Presentation on theme: "Performance Management and Appraisal"— Presentation transcript:
1 Performance Management and Appraisal Chapter 9Performance Management and AppraisalDescribe the appraisal process.Develop, evaluate, and administer at least four performance appraisal tools.Explain and illustrate the problems to avoid in appraising performance.List and discuss the pros and cons of six appraisal methods.Perform an effective appraisal interview.Discuss the pros and cons of using different raters to appraise a person’s performance.
2 Basic Concepts in Performance Management and Appraisal Performance AppraisalPerformance ManagementEvaluating an employee’s current and/or past performance relative to his or her performance standardsA process that consolidates goal setting, performance appraisal, and development into a single common system, the aim of which is to ensure that the employee’s performance supports and contributes to the organization’s strategic aimsWhy Appraise Performance?Why Performance Management?
3 Basic Concepts in Performance Management and Appraisal Defining the Employee’s Goals and Work Standards1Assign specific goals2Assign measurable goals3Assign challenging but doable goals4Encourage participation
4 Basic Concepts in Performance Management and Appraisal “Appraisal Process” ProvidefeedbackPlan the performance and identify it’s goalsDefine the jobSetting workstandardsEstablish performance goalsAppraisal methodAppraisal data sourcesFeedback & performance interviewComparing theEmployees’Performance to the standardsAppealingAppraisal period
5 An Introduction to Appraising Performance 1Why appraise performance?2Realistic appraisal3The supervisor’s role4Steps in appraising performance
6 An Introduction to Appraising Performance What to Appraise (performance criteria)?12Performance, Competencies, and AchievementsQuantitativeQualitativeMixTraits and behaviorObservableNon-observable
7 An Introduction to Appraising Performance Appraisal Methods1Graphic rating scale method2Alternation ranking method3Paired comparison method4Forced distribution method5Critical incident method
8 An Introduction to Appraising Performance Appraisal Methods6Narrative forms7Behaviorally anchored rating scales (BARS)8Management by objectives / Results based systems9Computerized and web based performance appraisal10Merging the methods
9 An Introduction to Appraising Performance Who Should Do the Appraising?1The immediate supervisor2Peer appraisals3Rating committees4Self rating5Appraisal by subordinates6360 Degree feedback
10 Appraising Performance: Problems and Solutions Performance Appraisal Problems1Unclear standards2Halo effect3Central tendency4Leniency or strictness5Bias6Initial impressions / Last impressions
11 Appraising Performance: Problems and Solutions Performance Appraisal Problems7Lack of objectivity8Personal bias9Etc …
12 Appraising Performance: Problems and Solutions How to Avoid Appraisal Problems1Know problems2Use right tool3Train Supervisors4Control outside influences5Keep a diary
13 The Appraisal Interview An interview in which the supervisors and subordinate review the appraisal and make plans to remedy deficiencies and reinforce strengths
14 The Appraisal Interview Types of Appraisal Interview1Satisfactory—Promotable2Satisfactory—Not promotable3Unsatisfactory—Correctable4Unsatisfactory—Uncorrectable
15 The Appraisal Interview How to Conduct the Appraisal InterviewGuide Lines1Talk in terms of objective work data2Don’t get personal3Encourage the person to talk4Don’t tiptoe around
16 The Appraisal Interview How to Conduct the Appraisal InterviewHow to Ensure the Interview Leads to Improved Performance?How to Conduct the Appraisal InterviewHow to Handle a Defensive Subordinate?1Recognize that defensive behavior is normal2Never attack a person’s defenses3Postpone action4Recognize your own limitations
17 The Appraisal Interview How to Conduct the Appraisal InterviewHow to Criticize a Subordinate?How to Conduct the Appraisal InterviewHow to Handle a Formal Written Warning?Appraisal in Practice
18 Creating the Total Performance Management Process Improving Productivity Through HRIS: TRW’s New Performance Management Systems
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