Presentation on theme: "1 Chapter 9 Performance Management and Appraisal 1. 1.Describe the appraisal process. 2. 2.Develop, evaluate, and administer at least four performance."— Presentation transcript:
1 Chapter 9 Performance Management and Appraisal 1. 1.Describe the appraisal process Develop, evaluate, and administer at least four performance appraisal tools Explain and illustrate the problems to avoid in appraising performance List and discuss the pros and cons of six appraisal methods Perform an effective appraisal interview Discuss the pros and cons of using different raters to appraise a person’s performance.
2 Basic Concepts in Performance Management and Appraisal Performance Appraisal Evaluating an employee’s current and/or past performance relative to his or her performance standards Performance Management A process that consolidates goal setting, performance appraisal, and development into a single common system, the aim of which is to ensure that the employee’s performance supports and contributes to the organization’s strategic aims Why Appraise Performance?Why Performance Management?
3 Basic Concepts in Performance Management and Appraisal Defining the Employee’s Goals and Work Standards 1Assign specific goals 2Assign measurable goals 3Assign challenging but doable goals 4Encourage participation
4 Basic Concepts in Performance Management and Appraisal “Appraisal Process” Setting work standards Provide feedback Define the job Comparing the Employees’ Performance to the standards Plan the performance and identify it’s goals Establish performance goals Appraisal method Appraisal data sources Feedback & performance interview Appealing Appraisal period
5 An Introduction to Appraising Performance 1Why appraise performance? 2Realistic appraisal 3The supervisor’s role 4Steps in appraising performance
6 An Introduction to Appraising Performance What to Appraise (performance criteria)? 1 2 Traits and behavior Performance, Competencies, and Achievements Quantitative Qualitative Mix Observable Non-observable
7 An Introduction to Appraising Performance Appraisal Methods 1Graphic rating scale method 2Alternation ranking method 3Paired comparison method 4Forced distribution method 5Critical incident method
8 An Introduction to Appraising Performance Appraisal Methods 6Narrative forms 7Behaviorally anchored rating scales (BARS) 8Management by objectives / Results based systems 9Computerized and web based performance appraisal 10Merging the methods
9 An Introduction to Appraising Performance Who Should Do the Appraising? 1The immediate supervisor 2Peer appraisals 3Rating committees 4Self rating 5Appraisal by subordinates 6360 Degree feedback
10 Appraising Performance: Problems and Solutions Performance Appraisal Problems 1Unclear standards 2Halo effect 3Central tendency 4Leniency or strictness 5Bias 6Initial impressions / Last impressions
11 Appraising Performance: Problems and Solutions Performance Appraisal Problems 7Lack of objectivity 8Personal bias 9Etc …
12 Appraising Performance: Problems and Solutions How to Avoid Appraisal Problems 1Know problems 2Use right tool 3Train Supervisors 4Control outside influences 5Keep a diary
13 The Appraisal Interview Appraisal Interview An interview in which the supervisors and subordinate review the appraisal and make plans to remedy deficiencies and reinforce strengths
14 The Appraisal Interview Types of Appraisal Interview 1Satisfactory—Promotable 2Satisfactory—Not promotable 3Unsatisfactory—Correctable 4Unsatisfactory—Uncorrectable
15 The Appraisal Interview How to Conduct the Appraisal Interview 1Talk in terms of objective work data 2Don’t get personal 3Encourage the person to talk 4Don’t tiptoe around Guide Lines
16 The Appraisal Interview How to Conduct the Appraisal Interview 1Recognize that defensive behavior is normal 2Never attack a person’s defenses 3Postpone action 4Recognize your own limitations How to Ensure the Interview Leads to Improved Performance? How to Conduct the Appraisal Interview How to Handle a Defensive Subordinate?
17 The Appraisal Interview How to Conduct the Appraisal Interview How to Criticize a Subordinate? How to Conduct the Appraisal Interview How to Handle a Formal Written Warning? Appraisal in Practice
18 Creating the Total Performance Management Process Improving Productivity Through HRIS: TRW’s New Performance Management Systems