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Citizen-to-Citizen Communications Josh Kiem, Motorola Moderator and Breakout Facilitator.

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Presentation on theme: "Citizen-to-Citizen Communications Josh Kiem, Motorola Moderator and Breakout Facilitator."— Presentation transcript:

1 Citizen-to-Citizen Communications Josh Kiem, Motorola Moderator and Breakout Facilitator

2 Why We’re Here “Preparedness in the private sector and public sector for rescue, restart, and recovery of operations should include (1) a plan for evacuation, (2) adequate communications capabilities, and (3) a plan for continuity of operations” Recommendation: “We endorse the American National Standards Institute’s recommended standard for private preparedness…”

3 Dimensions Who? What? When? Where? Why? How?

4 Who? My family My enterprise colleagues* My friends My neighbors/people who live near me People near me when wrestling with a disaster NGOs, such as Red Cross Media, especially radio* Primary focus of 9/11 Commission remarks: business continuity “Television provides an over dramatized perspective rather than details that people on the scene really need…radio proved extraordinarily useful in emergencies. 1 ” 1 E. Noam/H. Sato “Kobe’s Lesson” Science Magazine 1995

5 What? “I am alive.” “I am hurt.” “I need help.” “Meet me, and bring XYZ.” “This is the situation.” “We need to respond.” “Stay inside. Do not panic. Stay tuned.” “I can’t reach someone; can you?” “I will reach you in ___ hours/days.” “ ” “Can you please help me with this? ”

6 When? Real time/during the emergency within the emergency’s perimeter. Real time/during the emergency to post emergency (e.g., UA93 post mortem). Immediately after the emergency during remediation. Where infrastructure is damaged, until suitable by-pass can be restored (e.g., 3 days).

7 Where? Within the disaster site. Between the disaster site and local area. Between the disaster site and long distance. Between the local area and long distance.

8 Why? Coordinate rescue and recovery. Reassure loved ones. Bring in equipment and report damage/danger. Assist in prevention of reoccurrence. Jammed official communications (911) Communicate with media re: status.

9 How? Why we’re here today…


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