Presentation on theme: "Citizen-to-Citizen Communications Josh Kiem, Motorola Moderator and Breakout Facilitator."— Presentation transcript:
Citizen-to-Citizen Communications Josh Kiem, Motorola Moderator and Breakout Facilitator
Why We’re Here “Preparedness in the private sector and public sector for rescue, restart, and recovery of operations should include (1) a plan for evacuation, (2) adequate communications capabilities, and (3) a plan for continuity of operations” Recommendation: “We endorse the American National Standards Institute’s recommended standard for private preparedness…”
Dimensions Who? What? When? Where? Why? How?
Who? My family My enterprise colleagues* My friends My neighbors/people who live near me People near me when wrestling with a disaster NGOs, such as Red Cross Media, especially radio* Primary focus of 9/11 Commission remarks: business continuity “Television provides an over dramatized perspective rather than details that people on the scene really need…radio proved extraordinarily useful in emergencies. 1 ” 1 E. Noam/H. Sato “Kobe’s Lesson” Science Magazine 1995
What? “I am alive.” “I am hurt.” “I need help.” “Meet me, and bring XYZ.” “This is the situation.” “We need to respond.” “Stay inside. Do not panic. Stay tuned.” “I can’t reach someone; can you?” “I will reach you in ___ hours/days.” “ ” “Can you please help me with this? ”
When? Real time/during the emergency within the emergency’s perimeter. Real time/during the emergency to post emergency (e.g., UA93 post mortem). Immediately after the emergency during remediation. Where infrastructure is damaged, until suitable by-pass can be restored (e.g., 3 days).
Where? Within the disaster site. Between the disaster site and local area. Between the disaster site and long distance. Between the local area and long distance.
Why? Coordinate rescue and recovery. Reassure loved ones. Bring in equipment and report damage/danger. Assist in prevention of reoccurrence. Jammed official communications (911) Communicate with media re: status.