Case Scenario: One of your business colleagues sent you a chain letter. You want to send this along, so you decide to email everyone in your department. Do is a good idea? YESNO
Case Scenario: You have received an email from an irritated customer. The message is in all capital letters. How do you respond to this message?
Response In this situation you would respond as a professional. You want to reassure the customer that you are sorry for an inconvenience and will have a resolution to this matter quickly. Again, keep your message as short as possible, while making the customer feel satisfied.
Case Scenario: You recently received the email to the left from a business associate written in all capital letters thanking you for a job well done. You do not know if you have done something wrong. Should you send your business associate an email asking what might be wrong? YESNO
Message Threads Joan sends these two emails to Ted requesting approval Ted replies: Ted is approving Project XYZProject XYZ Ted is approving Project 123Project 123 Ted is approving both projectsboth projects We don’t know We don’t know which project Ted is approving
Features The only way to add your signature to an email is to type it in each time OR create macro so you can use a keyboard shortcut to add. In order to send a pre-written email while you are on vacation is to call someone at your office and have them send it for you. TRUEFALSETRUEFALSE
Use the email structure and layout to increase readability Always read, check spelling and grammar before sending Remember all electronic communication is in the public domain even in a secure system, so be careful what you put in writing
Do not use your business email for personal correspondence, funny, political or religious emails, chain letters or spam and NEVER, EVER send emails with offensive, racist or obscene remarks
Don’t use ALL CAPS Include the message thread Use the features within your email software to make emailing more efficient Before clicking SEND, make sure the message is the “right” message!
Not sure if you response is “right”?? Use ToneCheck: http://tonecheck.com/?__lsa=bef8a673 This helpful tool analyzes your wording for professional/positive tone. It helps you to avoid sarcasm, colloquialisms, negative comments and to address rudeness in constructive way.