, the manufacturer sells less to the retailer. Thus quick response results in the manufacturer making a lower profit in the short term if all else is unchanged. This is an important point to consider, because decreasing replenishment lead times requires tremendous effort from the manufacturer, yet seems to benefit the retailer at the expense of the manufacturer. Hence, the benefits resulting from quick response should be shared appropriately across the supply chain. Wall Street Journal, Feb. 18, 1999 Chapter 3

Did Mattel’s action help or hurt profitability at Toys “R” Us?
SYST 4050 Slides Mattel Inc. & Toys “R” Us Decreasing replenishment lead times requires tremendous effort from the manufacturer, yet seems to benefit the retailer at the expense of the manufacturer Hence, the benefits resulting from quick response should be shared appropriately across the supply chain Did Mattel’s action help or hurt profitability at Toys “R” Us? Chapter 3

Impact of Postponement
SYST 4050 Slides Impact of Postponement Postponement is delaying product differentiation (customization) until closer to the time of the sale of the product Delaying the commitment of the work-in-process inventory to a particular product Examples Dell delivers customized PC in a few days after customer order HP printer places power supply modules, labels in appropriate language on to printers after the demand is observed Motorola cell phones are customized for different service providers after demand is materialized McDonalds assembles meal menus after customer order Chapter 3

Example: Impact of Postponement
SYST 4050 Slides Example: Impact of Postponement Benetton sells knit sweaters in four colors at a retail price p = \$50 Option 1: (Long lead time) Dye the threat then knit the garment. Results in manufacturing cost c = \$20. Option 2: (Short lead time). Knit the garment then dye the garment. Results in manufacturing cost c = \$22 Benetton disposes any unsold sweaters at the end of the season in clearance for s = \$10. For each color 20 weeks in advance demand forecast Normally distributed with a mean of  = 1000 and a standard deviation of  = 500 Chapter 3

Example: Impact of Postponement
SYST 4050 Slides Example: Impact of Postponement  = 1000,  = 500  = 4000,  = 1000 p = 50 c = 20 s = 10 CSL = (p – c)/(c – s) O* = NORMINV(CSL*,,) p = 50 c = 22 s = 10 CSL = (p – c)/(c – s) O* = NORMINV(CSL*,,) CSL = 0.75 O* = 1,337*4 = 5,348 CSL = 0.70 O* = 4,524 Expected profits \$94,576 Expected profits \$98,092 Chapter 3

Tailored Postponement
SYST 4050 Slides Tailored Postponement By postponing all garment types, production cost of each product goes up When this increase is substantial or a single product’s demand dominates all other’s (causing limited uncertainty reduction via aggregation), a partial postponement scheme is preferable to full postponement. Tailored postponement allows a firm to increase profits by postponing differentiation only for products with the most uncertain demand; products with more predictable demand are produced at lower cost without postponement Chapter 3

Tailored (Dual) Sourcing
SYST 4050 Slides Tailored (Dual) Sourcing Tailored sourcing is a business strategy where a firm uses a combination of two supply sources The two sources must focus on different capabilities Volume-based tailoring: Benetton subcontracts 65% to low-cost sources. The other 35% is manufactured in a flexible plant owned by Benetton (overseas – long lead time, and local – short lead times) Product-based tailoring: Levi Strauss sells standard-size jeans as well as jeans that can be customized to fit Chapter 3

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