2UNIT 1 - Introduction to Management, Organization and its Environment Management: Concept and Processlevels of managementManagerial roles & skillsSocial Responsibility and managerial ethicsOrganization and its environment
3INTRODUCTION According to Peter Drucker, "Management is what the modern world is all about."
4Why study management?We all have a vested interest in improving the way organizations are managed.Better organizations are, in part, the result of good management.You will eventually either manage or be managedGaining an understanding of the management process provides the foundation for developing management skills and insight into the behavior of individuals and the organizations.
5Contd/- Every individual works in the organized group to achieve what he can’t achieve individually.Management is an essential part of any group activity. Group can be:- Family Play group Work group School Business firm A governmentManagement is a universal process- Wherever there is human activity, there is management.Getting work done through other people.
6OrganisationA group of people working together in a structured and co ordinated fashion to achieve a set of goalsOrganizationA systematic arrangement of people brought together to accomplish some specific purpose; applies to all organizations—for-profit as well as not-for-profit organizations.Where managers work (manage)Common characteristicsGoalsStructurePeople
13Organisational Levels First-line managersSupervisors responsible for directing the day-to-day activities of operative employeesMiddle managersIndividuals at levels of management between the first-line manager and top managementTop managersIndividuals who are responsible for making decisions about the direction of the organization and establishing policies that affect all organizational members
14ManagementManagement is the process of reaching organizational goals by working with and through people and other organizational resources. It involves coordinating and overseeing the work activities of others so that their activities are completed efficiently.
15Management Defined…….The process of getting things done, effectively and efficiently, through and with other peopleEfficiencyMeans doing the thing correctly; refers to the relationship between inputs and outputs; seeks to minimize resource costsEffectivenessMeans doing the right things; goal attainment
16DefinitionsLouis E Boone & David L Kurtz- The use of people and other resources to accomplish objectives.Mary Parker Follet- the act of getting things done through people.Frederick Taylor defines Management as the art of knowing what you want to do in the best and cheapest way.
17Characteristics a distinct process. an organized activity aims at the accomplishment of predetermined objectives.both a science and an art.a group activityuniversal in natureintegrates human and other resources.
18Nature of management Mgmt. as a science Mgmt. principles based on observed phenomenon, systematic classification& analysis of data.Not an exact science—is a social science & deals with behavior of people in organisations.
19Mgmt. as a artApplication to solution of practical problem is an artMgmt. as a professionProfessional manager-mgr. who undertakes mgmt. as a career & not interested in acquiring ownershipProfession has following characteristicsA body of principles, techniques, skills and specialized knowledge
20Contd/- Formalized methods of acquiring training &experience Establishment of a representative organization with professionalization as its goalFormation of ethical codes for the guidance of conductCharging of fees based on services
21Planning activities to achieve the ManagersPlanning activities to achieve theorganization's objectivesOrganizing resources and activities to achieve the organization’s objectivesStaffing the organization with qualified peopleDirecting employees’ activities toward achievement of objectivesControlling the organization’s activities to keep it on course
22Management Process Activities .Management Process ActivitiesManagement process: planning, organizing, leading, and controlling
23Management Process Planning Organizing Includes defining goals, establishing strategy, and developing plans to coordinate activitiesOrganizingIncludes determining what tasks to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made
24Management Process Leading Controlling Includes motivating employees, directing the activities of others, selecting the most effective communication channel, and resolving conflictsControllingThe process of monitoring performance, comparing it with goals, and correcting any significant deviations
25Importance of Management : Effective Utilization of ResourcesDevelopment of ResourcesTo Incorporate InnovationsIntegrating Various Interest GroupsStability in the Society
26SOCIAL RESPONSIBILITY AND MANAGERIAL ETHICS Managers are under considerable pressure to make the best use of resourcesToo much pressure may induce managers to behave unethically, and even illegally