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Loud Voice of Details Don’t think of the voice of details as one loud single voice screaming until it’s heard. Think of details as a little whisper, followed.

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Presentation on theme: "Loud Voice of Details Don’t think of the voice of details as one loud single voice screaming until it’s heard. Think of details as a little whisper, followed."— Presentation transcript:


2 Loud Voice of Details Don’t think of the voice of details as one loud single voice screaming until it’s heard. Think of details as a little whisper, followed by another, and another, and another, until ultimately you have a loud voice that can’t be ignored. Example of taking over SCU. A nightmare of details ignored!

3 Loud Voice of Details We’re not here to tackle any one large project or one large change. I want to talk about tiny tweaks that will lead us to big change. I have worked with hundreds of kitchens over the past three years. From Mickey Mantle’s, to Louie’s, to Jiffy Trip, to mom & pop diners, to nursing home kitchens.

4 The Loud Voice of Details The one constant is that excellence is in the details and the details are in the small, mundane, everyday tasks of operations and personnel. What separates the successful well run establishments from the ones that close are always a matter of details. It pays (most of the time) to split hairs!

5 The Loud Voice of Details I struggled while putting this presentation together on which area to focus on? – Professional (operations and service only) – Personal (wellness/moral of you and your staff). – So, we’re going to look at both.

6 5 Whispers That Add to the Volume Personal Whispers (details): 1) Body Language 2) Happiness 3) Sleep and Play Professional Whispers (details): 4) Cleanliness 5) Connectivity (Real and Social)

7 Body Language It is a form of communication and interaction that connects us. We subconsciously pose our bodies in ways that communicate with others and with ourselves. Here are some examples:

8 Submission Pose

9 High-Power Pose(s)

10 Body Language Become aware of how you pose when working with your staff. Do you belittle them with you body posture and make them feel inadequate or inferior. Does your staff exhibit poses of power and control or hesitancy and fear. Recognize the strengths and fears of your employees and help them gain confidence.

11 Body Language Fake it until you make it or better yet; fake it until you become it. Little girl wear mom’s high heals and the little boy playing with tools next to daddy. My stories of faking it until I made it SCU and Home Repair. Did you ever fake it until you made it?

12 Body Language Your body language will help you mentally prepare for challenge ahead. Interviews, big events, meetings, changes, planning sessions, promotion opportunities, new dishes or recipes. All of these things can be “faked”. You do belong…You are enough!

13 Body Language If the ideas of doing a power pose scares you then you’re exactly the kind of person that should try it!

14 Happiness Story of Aubrey and Tristan playing dress up. “Pursuit of Happiness Myth” 10% of our happiness is based on our outside world (possession, profession, etc.) 90% of our happiness is based on how our brain processes the outside world. We have a terrible habit of misremembering.

15 Happiness “The Harvard Effect” When I started Sysco Reality doesn’t shape our happiness; how we view/process reality shapes our happiness. We don’t live with what happens to us; we live with what we tell ourselves happens to us! Caroline Leaf “Who Turned my Brain Off”.

16 Happiness “The only difference between an inconvenience and an adventure is our perception.” Example: doing dishes vs. climbing a mountain. Happiness will help us fight stress (even chronic) The damage of Chronic Stress

17 Happiness So, why is it that happiness seems so unattainable or far away? What can we do about it?

18 Happiness Let’s go back to the American story of Happiness. Work hard…be successful…be happy! Work harder…be more successful…be happier! Unfortunately, this is fundamentally backwards to how our brains actually work.

19 Happiness How our current system works Get good grades – Now get better grades! Meet your sales goals – Now we raise them! Get a good job – Now get a better job! Story of my dad’s Toyota Tundra…

20 Happiness If happiness is always on the other side of success then we have pushed happiness over the cognitive horizon. We are chasing sunsets. It might have a good view but in the end you end up exhausted and standing in the dark. If our brains rely on success for happiness we will never get there. We can not let outside factors dominate happiness.

21 Happiness Four Stages in Which our Brains Operates: – Neutral – Negative – Stressed – Positive Which ones are the most used in Food Service?

22 Happiness The Happiness Advantage: When our brains are in a positive mode: – Superior productivity – More resilient – Less burnout – Less turnover – Greater sales and organization

23 Happiness How can we learn to be happy? – 3 gratitude's a day – Journaling – Exercise – Meditation – Random (conscience) Acts of Kindness – 2 minutes at a time for 21 days in a row…

24 Sleep and Play My story versus Robert Irvine’s…REALLY! 17 hours of sustained wakefulness leads to a decrease in performance equivalent to a blood alcohol-level of 0.05%! The NRMA estimates that fatigue is involved in one in 6 fatal road accidents. Were not magicians or super heroes. Brandi’s story…

25 Sleep and Play How do you know if you are sleep deprived? - It takes you less than 5 minutes to fall asleep. - Simple decisions stump you. - You’re still hungry after eating all day. - You keep coming down with colds. - You are clumsy

26 Sleep and Play How do you know if you are sleep deprived? - You are using clichés (frontal lobe/creativity). - You are more impulsive than usual. - You are forgetful. - You read sentences twice. - You fight with or zone out from people.

27 Sleep and Play You cannot catch the details at work if you are chronically tired (and stressed). You need to adjust your sleep patterns if you notice these symptoms in your day to day work and home life. You need 7 – 10 hours of sleep a night.

28 Sleep and Play Problems that result from sleep deprivation: Accidental deathHallucinations Accident proneDepression Impaired brain activityMoodiness Type 2 DiabetesHigh Blood Pressure Heart DiseaseLow Immunity

29 Sleep and Play Now let’s talk about playing games. Playing games with your spouse, co-worker, pets, friends, and children is a sure way to: – Fuel your imagination – Increase creativity (divergent thinking) – Problem solving abilities – Improve overall health (mental and physical)

30 Sleep and Play Divergent Thinking Paper Clips and Chicken Breasts

31 Sleep and Play Somewhere between Childhood and Adulthood we have stopped playing. We grew up and got serious! When we do carve out time for leisure its most likely to zone out in front of a TV or computer than engage in fun. We need to be social in an unstructured, spontaneous, and creative way.

32 Sleep and Play Find a way to play (not just exercise) for an hour a day. I know this sounds impossible. We are already busy, stressed, and committed enough in other (more important) ways. You can make the time! Especially, play with your kids or grandkids!

33 Sleep and Play Ways in which playing will help you: – Relieve stress. – Improve brain function. – Stimulate the mind and boost creativity. – Improve relationships and connection to others. – Keep you (feeling) young and energetic. – Improve social skills, cooperation with others, exposure to failure and losing (very healthy).

34 Cleanliness Cleanliness is all about the details. – Some Examples from my experience!

35 Connectivity (Real) Develop a network of connections. Foster those relationships. We all need to glean from each other. Just because we’re competitors doesn’t make us enemies. There is nothing new under the sun…SHARE!!!

36 Connectivity (Real) People often feel their ideas aren’t good enough or they aren’t good enough to put themselves out there. You are good enough! Your ideas are good enough! Take risks, seek help, glean from others. Conferences like this and other relationships.

37 Connectivity (Social) Find other chefs and institutions on social media and follow them. You can glean so much inspiration and creativity from what others are doing. There is nothing to be ashamed of in gaining inspiration from other’s work. -chefryanparker (instagram) -@chefryanparker (twitter)

38 Conclusion Remember, this is a total package. Start with one step and move on. My story of changing my life by changing the way I snack. Dare to Try


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